Smithtown Volkswagen - Service Center

I've been coming to Smithtown VW for over 10 years and have always had excellent service. I'm on my 3rd VW and will always come here for all of my servicing needs. have always had excellent service. I'm on my 3rd VW and will always come here for all of my servicing needs. More

I was pleased at how quickly and efficiently my service appointment went. Noah kept me in the loop the whole time. appointment went. Noah kept me in the loop the whole time. More

I brought my VW Jetta in for service because I was having problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was le problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was leaking....I had to get a loaner car which they gave me until they were able to obtain the parts....I picked up the car the following day....The axle was replaced with a new clamp...The car operates fine...I am satisfied with the service they provided... More

Excellent service. Jasmine at desk was very helpful. The foreman came out to explain how he was repairing my car net issue. Overall great service department Jasmine at desk was very helpful. The foreman came out to explain how he was repairing my car net issue. Overall great service department More

Jasmine from the service center was an absolute pleasure to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so k to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so kind and understanding! Best service representative. More

Excellent service and prompt and courteous and pleasant and respectful and pleasant and honest conversation and good communication and respectful and pleasant and honest conversation and good communication More

Noah’s exceptional service is greatly appreciated. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. More

Staff was friendly and service was good. I had no issues there to get an oil change. I had no issues there to get an oil change. More

Noah was nice and easy to deal with. My Arteon is from a different dealer but they treated it like it was theirs. Thank you. My Arteon is from a different dealer but they treated it like it was theirs. Thank you. More

This was a worst experience i had, i had to multiple times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically check times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically checked the issue and but never informed to technician or checked while working or after the work is done. More