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Smithtown Volkswagen
St James, NY
2,212 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,212 reviews
May 09, 2019
excellent Compared to the last time I brought the car in and it wasn't ready and I had to pay for a rental car!!! This time they were great/ on time and profess Compared to the last time I brought the car in and it wasn't ready and I had to pay for a rental car!!! This time they were great/ on time and professional More
by VALFLORA03
Verified CustomerEmployees Worked With
don't remember but young lady in service was wonderful
May 09, 2019
Wish every dealer was this good Always have a pleasant experience at Smithtown VW. Other dealers should take notice. No upsells, no hassles, and no games. Will be back for sure. Always have a pleasant experience at Smithtown VW. Other dealers should take notice. No upsells, no hassles, and no games. Will be back for sure. More
by John M
Employees Worked With
Ericka Orenstein
May 09, 2019
Service The service was explained well and car finished in very quick time frame. I have had very good service every time and car completed in time promised The service was explained well and car finished in very quick time frame. I have had very good service every time and car completed in time promised More
by STEVEARELAX
Employees Worked With
James Coughlin
May 07, 2019
Daniel and Eric did a caring complete job More than I expected the work needed was done fast and right all around. Very happy with the vw products More than I expected the work needed was done fast and right all around. Very happy with the vw products More
by jimvdandy
May 06, 2019
Howard was awesome and Ivy was a wealth of knowledge great, painless and efficient. Howard was super knowledgeable and a true gentleman. Ivy was super smart and gave us helpful tips on improving our cr great, painless and efficient. Howard was super knowledgeable and a true gentleman. Ivy was super smart and gave us helpful tips on improving our credit. will recommend to all family and friends. More
by fhamrak
Employees Worked With
Howard, Ivy Feinsilver
May 04, 2019
Very good Getting your first car is very scary but Ivy and Bob made my first car buying expierience quick and easy thank you guys so much ! Getting your first car is very scary but Ivy and Bob made my first car buying expierience quick and easy thank you guys so much ! More
by glenda.canahui
May 04, 2019
Great experience! Very helpful staff Everyone at Smithtown Volkswagen was so helpful and friendly. They made my family and I feel comfortable and welcomed. They were very knowledgeable an Everyone at Smithtown Volkswagen was so helpful and friendly. They made my family and I feel comfortable and welcomed. They were very knowledgeable and I had a great experience. They took the time to help me and answer all of my questions. I would definitely refer my family and friends to this service center! More
by MELISSA.VULTAGGIO
Employees Worked With
Mike DiMaria, Ivy Feinsilver, Ericka Orenstein
May 04, 2019
Easy peasy lemon squeezy I brought my car in to get tires replaced and everyone was very kind, informative, and helpful! It did not take long and I am very happy with the serv I brought my car in to get tires replaced and everyone was very kind, informative, and helpful! It did not take long and I am very happy with the service department! Danielle was very friendly and helpful both on the phone and in the shop! More
by MMENNECI
Employees Worked With
Danielle in service
May 03, 2019
Professional and knowledgeable from start to finish Sal was courteous and helpful from the moment we walked in. After discussing our upgrade options from our former Jetta (also from Smithtown VW) to a n Sal was courteous and helpful from the moment we walked in. After discussing our upgrade options from our former Jetta (also from Smithtown VW) to a new full-size SUV, we settled on the new 2019 VW Atlas. The 3rd row seating is much needed, and Sal pointed out a number of safety features that similar-sized vehicles just didn't measure up to. It's been a few months now, and we love our new car! More
by PrinterGuy
May 01, 2019
Stupendous! Amazing! Fabulous! Efficient! It was a quick and easy process. Our sales woman Julianna was fantastic and super knowledgeable about all of the features of the new car. The General It was a quick and easy process. Our sales woman Julianna was fantastic and super knowledgeable about all of the features of the new car. The General Manager was also very nice and worked with us to be sure we were happy with the price and our decision. Tom Wilde in the service department was also fantastic and gave great advice as I ALWAYS deal with Tom when visiting Volkswagon for service. When it was our time to sit with Ivy the Finance Manager, she got us in and out quickly as we had our infant with us and it was well into dinner time. Nice team work Volkswagon of Smithtown- you guys rock! More
by nmr2485
Employees Worked With
Tom Wilde, Julianna Catapano, Tom Baldassare, Ivy Feinsilver
