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Smithtown Volkswagen
St James, NY
2,205 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
January 25, 2023
Everyone was super nice, friendly, knowledgeable, and willing to work with me until I found the best deal! willing to work with me until I found the best deal! More
by gabriellacoraci
Verified Customer
January 19, 2023
I've been coming here for over a decade and things look and feel different. The last few times I've come through, I've been left pretty disappointed. From having to find my car in the parking lot in pourin and feel different. The last few times I've come through, I've been left pretty disappointed. From having to find my car in the parking lot in pouring rain with an infant, to losing my engine cover and almost dropping my car off the lift, to the waiting room smelling like someone poured a barrel of gasoline on the carpet, I probably should have stopped coming back. None of that happened this time. My car was parked right outside of the service door, and I didn't have to analyze my car to see if something was wrong or missing. In fact, I'm pretty sure they flashed my ECU with different shift points and now my car runs more smoothly. Because no one could tell me if that was done, I'm taking off a half star and because somehow my email address was completely wrong after receiving years worth of emails from them, another half star; I'm pretty sure that was to avoid my negative reviews from the bad experiences above. More
by jk
Employees Worked With
unsure of her name
January 13, 2023
Noah was very friendly, helpful and efficient. Service was great. The appointment was set up rapidly, feedback was provided in a timely fashion and service was completed efficiently. Service was great. The appointment was set up rapidly, feedback was provided in a timely fashion and service was completed efficiently. More
by AMAFFEI73
January 09, 2023
I worked with Noah, and he was very friendly, professional, knowledgeable, and great at communicating! Everyone in the service department was very friendly and helpful as well! professional, knowledgeable, and great at communicating! Everyone in the service department was very friendly and helpful as well! More
by KerriWatkins
Employees Worked With
Noah, Paul Mitchell
January 08, 2023
Service department was great. Very pleasant, knowledgeable, eager to provide service. However, the waiting area is dated, old, ripped furniture, coffee machines non-functioning - Very pleasant, knowledgeable, eager to provide service. However, the waiting area is dated, old, ripped furniture, coffee machines non-functioning - needs a major re-do. That area needs attention. More
by FRANKLYNROTH
Employees Worked With
Paul Mitchell
January 08, 2023
Great service as always, very smooth process from start to finish. Always enjoy doing business with this dealership. to finish. Always enjoy doing business with this dealership. More
by SISIR360
