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Smithtown Volkswagen
St James, NY
2,202 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,202 reviews
February 22, 2019
Quick service I came in to have the radio unit replaced. The whole process took about 2 hours and I was able to pick my car up that day I came in to have the radio unit replaced. The whole process took about 2 hours and I was able to pick my car up that day More
by Tas211
Verified CustomerEmployees Worked With
February 22, 2019
Excellent Service I phoned for appt to fix front headlight. I ws told to come down same day. Service team professional knowledgeable and friendly. My problem was fix I phoned for appt to fix front headlight. I ws told to come down same day. Service team professional knowledgeable and friendly. My problem was fixed in a little over one hour (As stated) Very satisfied with your service team and process. Thank you More
by PATTY.MCCAFFREY15
Employees Worked With
Anthony Piccolo
February 21, 2019
Friendly employees and fast service Great experience, it was easy to schedule and service was fast. Very friendly employees. I would reccommend to anyone needing service for their VW to Great experience, it was easy to schedule and service was fast. Very friendly employees. I would reccommend to anyone needing service for their VW to go here. More
by drewlauterman
Employees Worked With
February 21, 2019
dreaded engine light Before I even went in someone took my keys. When I went in I was greeted immediately by a friendly face! Although I was a bit worried that this was Before I even went in someone took my keys. When I went in I was greeted immediately by a friendly face! Although I was a bit worried that this was going to be a horrible day he put me at ease and told me he would have my car checked out as soon as possible and all would be taken care of as quickly as they could. More
by SCUTARIGRAPE
Employees Worked With
ANTHONY PICCOLO
February 20, 2019
Knowledgeable and Friendly Howard and Ivy were both very knowledgeable and thorough throughout the entire leasing process. They took the time to answer all of our questions and Howard and Ivy were both very knowledgeable and thorough throughout the entire leasing process. They took the time to answer all of our questions and did not make us feel rushed. Super friendly and personable! More
by ncm7319
Employees Worked With
Howard Feinman, Ivy Feinsilver
February 15, 2019
Very helpful and easy car buying experience Bob was very helpful and knowledgeable. Dealership took care of everything we asked. Great customer service. From start to finish most painlesss car b Bob was very helpful and knowledgeable. Dealership took care of everything we asked. Great customer service. From start to finish most painlesss car buying experience I’ve ever had. More
by vdill49
February 15, 2019
Service Pleasantly surprised by the speed and thoroughness of attention to my requirements, Free service (oil change) associated with my lease and carwash co Pleasantly surprised by the speed and thoroughness of attention to my requirements, Free service (oil change) associated with my lease and carwash coupon a nice touch. More
by berndog
Employees Worked With
Danielle, D, & cant remember svc managers name
February 14, 2019
Lease Experience I would recommend this dealership for so many great reasons!! It was an easy and effortless process to turn in my old car and lease a brand new one! I would recommend this dealership for so many great reasons!! It was an easy and effortless process to turn in my old car and lease a brand new one! More
by jduck
Employees Worked With
Julianna Catapano, Ivy Feinsilver
February 14, 2019
Excellent Service Anthony, Danielle and their team always do a terrific job in explaining what service I should expect on my Vehicle. They are always helpful with advis Anthony, Danielle and their team always do a terrific job in explaining what service I should expect on my Vehicle. They are always helpful with advising me on what I can expect for service. Great job! More
by paul_stefurak
Employees Worked With
Anthony and Danielle in Service.
February 14, 2019
First time I came in for floor mats, and just wanted to speak to service about a few things. They took my car right in and fixed a few things. I did not buy my p I came in for floor mats, and just wanted to speak to service about a few things. They took my car right in and fixed a few things. I did not buy my passat here, but they treat you as if you did. Thank you More
by MTC3318
Employees Worked With
Anthony
