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Smithtown Volkswagen
St James, NY
2,202 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,202 reviews
March 23, 2019
The only VW dealer with integrity!!! Over the last four years I have had the opportunity to purchase 2 certified Jettas for my kids from Bob Ribaudo and each experience was wonderful. B Over the last four years I have had the opportunity to purchase 2 certified Jettas for my kids from Bob Ribaudo and each experience was wonderful. Bob is a no pressure salesman and is extremely fair in negotiations over price point. This past weekend I had to see Bob once again because unfortunately my daughter was involved in an accident that totaled her Jetta but thankfully saved her from injury. Bob had an VW Tiguan on his lot with extremely low mileage and my daughter took it for a ride and wanted it without question. Bob and I worked on a price and then Ivy Feinsilver and my daughter worked on the financing. Both Bob and Ivy were extremely warm and helpful in navigating the whole process. Even though I live within a mile of another VW dealer, I always drive the extra miles to Smithtown VW for the inventory, service, and most importantly the treatment that Bob provides. More
by gw67
March 22, 2019
2016 Tiguan SE 4 Motion Rear Brake Pads I took my car in to get rear brake pads and rotors. Tom was amazing, and the car stops on a dime. Pricing was fair. I took my car in to get rear brake pads and rotors. Tom was amazing, and the car stops on a dime. Pricing was fair. More
by drandazzo
Verified CustomerEmployees Worked With
Tom (that's not the correct Tom)
March 22, 2019
Leased new 2019 TIGUAN SE AWD Aaron and Ivy made the leasing experience a pleasure, there were no hidden costs and there was no pressure. We want to THANK YOU both. This is the 3r Aaron and Ivy made the leasing experience a pleasure, there were no hidden costs and there was no pressure. We want to THANK YOU both. This is the 3rd vehicle we have leased from the dealership. More
by NickD
Employees Worked With
Tom Baldassare, Ivy Feinsilver, Aaron Klauschke
March 22, 2019
They're great! As always, its very easy to work with the service team! They are thorough, respectful of my time, and very accommodating. They've made my Atlas even m As always, its very easy to work with the service team! They are thorough, respectful of my time, and very accommodating. They've made my Atlas even more awesome to own. More
by MEGROZROSE
Employees Worked With
Danielle
March 22, 2019
Reliable and honest The folks at Smithtown VW always go above and beyond to help. They are professional and very courteous. Never a problem getting an appointment. Always The folks at Smithtown VW always go above and beyond to help. They are professional and very courteous. Never a problem getting an appointment. Always recommend this facility More
by GLODEE531
March 22, 2019
Used car She was helpful in getting us the best rate and also the best warranty for me .She made me feel comfortable . It was a great experience!! She was helpful in getting us the best rate and also the best warranty for me .She made me feel comfortable . It was a great experience!! More
by PORCAROFAM
Employees Worked With
Ivy Feinsilver
March 19, 2019
Very Helpful & Committed I was in a tough spot when I made the decision to get a new VW but Sal & Ivy were both dedicated and so helpful in making it happen for me. They both I was in a tough spot when I made the decision to get a new VW but Sal & Ivy were both dedicated and so helpful in making it happen for me. They both were attentive and went the extra mile and it really made my experience at VW a great one! More
by Soutara
March 15, 2019
GREAT DEALER! Mike was a pleasure to work with after my terrible accident that totaled my 2017 Passat R-Line This car SAVED MY LIFE, and I am a VW customer for li Mike was a pleasure to work with after my terrible accident that totaled my 2017 Passat R-Line This car SAVED MY LIFE, and I am a VW customer for life He was great in getting me into this new 2019 Jetta R-Line, and I LOVE this new Jetta This is my 5th VW in a row! I have had 2 CC's, 1 Passat, a new Tiguan and now a new Jetta Mike's salesperson Jerson was a breath of fresh air to work with: extremely personable and knowledgeable Will be back next year More
by markskur1
Employees Worked With
Mike DiMaria, Jerson Escalante
March 12, 2019
Service As usual, Tom never fails to impress us. Tom always takes very good care of us for everything, whether it be a nail in one of the tires, or a bulb tha As usual, Tom never fails to impress us. Tom always takes very good care of us for everything, whether it be a nail in one of the tires, or a bulb that went out, Tom gets my car in and out and is honest. More
by drandazzo
Employees Worked With
Tom (that's not the correct Tom), Tom Baldassare
March 11, 2019
Recall Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an extra charge. Honesty is what I experienced today . Everyone in service was great ! More
by suzannejones6219
Employees Worked With
Tom Wilde
