Smithtown Volkswagen - Service Center

Informative, updating, listens to concerns, professional, courteous.friendly, gives the options before&after diagnosis. Has mechanic explain problem as well. courteous.friendly, gives the options before&after diagnosis. Has mechanic explain problem as well. More

Jasmine is always there to help in a pinch professional and always a pleasure to deal with and always a pleasure to deal with More

Absolutely horrible experience with the service department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “f department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “fixed” all the seals which were causing the oil to leak but failed to address the underlying issue that was causing the seals to go bad. Sure enough, 3 months later my check engine light comes on when my car is right out of warranty and the PCV valve is completely shot. No one from VW would cover this and acknowledge it was the issue all along. They basically told me this is my issue and they don’t care that they missed the issue initially. Will not be going back to this dealership. More

Noah was great and very informative, knowledgeable and was always on top of everything with daily updates. Couldn’t ask for a better service advisor. was always on top of everything with daily updates. Couldn’t ask for a better service advisor. More

Excellent customer service! Noah was Very courteous and professional. Even got me a ride home. Noah was Very courteous and professional. Even got me a ride home. More

Noah was a total gentleman as usual. Always a pleasure to deal with. Thanks again Always a pleasure to deal with. Thanks again More

Work done was excellent. .They were able to get me in quickly and worked well with my schedule. .They were able to get me in quickly and worked well with my schedule. More

Friendly staff quick my car was serviced very fast my service advisor was very informative. service advisor was very informative. More

Kind courteous and efficient. My service needs were completed with professionalism and accuracy. Service manager Scott, and top mechanic Sam went above and beyond to correct the p My service needs were completed with professionalism and accuracy. Service manager Scott, and top mechanic Sam went above and beyond to correct the problems. More

Jasmine was so helpful and friendly. She explained everything in detail the mechanic was able to fix the problem that other mechanics couldn’t I’m so grateful and happy that my car is fi She explained everything in detail the mechanic was able to fix the problem that other mechanics couldn’t I’m so grateful and happy that my car is fixed. More