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Smithtown Volkswagen
St James, NY
2,205 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
Verified Customer
November 30, 2022
I had the worst experience with the service department. Took my car in 3 times and the issue was still not corrected. I will not be back to have my car serviced at Smithtown ever again. It is unfortunate b Took my car in 3 times and the issue was still not corrected. I will not be back to have my car serviced at Smithtown ever again. It is unfortunate because the sales team is great. Ever since the new service department was hired it is a totally different experience. They had no customer service skills at all. I am completely disappointed. More
by Melliemel1014
November 29, 2022
Awful experience with your service department. Enough to make my next car not a Volkswagen. I’ve been a customer there since 2003. I made an appointment to bring my car in to check the brakes. By Enough to make my next car not a Volkswagen. I’ve been a customer there since 2003. I made an appointment to bring my car in to check the brakes. By end of day, no one had contacted me. Called the following morning, my car still hadn’t been looked at! What’s the point of scheduling an appointment? Service manager never got on the phone. By the way, same thing happened last time I had to bring my car in. It sat for 5 days before it was even looked at. This is a 2021 Jetta. One more thing to note. I have 23,000 miles on this car. When I brought it in for the 20,000 mile check-up, no mention was made about my brakes. 3,000 miles later I was down to the rotor. You tell me, did they do a thorough job at the 23,000 mile check-up? I think not. I will not be using VW service anymore. More
by LIANNELLO61
Employees Worked With
Paul Mitchell
November 28, 2022
Alex was great and gave me all options so I could make the best decision for me! Everyone was great and made my purchase easy and stress free-thank you! the best decision for me! Everyone was great and made my purchase easy and stress free-thank you! More
by nadinealbanese
Employees Worked With
Mike DiMaria, Jhon Jaramillo, Alex Soto
November 18, 2022
Could not be more appreciative to Bob and the team for making the process so easy. making the process so easy. More
by home_susan
November 17, 2022
I've been coming here for years. Always enjoy great customer service, knowledgeable, reliable and friendly sales and service staff. Always enjoy great customer service, knowledgeable, reliable and friendly sales and service staff. More
by monikaC
Employees Worked With
noah in the service department, Paul Mitchell, Nick Brown
