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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
August 24, 2019
Helpful, efficient and delivered as promised. Very accommodating working with our tight schedule. Work done as promised and we very much appreciated the continued communication. The ability to dr Very accommodating working with our tight schedule. Work done as promised and we very much appreciated the continued communication. The ability to drop off the evening before the scheduled appointment is key! More
by MISTERZEE1
Verified CustomerEmployees Worked With
Tom Baldassare
August 23, 2019
Service visit for recall I highly recommend this location for VW service. The staff are friendly and attentive, and the work is always done quickly and with quality. 5 stars I highly recommend this location for VW service. The staff are friendly and attentive, and the work is always done quickly and with quality. 5 stars. More
by paulventiqu
Employees Worked With
I forget her name and she isn't listed above. A girl with short, dark hair.
August 21, 2019
service very satisfied....have to call for additional service needed....the service was fast the customer service person was pleasant to deal with...have addi very satisfied....have to call for additional service needed....the service was fast the customer service person was pleasant to deal with...have additional questions...will discuss when I call More
by Al123
Employees Worked With
August 21, 2019
Amazing They were very accommodating squeezing me in for an appointment. Extremely helpful when explaining the services needed to be done. Always super friend They were very accommodating squeezing me in for an appointment. Extremely helpful when explaining the services needed to be done. Always super friendly and offers the best people on the job. More
by PAIGEMCGEACHY
Employees Worked With
Jerson Escalante
August 20, 2019
Bob was amazing! It was a great smooth and beyond friendly experience with Bob. Best experience I’ve ever had getting into a new car! Sending everyone your way! It was a great smooth and beyond friendly experience with Bob. Best experience I’ve ever had getting into a new car! Sending everyone your way! More
by d.antonacci11
Employees Worked With
August 17, 2019
Smithtown VW is the BEST Volkswagen Service Center on LI We have owned many different Volkswagen's over a long stretch of years. We finally decided from experience, other VW dealerships quality of service wa We have owned many different Volkswagen's over a long stretch of years. We finally decided from experience, other VW dealerships quality of service was sorely lacking. Smithtown VW's Service Department delivers a truly higher standard of service. Our personal Service Advisor is Tom Wilde. Tom has consistently delivered a high standard of personal service! We would highly recommend ANY Volkswagen owner to switch to Smithtown VW for both Sales as well as Service! More
by jrscpu
Employees Worked With
Tom Wilde
August 16, 2019
nys inspection the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service d the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service done on time More
by bob_d1944
Employees Worked With
danielle only
August 14, 2019
Excellent, as always:) I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I s I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I so appreciate Tom and everyone else in the service department. More
by scanlon347
Employees Worked With
Tom (Service)
August 14, 2019
finally a new car!!! I have been driving around in a 2007 Passat station wagon because that was the best car Volkswagen ever did and then they stopped making it!!! I a I have been driving around in a 2007 Passat station wagon because that was the best car Volkswagen ever did and then they stopped making it!!! I am happily in a Arteon, not as fast as my little old station wagon. But everyone at Smithtown was so helpful and full of knowledge. thank you! More
by TVASS
Employees Worked With
gene and chris were my guys!
August 14, 2019
quick repair Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got the car back right before a big road trip, just when we needed it. Having the repair covered by warranty was just another plus. More
by mmlatino
Employees Worked With
service employee, tom
