Smithtown Volkswagen

routine oil change great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment I leave the service department. More

Untrustworthy Service Department 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting w 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting with sales and service, no one would provide the codes based on the diagnostic tests. I was not afforded the opportunity to make an educated decision to repair the car or just roll into another buy or lease. After insisting on the results of the diagnostics, it was determined they never diagnosed the vehicle after having vehicle for 6 days. Tom Baldassare (GM) insisted car was not worth repairing and Michael DiMaria, became belligerent when pressed for the diagnostic results. The owner happened to be in the office this day and was not sure if Tom Baldassare had oversight in regards to sales, service, or both. He encouraged the handing off of the customer to employees who could not commit to customer service. Tom Baldassare states he was too busy to mitigate complaint, Tom in service provided me 8 minutes to detail issue as they had to leave and Mike DiMaria was confused after an hour of trying to figure out his role. Had car returned home and another dealership better capable of providing service and repair was contacted. More

Great Customer Service. The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend for anybody owning a new and used Volkswagen! More

Great experiance! I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. More

professional, low pressure, competent Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. More

Very good experience I purchased a used 2016 Jetta from Smithtown VW and couldn't have been happier with the entire process. From the start, Bob was great. He was not push I purchased a used 2016 Jetta from Smithtown VW and couldn't have been happier with the entire process. From the start, Bob was great. He was not pushy and answered all of our questions about several diff vehicles and pricing. I believe we got a great deal and would definitely recommend this dealer to anyone looking for a new or used vehicle. More

Outstanding experience This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, went above and beyond to find us the car we wanted at the price we hoped to pay. On the day we picked up our new Tiguan, Howard went over every feature our new vehicle had, made sure we knew how to use them all, and even helped us hook up our phone to the CarPlay feature (which took extra time since we didn't have Siri activated on the cell!) By the time we'd finished our "tour," Ivy was ready with the paperwork to be signed and filed. I don't think we've ever had a faster, more pleasant experience when acquiring a new car. We'll continue to use and recommend Smithtown VW whenever we're in the car market! More

Great First Experience at Smithtown VW Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing to negotiate and help me get the best deal possible. I love my new car. More

" The Best ". Bob Ribaudo was professional, courteous, knowledgeable and even had a great sense of humor. He was a no pressure salesman that wanted to help you rat Bob Ribaudo was professional, courteous, knowledgeable and even had a great sense of humor. He was a no pressure salesman that wanted to help you rather than just sell a car. When I had consummated the deal on Thursday afternoon, Bob had told me that I could not pick up the new car until the next day at 6 PM. I was unhappy with that time and Bob explained that the Business manager, Ivy was off on Thursday and was booked solidly for Friday, hence the 6 pm time. The next morning Bob called to say that Ivy had agreed to come in earlier than her scheduled hours to accommodate me, and I was able to get in @ 11 am, which helped my schedule greatly. My thanks to Bob and Ivey for going the extra distance to make a happy customer. More

Great buying experience Great service! Bob was super helpful. There was never any pressure. Once we agreed on a deal, the paperwork process was fast and pain free and I was o Great service! Bob was super helpful. There was never any pressure. Once we agreed on a deal, the paperwork process was fast and pain free and I was out of there quickly with my new vehicle. Thanks. More