My service experience was excellent as always.
I appreciate I was communication skills and follow through.
I appreciate I was communication skills and follow through.
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by cpetillo
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive feedback about your service experience. We're pleased to hear that you found our communication skills and follow-through to be excellent. Providing top-notch service is our priority, and we appreciate the opportunity to assist you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
The service at the dealership is excellent.
I was greeted immediately for my appointment and led to the waiting lounge. Nick was very amicable and I received a text message to contact him if
I was greeted immediately for my appointment and led to the waiting lounge. Nick was very amicable and I received a text message to contact him if I needed anything.
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by khnemu1
Verified Customer
Verified Customer
Apr 25, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive experience with us. We're thrilled to hear that you received excellent service at our dealership and that Nick provided you with a warm welcome and attentive assistance. Ensuring our customers feel comfortable and well-cared for is our priority, and we're delighted that you had a pleasant experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Excellent customer service.
Noah and Nick were extremely attentive to my needs and were very helpful.
Noah and Nick were extremely attentive to my needs and were very helpful.
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by ajm3174
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share about your experience! We are happy to hear that Noah and Nick were able to assist you.
I was greeted when I walked to the service desk.
The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased!
The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased!
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by BACKSPACER1112
Verified Customer
Verified Customer
Service Price Transparency
Workers were extremely helpful and inviting easy to talk
to and answered every question of kine
to and answered every question of kine
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by MP6254
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!
A rental car would be helpful when you need to leave your
vehicle at the dealership overnight. Otherwise decent service.
vehicle at the dealership overnight. Otherwise decent service.
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by fmonty77
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2024 -
Smithtown Volkswagen responded
Thank you for your four-star review! We appreciate your feedback and we look forward to seeing you again soon!
Very friendly staff and prompt service.
Would highly recommend this location . The service writer was able to take care of everything.
Would highly recommend this location . The service writer was able to take care of everything.
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by MUNTIQA
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear that you had such a positive experience at our location! Providing friendly and prompt service is a top priority for us, and we're glad that our staff met your expectations. Thank you for your recommendation, and we look forward to serving you again in the future!
Nick, Dawn and Josh were all so helpful and accommodating
to the service of my vehicle.
to the service of my vehicle.
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by JMBJETTA
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback. We're thrilled to hear that Nick, Dawn, and Josh provided you with helpful and accommodating service during your visit. Your recognition of their efforts means a lot to us.
It seems there may have been a discrepancy with the rating given, as your comments reflect a positive experience. If you would like to update your rating to better reflect your satisfaction with our service, we would greatly appreciate it. Your feedback is invaluable to us as we strive to continuously improve. Thank you again for your kind words, and we look forward to serving you again in the future!
Nick was great!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
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by mikemirabal12
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear that Nick and Sam provided excellent service! Thank you for choosing us to take care of your vehicle needs. We're pleased that everything was resolved efficiently, and you were back on the road in no time. If you have any further questions or need assistance, please feel free to reach out.
1st the positive: service advisor, Nick Weiner, is a
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I when I was transferred the phone just rang and rang, with no answer
Called back again, was then put on hold, and then hung up on
The third time I called, Sal, one of the salesmen told me to bring in
my car and he would get me in
2- the surcharge for credit cards to pay for service is gouging and classic NICKLE AND DIMING your customers
There should NOT be a surcharge for debit card payments
Are you kidding with this surcharge????
3- the new waiting area, on the sales floor is inadequate and not on par with the waiting rooms at the other dealers
4- I have purchased 6 new VW’s from Smithtown VW(look it up), and will never purchase another one from Smithtown
5- I will be purchasing a CrossSport from any other VW dealer
Net/Net: new ownership is not doing well
Please feel free to contact me if you have any questions
Mark Skurnick
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by markskur1
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.
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