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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
October 20, 2019
Great dealer Aaron was very knowledgeable and help with all my needs and the finance lady was great as well. The sale manager help with getting me a better APR rat Aaron was very knowledgeable and help with all my needs and the finance lady was great as well. The sale manager help with getting me a better APR rate with the vehicle. I came from CT to by my car and they really took great care of me. More
by ZIGGI~CAM
Employees Worked With
Aaron Klauschke
October 18, 2019
outstanding customer service Even if a volkswagen isnt on your radar give this dealership a try. Super knowledgeable and quickly got us exactly what we wanted. thank you sal and m Even if a volkswagen isnt on your radar give this dealership a try. Super knowledgeable and quickly got us exactly what we wanted. thank you sal and mike! More
by serina5725
Verified CustomerOctober 16, 2019
Quality service I dropped the car for an 80000 service. The work was completed in a timely manner and was high quality. The 'bucking' I spoke with the service repre I dropped the car for an 80000 service. The work was completed in a timely manner and was high quality. The 'bucking' I spoke with the service representative about is gone. More
by Caarcieri
Employees Worked With
Nicole Miller
October 15, 2019
They were very good I needed an oil change and tire rotation. They did it in the time frame that they said. They also advised me on what needed to be done soon . They w I needed an oil change and tire rotation. They did it in the time frame that they said. They also advised me on what needed to be done soon . They were very professional. More
by mybeautydea
Employees Worked With
I worked with Tom in service. He was very good.
October 15, 2019
great service All and all I have been using this dealer for service since 2010 ... I am happy with the service they provide and would say they are the best in the a All and all I have been using this dealer for service since 2010 ... I am happy with the service they provide and would say they are the best in the area as far as customer service for VW. While other service departments play the game with prices Smithtown is straight forward and direct when something is needed. More
by sksoler
Employees Worked With
service department
October 14, 2019
Warm and professional. The center is professional. It quickly took my key and it took 2 minutes to figure out what to be done. In an hour in the clean and comfortable waitin The center is professional. It quickly took my key and it took 2 minutes to figure out what to be done. In an hour in the clean and comfortable waiting room - with coffee, water, TV , newspaper and Wifi, everything was done. More
by wangfsh
Employees Worked With
Nala Moline
October 14, 2019
Best VW Dealership in Suffolk! This is the only VW dealership worth going to! I purchased my Tiguan here and come in for service regularly. The sales and service departments are exc This is the only VW dealership worth going to! I purchased my Tiguan here and come in for service regularly. The sales and service departments are excellent - you never feel pressured to do anything you do not want to do. Top notch! More
by VeeDub Driver
Employees Worked With
Nicole Miller
October 13, 2019
Excellent service from Bob Ribaudo Bob helped expedite my purchase, this was our second transaction with Bob and we would definitely want to buy/lease a car through him. He was professi Bob helped expedite my purchase, this was our second transaction with Bob and we would definitely want to buy/lease a car through him. He was professional, courteous and extremely thorough. More
by tcymrot
Employees Worked With
October 10, 2019
Great service Service was great, would recommend to anybody. Service was quick and the mechanic I worked with was thorough and easy. I was updated every step of the Service was great, would recommend to anybody. Service was quick and the mechanic I worked with was thorough and easy. I was updated every step of the way. More
by WESTSIDEPRIDE11
Employees Worked With
Tom, mechanic
October 09, 2019
Pleasant Experience Very nice and easy experience. Was able to trade in my old car that had been purchased from this dealership and get into a new lease for a price that Very nice and easy experience. Was able to trade in my old car that had been purchased from this dealership and get into a new lease for a price that I had been looking to get for several months. Very straightforward and quick process. Would definitely recommend to others and will be back when my lease is up. More
by NICOLEWOOD
Employees Worked With
Mike DiMaria, Jerson Escalante
