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Smithtown Volkswagen
St James, NY
2,218 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,218 reviews
Verified Customer
August 10, 2022
Excellent service! Professional and courteous personal. Dawn kept me informed as to the progress of work done on my car so I didn’t have to wait around. Thank you Daw Professional and courteous personal. Dawn kept me informed as to the progress of work done on my car so I didn’t have to wait around. Thank you Dawn! More
by King3q1
Employees Worked With
Dawn Scarpinato
August 10, 2022
Had appointment for regular service and a check engine light. The advisor Tory said it would be done the same day the check engine light was the charcoal canister and had the parts. The car is there 4 day light. The advisor Tory said it would be done the same day the check engine light was the charcoal canister and had the parts. The car is there 4 days without any explanation as to why. I was not rude when I called but was hung up on when I asked for the service manager. I made a complaint with VW of America and was told it would be another 2 days before they even got back to me. We bought 5 cars from them in the last 5 years. Never again.Stay away from them. More
by Mymymikey75
Employees Worked With
Tom Wilde, James Coughlin
August 07, 2022
Very helpful and knowledgeable on VW products. Good selection on site. Fast stress free purchase of my new 2022 Atlas. Looking forward to the new showroom coming soon. Good selection on site. Fast stress free purchase of my new 2022 Atlas. Looking forward to the new showroom coming soon. More
by tjsophie
Employees Worked With
Vinay Krishna , Mike DiMaria
August 04, 2022
The team at Smithtown VW took great care of me and my vehicle. I was able to work from their waiting area while my car was taken care of. The free car wash is a nice touch. I will come back here from Man vehicle. I was able to work from their waiting area while my car was taken care of. The free car wash is a nice touch. I will come back here from Manhattan every time. More
by CMGOODS
Employees Worked With
Danielle Dipietro
August 03, 2022
Manager was rude and gave me a hard time about patching my tire which had a nail in it. Made it seem like I was inconveniencing them to try and fix it. Brought it to Goodyear the next day and they repaired my tire which had a nail in it. Made it seem like I was inconveniencing them to try and fix it. Brought it to Goodyear the next day and they repaired it without issue. More
by wolff.michael.j
Employees Worked With
Unknown
July 29, 2022
One of the best VW dealership in the Suffolk county NY. They understand your concerns and in a professional and timely manner repair your car. They provide coffee and cold water at the customer lounge imp They understand your concerns and in a professional and timely manner repair your car. They provide coffee and cold water at the customer lounge important mentioning have clean restrooms. Last but not the least DAWN service adviser she knows how to handle customers with utmost professionalism.. More
by ameer077@hotmail.com
Employees Worked With
Danielle Dipietro
July 26, 2022
Quick. Considerate. Fair. Communicated well. Would return. Priced similarly to other Volkswagen dealerships I have been to. Considerate. Fair. Communicated well. Would return. Priced similarly to other Volkswagen dealerships I have been to. More
by ROMANENKO90
Employees Worked With
Donna
