Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,204 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,204 reviews
July 10, 2019
2018 Passat repair- July 3rd 2019 The team at Smithtown VW is always a pleasure to deal with. Danielle is typically my contact there and she is always willing to go the extra mile for The team at Smithtown VW is always a pleasure to deal with. Danielle is typically my contact there and she is always willing to go the extra mile for customer satisfaction. The tech team diagnosed my car quickly and had to order the parts for the repair. The parts arrived on time and the repair was completed on schedule. If I have one criticism about Smithtown VW it is the lack of loaner cars available. While the service team did all they could and met every deadline for the repair cycle there was a period of 4 days that I could not use my vehicle. It would be helpful and expected that a loaner vehicle be available for the VW client. Best Regards, Joseph More
by Inityras
Verified CustomerEmployees Worked With
Danielle (service mgr)
July 10, 2019
Recalls repaired It was my first experience with Smithtown Volkswagen. Everyone was so welcoming and professional. It was such a pleasure dealing with the staff. I wou It was my first experience with Smithtown Volkswagen. Everyone was so welcoming and professional. It was such a pleasure dealing with the staff. I would recommend them without a doubt More
by rjohnson925
Employees Worked With
Tom Baldassare
July 10, 2019
Fast, friendly, and fair One of the best service experiences I've had! They checked the issue, corrected it, and performed a correction on a minor recall issue. They valued my One of the best service experiences I've had! They checked the issue, corrected it, and performed a correction on a minor recall issue. They valued my time, explained what was happening, and I will definitely be back in the future. More
by mikebweber
Employees Worked With
Danielle DiPietro
July 10, 2019
Scheduled service made easy. Just had my 40,000mi service and it was made quick and easy Tom, he informed me of what was needed so I can keep my vehicle running at it's best. Woul Just had my 40,000mi service and it was made quick and easy Tom, he informed me of what was needed so I can keep my vehicle running at it's best. Would definitely recommend Smithtown VW to all my family and friends.. More
by felice0908
Employees Worked With
Tom Baldassare
July 06, 2019
Very accommodating. My car needed more work done than I expected. I was given a courtesy ride home and then back to the dealer. The car is running very well. My car needed more work done than I expected. I was given a courtesy ride home and then back to the dealer. The car is running very well. More
by hlink
July 05, 2019
Great It was easy check in & check out. Got the date & time I needed on a busy holiday week. They were very Respectful of my time. It was easy check in & check out. Got the date & time I needed on a busy holiday week. They were very Respectful of my time. More
by KGJOHNSON2000
Employees Worked With
Tom
July 05, 2019
Howard f. Howard works with you and made the experience easier. My VW was lost in an accident and he made replacement easy. I live in Merrick and drive a long Howard works with you and made the experience easier. My VW was lost in an accident and he made replacement easy. I live in Merrick and drive a long way just to work with howard. More
by cfal2k
Employees Worked With
Howard f. And the young lady who handled financing
July 05, 2019
Excellent experience My new car purchase went very smooth. Everyone in the dealership was so friendly and helpful. I got a great car at a great price. I could t be happier My new car purchase went very smooth. Everyone in the dealership was so friendly and helpful. I got a great car at a great price. I could t be happier. More
by KTANNER102
July 05, 2019
Lease Came to return our lease and get into a new one process very smooth Sal was very friendly and professional and efficient with the process and made us Came to return our lease and get into a new one process very smooth Sal was very friendly and professional and efficient with the process and made us feel like family More
by JLUN58
July 05, 2019
Sal did a great job! Sal did a great job going over the car. He is a true professional! This is our third VW we have bought from Smithtown VW. I am sure we will be back ag Sal did a great job going over the car. He is a true professional! This is our third VW we have bought from Smithtown VW. I am sure we will be back again, More
by Agrady
