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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,364 Reviews
Call Service Center (631) 724-6600

1,364 Reviews of Smithtown Volkswagen - Service Center

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May 02, 2024

Very pleased with the service on my 2019 Golf R. My service rep and all of the Smithtown VW employees were courteous, knowledgeable and great to deal with. Service was done quickly. More

by c0822k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're delighted to hear that you were pleased with the service on your 2019 Golf R and that our team at Smithtown VW provided courteous, knowledgeable, and efficient service. Ensuring a positive customer experience is our top priority, and we're thrilled that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

May 01, 2024

Service rep. kept me informed and updated each step of the way. Great service throughout. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback! We're delighted to hear that our service representative kept you informed and updated every step of the way, providing great service throughout your experience. Ensuring clear communication and attentive service is a top priority for us, and we're glad to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

April 30, 2024

Very pleased with service. Easy online appointment. Noah very professional. Always happy with VW service. More

by LHSILVA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and look forward to seeing you again soon!

April 29, 2024

THE SERVICE REPRESENTATIVE WAS POLITE, COURTEOUS, COMPETENT AND PLEASANT TO DEAL WITH....HE MADE ME FEEL IMPORTANT More

by PATRICK93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback with us. We're delighted to hear that our service representative provided you with polite, courteous, and competent assistance. Ensuring our customers feel valued and respected is a top priority, and we're glad to hear that you felt important during your interaction with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

April 25, 2024

Fast easy and efficient service. Everyone is always so nice in the Smithtown location. Very happy More

by CHRISB101982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our service fast, easy, and efficient at our location. Providing exceptional service and ensuring a pleasant experience for our customers is always our top priority. We appreciate your kind words and look forward to serving you again in the future.

April 24, 2024

My service experience was excellent as always. I appreciate I was communication skills and follow through. More

by cpetillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about your service experience. We're pleased to hear that you found our communication skills and follow-through to be excellent. Providing top-notch service is our priority, and we appreciate the opportunity to assist you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

April 24, 2024

The service at the dealership is excellent. I was greeted immediately for my appointment and led to the waiting lounge. Nick was very amicable and I received a text message to contact him if More

by khnemu1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're thrilled to hear that you received excellent service at our dealership and that Nick provided you with a warm welcome and attentive assistance. Ensuring our customers feel comfortable and well-cared for is our priority, and we're delighted that you had a pleasant experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

April 24, 2024

The service employees took me in right away even thought I didn't have an appointment. They were polite and helpful More

by JSPATARO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're glad to hear that our service employees were able to accommodate you promptly, even without an appointment. Providing polite and helpful service is our priority, and we're pleased that we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

April 21, 2024

Noah was very communicative during the whole appointment. The explanations all sent by text made it easy to understand. More

by Sheehanwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Smithtown Volkswagen responded

We sincerely appreciate your feedback regarding your recent appointment with Noah. It's fantastic to hear that Noah's communication throughout the appointment was exemplary and that the explanations provided via text were clear and easy to understand. Ensuring transparent and effective communication is one of our top priorities, and we're delighted that Noah was able to meet your expectations in this regard. If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help.

April 19, 2024

This has been the best dealership experience i have ever received!! Noah was awesome! Every employee here were extremely attentive to my needs and were so helpful. I highly recommend them .In fact I did ,my More

by docstudawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : young man in the parking lot with blue frame glasses i forgot his name.
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Apr 22, 2024 -

Smithtown Volkswagen responded

We are truly honored by your kind words and thrilled to have provided you with the best dealership experience. Noah and our entire team are dedicated to ensuring that every customer receives exceptional service, and we're delighted that you found Noah to be awesome and our team to be extremely attentive and helpful. Your recommendation means the world to us, and we're grateful that you've entrusted us with your daughter's service needs as well. Thank you for recognizing our efforts, and please don't hesitate to reach out if there's anything else we can assist you with in the future.

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