Smithtown Volkswagen - Service Center

I brought my car in for an issue with the travel assist. I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the ca I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the car and told it will cost over $4000. As I went back and forth with the worker I eventually asked about the warranty as I was told nothing was covered. The worker insisted my car was a 2020. It’s a 2022. All the info provided to me was wrong. I had to provide my vin where the worker finally realized they mixed up the car. The response was your cars ready to be picked up. They fixed the travel assist. No charge. This experience does not give me faith in this dealership. More

On time and great service. Great communications and updates provided Happy to use the service department again. Great communications and updates provided Happy to use the service department again. More

Jasmine and Jay were wonderful. The shuttle was so helpful as well. I was told about my problem with tremendous transparency The shuttle was so helpful as well. I was told about my problem with tremendous transparency More

VW of Smithtown service Dept. always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant con always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant contact throughout my service appointment. Highly recommend! More

Everything was great with Noah the service rep. He was very attentive and knowledgeable about Volkswagen He was very attentive and knowledgeable about Volkswagen More

There do on time service good service respect person doing service tome thank you service doing service tome thank you service More

They were pleasant and helpful. The salesman spent a lot of time with me. I would recommend them. The salesman spent a lot of time with me. I would recommend them. More

I took my 2 day old brand new car in for a check engine light. Noah was super helpful, getting my car in right away to check the code. Luckily it is a faulty sensor. Unfortunately, they did not have th light. Noah was super helpful, getting my car in right away to check the code. Luckily it is a faulty sensor. Unfortunately, they did not have the part and it is on back order. More

great courtesy on time as well as took care of all my issues from getting loaner car to fixing the recall issues from getting loaner car to fixing the recall More

Very satisfied with both Jacob and Brandon's help in facilitating the purchase. Would buy again from them. facilitating the purchase. Would buy again from them. More