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Smithtown Volkswagen
St James, NY
2,205 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
October 27, 2022
VW of Smith town was great. They were fair with my trade in and fair with my new lease. Picking out my new VW was quick and seamless. Absolutely no surprises. Adam was excellen They were fair with my trade in and fair with my new lease. Picking out my new VW was quick and seamless. Absolutely no surprises. Adam was excellent to work with. I trust this dealership 100 percent. More
by Navymarine
Verified CustomerEmployees Worked With
October 17, 2022
Nick helped me out and was extremely helpful and made my experience quick and painless! I needed a new key fob made and programmed. I made my appointment and dropped my car off and a few hours later it was experience quick and painless! I needed a new key fob made and programmed. I made my appointment and dropped my car off and a few hours later it was done and ready to be picked up. Would definitely recommend and I will return for future services. More
by victoriavonreine
Employees Worked With
Nick
October 16, 2022
It SUCKED. 4 1/2 hours for an oil change and inspection.No explanations.Arrogent!!He seems to forget who the customer is. I will never use Smithtown VW again for 4 1/2 hours for an oil change and inspection.No explanations.Arrogent!!He seems to forget who the customer is. I will never use Smithtown VW again for service.I will make sure i tell all my friends about my experience.My lease is expiring shortly and I will use another VW dealer for a new VW.I have never been treated so badly by a dealers service dept. More
by DWBRAUN
Employees Worked With
Mr Brown
October 14, 2022
Excellent, efficient, and timely service for my ID4. I would highly recommend this service center! Their concierge shuttle service is a plus. I would highly recommend this service center! Their concierge shuttle service is a plus. More
by SERGIOANDRESSEGRERA
Employees Worked With
Nick
October 14, 2022
Great overall service. All employees were very helpful, responsive, and easy to reach. Only complaint is that the communication regarding the current state of a repair/appo All employees were very helpful, responsive, and easy to reach. Only complaint is that the communication regarding the current state of a repair/appointment/diagnosis can be improved. As a result, I found myself asking for updates more often than I wanted to. More
by SISIR360
Employees Worked With
Dawn, Nicholas
