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Smithtown Volkswagen
St James, NY
2,239 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,239 reviews
April 10, 2019
A pleasant experience Historically I have dreaded buying/leasing a vehicle. The games many dealerships play- the over zealous, pushy salespeople, the pressure..... The Historically I have dreaded buying/leasing a vehicle. The games many dealerships play- the over zealous, pushy salespeople, the pressure..... The entire experience was stress-free. My salesman Adam was knowledgeable, helpful, answered all my questions and never tried to pressure me into a lease that was out of my budget. He quickly located the Tiguan in the color I loved (on his day off!) I would highly recommend Smithtown VW . I can only describe the process as pleasant. More
by jam86
Verified Customer
April 09, 2019
Car lease journey Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. More
by Debbie59
April 08, 2019
Great Overall Experience I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam S I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam Shifrin in sales was excellent and so nice to work with. I would 100% recommend Smithtown Volkswagen. More
by em.n.hein
April 08, 2019
2019 Tiguan lease Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return to the dealership in the future. More
by jmarcasciano
Employees Worked With
Tom Baldassare, Jerson Escalante
April 08, 2019
No response to my concern Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked it up with an invoice that it would cost me $200 to replace. I received an e-mail from dealer wanting to know how my experience was. I brought my concern up in a reply. Nothing. So i then filled out I survey of my experience (which was not good). No response. Upon investigation I found out when the dealer gets negative responses they alter the (my) e-mail and play dumb because a negative response affects things like bonuses. All I wanted was a n explanation of what happened. Nothing. I guess no harm no foul. I am interested to know if this is Volkswagen standard procedure in handling complaints? More
by Ted
Employees Worked With
Danielle
April 06, 2019
Perfect I wouldnt go anywhere else. I had a great experience at a honest and clean dealership. Everyone that was working there was very helpful and fulfilled I wouldnt go anywhere else. I had a great experience at a honest and clean dealership. Everyone that was working there was very helpful and fulfilled all my needs More
by jdziardziel
Employees Worked With
Julianna Catapano, Ivy Feinsilver
April 06, 2019
Easy and quick I went in and was able to get the car I was looking for at the price point I expected. Sal in sales was quick and to the point. He was knowledgeable I went in and was able to get the car I was looking for at the price point I expected. Sal in sales was quick and to the point. He was knowledgeable about the car and overall I was extremely happy with the process. More
by ronjeberle
April 06, 2019
Fair Price easy transaction. Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and v Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and very friendly. More
by BGOLDSBO
April 04, 2019
my car needed repair My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keep My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keeping me free of stress and gave me all the information I needed about my car More
by merylima
Employees Worked With
Danielle
April 03, 2019
Excellent service. Very knowledgeable. Goes over and above. It was a pleasure to work with Howard once again. He is knowledgeable, spends the time you need to answer all of your questions. He provided us with It was a pleasure to work with Howard once again. He is knowledgeable, spends the time you need to answer all of your questions. He provided us with a thorough explanation of the car’s features. We are confident that, once again, we made the right decision leasing a VW from Howard. More
by AVIH120
Employees Worked With
Howard Feinman
