Smithtown Volkswagen

Kenny made our entire car buying experience a true pleasure. Knowledgeable, easy to talk to and worked to get us a good deal in these crazy car buying times. He made the process as painless as possibl pleasure. Knowledgeable, easy to talk to and worked to get us a good deal in these crazy car buying times. He made the process as painless as possible. I can’t recommend Kenny enough and applaud the dealership as a whole for letting people shine and do what they do best! More

Working with Adam and the rest of the staff was one of the best experiences I’ve had a dealer. They were all very helpful, friendly and super knowledgeable especially with the unique trade-in situation I the best experiences I’ve had a dealer. They were all very helpful, friendly and super knowledgeable especially with the unique trade-in situation I had. More

My sales advisor Kenny and Manager John were very professional, friendly and,knowledgeable which made the transaction quick and easy. Very happy with my new Passat. professional, friendly and,knowledgeable which made the transaction quick and easy. Very happy with my new Passat. More

So,far each contact I have had with Smithtown Volkswagen from purchase to buying extra parts/accessories, to my first service have has been pleasant. from purchase to buying extra parts/accessories, to my first service have has been pleasant. More

Been here twice so far and much better service than other local vw dealerships in my area local vw dealerships in my area More

VW offers carefree maintenance for 2020 and up models which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. Look in your Warranty and Maintenance booklet) It's on the window sticker and just about every single VW advertisement. I own a 2021. This dealership claimed that my car was not entitled the maintenance work covered under VW carefree maintenance and that I would have to pay for it's first oil change (I was exactly 1 year from my cars service date and the dash displayed the change oil message). I contacted VWOA. Good experience contacting corporate. However I was unsatisfied with the response I received from the dealer and ended up going to a competing VW dealer in the area. I can only assume that this dealership has been charging customers for service that VW owners are entitled too. Note: I do not recall the name of the guy I dealt with in the service department so selection of Danielle Dipietro is only because selection is required to submit More

Excellent customer service and attention to detail! Addressed the problem quickly. Only issue was related to part availability. Addressed the problem quickly. Only issue was related to part availability. More

James Coughlin was very professional, knowledgeable, and helpful. Fixed the problem and made the transaction easy and reasonable. Feel confident using VW for all my service needs. Very happy with the S helpful. Fixed the problem and made the transaction easy and reasonable. Feel confident using VW for all my service needs. Very happy with the Service staff. More

The guys were professional and patient throughout the entire experience. I will definitely return to purchase another car from them. entire experience. I will definitely return to purchase another car from them. More

My experience was a good one. The employees were professional and knowledgeable. They respected my time and completed all work in a timely manner professional and knowledgeable. They respected my time and completed all work in a timely manner More