Smithtown Volkswagen

A few months ago in May 2021 my husband and I purchaseda A few months ago in May 2021 my husband and I purchased a VW Tiguan from Smithtown Volkswagon. It was a wonderful experience and we highly recommend A few months ago in May 2021 my husband and I purchased a VW Tiguan from Smithtown Volkswagon. It was a wonderful experience and we highly recommend. Vinay Krishna was awesome and helped us every step of the way. Highly professional and no pressure. We appreciated all his help and will definitely continue business there. More

This dealership was fantastic it was a quick and smooth transition. Kenny the salesperson did an amazing job with his service and i was thrilled with my new car highly recommended to new buyers! transition. Kenny the salesperson did an amazing job with his service and i was thrilled with my new car highly recommended to new buyers! More

I am always wary dealing with car salespeople, given their reputation. When we went to see a used Atlas for the first time, I was almost immediately validated when I was told that the price posted on th their reputation. When we went to see a used Atlas for the first time, I was almost immediately validated when I was told that the price posted on the website is NOT the price I would pay. Instead, I would have to pay $1995 down in order to get that price, and would have to finance through the dealer. When I objected, claiming bait and switch, I was told that the website verbiage had not been updated yet with the new terms, due to change in management. Red flags go up right away. It just sounded very suspicious. I checked the website a couple of days later, and found salesman’s statement to be accurate. However, I think they should have honored the original price, because that was how much it was advertised for on their website. This is the main reason I took off 2 stars. Other than that, Vinay (salesman) explained all the features of the car, he was friendly and sounded honest. He was also able to “convince” the manager to honor the $500 coupon I found on their website. The car was certified and detailed within 4 days of contract, and the walkthrough was very positive (he had detailer fix issues that I found). Unfortunately, we had to wait over 1/2hr past our appointment time to start the delivery process (signing papers). We have had the car for 1 week, and so far so good. Hope the car holds up. I was not impressed with the manager. He was running around, rude and not very professional. He couldn’t find the keys to the used car we wanted to see. After a while, one of the salesmen found the key, and the manager basically yelled at him that the salesman had the keys all along, and the salesman was lying … all in front of the customer (us). More

I was completely satisfied with the service and help from everyone at Smithtown Volkswagon. I had a problem with one of the tires of my car and they were able to replace it with no problem. I will continue t everyone at Smithtown Volkswagon. I had a problem with one of the tires of my car and they were able to replace it with no problem. I will continue to bring my car to Smithtown Volkswagon. Thank you More

Great. Had a problem with my clutch, they found time to deal with it quickly, and took care of the problem without being too expensive. deal with it quickly, and took care of the problem without being too expensive. More

My husband was able to negotiate my lease with Sal D'Amico over the phone and the vehicle was ready upon our arrival. Sal was very responsive to any questions we had during and after the process. Sa D'Amico over the phone and the vehicle was ready upon our arrival. Sal was very responsive to any questions we had during and after the process. Sal was very thorough in reviewing the vehicle's features with me before we left the dealership. More

Our purchase was smooth and stress free. Given these trying times, all efforts were made to deliver safe and friendly service. The price was right and the experience will bring us back for additional au trying times, all efforts were made to deliver safe and friendly service. The price was right and the experience will bring us back for additional auto beeds. More

Recently my fairly new Tiguan (2 months new) unexpectedly died and had to get towed into this dealership. I understand things happen with cars, so that is not the issue for me, but what I did have an issue w died and had to get towed into this dealership. I understand things happen with cars, so that is not the issue for me, but what I did have an issue with is the complete lack of promptness and service. Unfortunately, this car stopped working on the same day I had to catch a flight! When I got dropped off to the dealership to meet the tow in, I explained my circumstance and the only response that I got was "we are very busy today" or the other service person who looked like he might have been the scheduler said right in front of me "tell her she's going to be waiting for a while". Again, I expressed that I had a flight to catch, and I was told there no lenders available and no one to assist me with getting to the airport. In the end, I missed my flight, ended up spending about $300 in Ubers & had to rearrange my travel plans because I live alone and solely rely on a car for my means of transportation. When I expressed to the dealership my issues and concerns they passed me along Volkswagen Corporates phone number. First off, the wait time was over 3 hours, they have an option where you can leave a call back number, but then the callback system tells me they will call me on a Tuesday at some time (5 days later!) I decided to wait the almost 2 hours on hold (better then the 3 hours i was expecting) told them the entire story and their response.... "I don't know why they told you to call us, we cant help you, you will have to call back the dealer to complain or try a different dealership". End of the story is, I had a brand new car that just stopped working and it seemed that no one within VW cared to seem how much of an inconvenience this caused me. More