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Smithtown Volkswagen
St James, NY
2,239 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,239 reviews
May 15, 2019
Oil Change She helped me right away. I did not wait a long time and contacted me when my oil change was completed. They were able to give me a ride to work as we She helped me right away. I did not wait a long time and contacted me when my oil change was completed. They were able to give me a ride to work as well. More
by niernanc07
Verified CustomerEmployees Worked With
Danielle
May 15, 2019
Extremely friendly and professional staff!!!! I was in and out, both times I was in for service to my Passat. Great prices and great staff!!!!! I highly recommend Smithtown VW! I was in and out, both times I was in for service to my Passat. Great prices and great staff!!!!! I highly recommend Smithtown VW! More
by SUFFOCATION_BASS
Employees Worked With
Danielle Dipietro
May 15, 2019
Fantastic experience! Sal was amazing! He worked with me to make sure I got the best affordable price. Mike and Sal made sure I got the exact color and car that I wanted a Sal was amazing! He worked with me to make sure I got the best affordable price. Mike and Sal made sure I got the exact color and car that I wanted and even got it from a different Volkswagen dealership. He showed me all the features on my car and I left feeling comfortable and knowledgeable. I will definitely be returning there for my next lease. Thanks for such a easy and quick experience. More
by Sdoria3
May 13, 2019
Great customer service after the sale Bob was very responsive to my needs an price concerns. After the sale he has always available to answer questions. I highly recommend Bob and the Bob was very responsive to my needs an price concerns. After the sale he has always available to answer questions. I highly recommend Bob and the whole dealership More
by Rob62
Employees Worked With
May 13, 2019
Quick and Informative Dropped car off for dashboard light issue. Had made an appointment on line and was in and out in a matter of minutes. Was called after a couple of h Dropped car off for dashboard light issue. Had made an appointment on line and was in and out in a matter of minutes. Was called after a couple of hours and informed of my problem. Car was fixed and ready to go when I arrived to pick it up. A hassle free experience More
by kmatt7166
Employees Worked With
Danielle D
May 11, 2019
50,000 mile tuneup Thorough job as usual by Tom with explaining and follow-up. I’m glad he’s always there because I trust him and am appreciative of the consistent custo Thorough job as usual by Tom with explaining and follow-up. I’m glad he’s always there because I trust him and am appreciative of the consistent customer service I receive at VW of Smithtown More
by t-dips
Employees Worked With
Tom Baldassare
May 10, 2019
Fast and thorough Made short notice appointment Sunday night and was able to bring in early Monday. All concerns were addressed promptly and I was out in a shorter than Made short notice appointment Sunday night and was able to bring in early Monday. All concerns were addressed promptly and I was out in a shorter than expected time. More
by Crimson1024
Employees Worked With
Danielle D.
May 09, 2019
excellent Compared to the last time I brought the car in and it wasn't ready and I had to pay for a rental car!!! This time they were great/ on time and profess Compared to the last time I brought the car in and it wasn't ready and I had to pay for a rental car!!! This time they were great/ on time and professional More
by VALFLORA03
Employees Worked With
don't remember but young lady in service was wonderful
May 09, 2019
Wish every dealer was this good Always have a pleasant experience at Smithtown VW. Other dealers should take notice. No upsells, no hassles, and no games. Will be back for sure. Always have a pleasant experience at Smithtown VW. Other dealers should take notice. No upsells, no hassles, and no games. Will be back for sure. More
by John M
Employees Worked With
Ericka Orenstein
May 09, 2019
Service The service was explained well and car finished in very quick time frame. I have had very good service every time and car completed in time promised The service was explained well and car finished in very quick time frame. I have had very good service every time and car completed in time promised More
by STEVEARELAX
Employees Worked With
James Coughlin
