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Smithtown Volkswagen
St James, NY
2,205 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
September 08, 2022
Reached out to dealership and spoke to Sal in regard to Purchasing a 2019 VW Tiguan for my daughter. We set up an appointment to see vehicle the following day. Sal spent some time with us thoroughly expla Purchasing a 2019 VW Tiguan for my daughter. We set up an appointment to see vehicle the following day. Sal spent some time with us thoroughly explaining all details of the vehicle which included any fees, warranty etc. I did not feel pressured in any way to purchase the vehicle which is rare when you go into a car dealership. Sal understood where I wanted to be with the monthly payment, and he assured me he would work with his finance manager Vinay to get me there. The next day we picked up the vehicle. Both gentlemen were extremely professional and went over and above for myself and my daughter to get her into this vehicle which she is very happy with. When we went to pick up the vehicle Sal spent well over an hour going over the vehicle inside and out. I would highly recommend this dealership. Go see Sal. More
by joseph.lisanti
Verified Customer
September 04, 2022
Overcharged. Charged for service that never corrected problem and instead I had two distinct problems that apparently caused the same exact issue I brought the ca Charged for service that never corrected problem and instead I had two distinct problems that apparently caused the same exact issue I brought the car in for in the first place. More
by MICHAEL B
Employees Worked With
James Coughlin
September 02, 2022
My inspection sticker was expired so I went in but I did not make an appointment .so they don’t want to take my vehicle and ask me to come back other time but I said I can wait ,it took me hour and half to not make an appointment .so they don’t want to take my vehicle and ask me to come back other time but I said I can wait ,it took me hour and half to finished More
by waima88
Employees Worked With
Don’t know the name
August 31, 2022
The employees were mad on a Monday morning fir being there at 8am which is the time if the appointment. The guy told me I needed brakes and said I barely passed you for the inspection. I bring my car to there at 8am which is the time if the appointment. The guy told me I needed brakes and said I barely passed you for the inspection. I bring my car to a brake place and they laughed. Not only didn’t I need brakes I probably had another 12-14k miles left on them. More
by robhustedfl
Employees Worked With
Not sure. Nice guy. He told me what tech told him
August 29, 2022
My car had an issue with the AC. I had to leave the car for a day since they need to order a part to fix the leak. They were able to fix it after a day. I had to leave the car for a day since they need to order a part to fix the leak. They were able to fix it after a day. More
by aerialvoyager08
Employees Worked With
Dawn Scarpinato
