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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,364 Reviews
Call Service Center (631) 724-6600

1,364 Reviews of Smithtown Volkswagen - Service Center

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March 14, 2024

My overall 4 star would have been 5 if it specified Service ( sales being the deduction) The new Service Manager has won me over and Noah continues make the service experience something that is truly More

by BOBSPATES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your overall positive rating and are thrilled to hear that our Service Manager and Noah have made a positive impact on your experience. We look forward to seeing you again soon!

March 14, 2024

Evan the technician went above and beyond. He took it upon himself to take care of things that was not a complaint! More

by Ex bronco owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words and for recognizing Evan's exceptional dedication to providing excellent service. We greatly appreciate your feedback and are thrilled to hear that Evan went above and beyond to ensure your satisfaction. We look forward to seeing you again soon!

March 10, 2024

Very friendly staff and prompt service. Would highly recommend this location . The service writer was able to take care of everything. More

by MUNTIQA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you had such a positive experience at our location! Providing friendly and prompt service is a top priority for us, and we're glad that our staff met your expectations. Thank you for your recommendation, and we look forward to serving you again in the future!

March 10, 2024

Was very courteous. explained everything to my satisfaction. Apologized for slight delay at the check in. More

by steveisnothome
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Smithtown Volkswagen responded

It's great to hear that you found our service courteous and informative. We're pleased to hear everything was to your satisfaction and we look forward to seeing you again soon!

March 10, 2024

Nick, Dawn and Josh were all so helpful and accommodating to the service of my vehicle. More

by JMBJETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback. We're thrilled to hear that Nick, Dawn, and Josh provided you with helpful and accommodating service during your visit. Your recognition of their efforts means a lot to us. It seems there may have been a discrepancy with the rating given, as your comments reflect a positive experience. If you would like to update your rating to better reflect your satisfaction with our service, we would greatly appreciate it. Your feedback is invaluable to us as we strive to continuously improve. Thank you again for your kind words, and we look forward to serving you again in the future!

March 05, 2024

Nick was great! Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way! More

by mikemirabal12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhon Jaramillo
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Mar 05, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that Nick and Sam provided excellent service! Thank you for choosing us to take care of your vehicle needs. We're pleased that everything was resolved efficiently, and you were back on the road in no time. If you have any further questions or need assistance, please feel free to reach out.

March 04, 2024

Noah was extremely helpful. If Noah is always my rep, I’d be happy to continue getting service in Smithtown. More

by JUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback. We're glad Noah was able to assist you effectively. We look forward to serving you again!

March 03, 2024

Service department was great. Dawn was in constant contact about my vehicle giving me updates. They put me in a beautiful loaner car as well. Will definitely be bringing my car ba More

by LTraficante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kinsella
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Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with our service department! We're delighted to hear that Dawn kept you informed with constant updates and that you were provided with a beautiful loaner car during your visit. We appreciate your trust in us and look forward to welcoming you back for your future service needs.

March 03, 2024

Excellent service and customer service answered all my questions and concerns. Very helpful . would go back again More

by TBURKE19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you received excellent service and customer care during your visit. We're glad we could address all your questions and concerns and provide helpful assistance. Your satisfaction is our priority, and we look forward to welcoming you back again in the future!

March 03, 2024

1st the positive: service advisor, Nick Weiner, is a keeper, and you should keep him happy and employed at your dealer Now the real feedback: 1- cannot call the service dept directly any longer, and I More

by markskur1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria
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Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.

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