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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,362 Reviews

1,362 Reviews of Smithtown Volkswagen - Service Center

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August 18, 2023

Helpful, friendly staff who did their best to make our expensive repairs more affordable. Have been here several times and will continue to bring our 2 VWs here. More

by VWASSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lopez
August 18, 2023

The serviceman Nick was very nice and he repaired our car in a fairly timely manner More

by ANEKTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Tires rotated, pressure different for all tires and light came on immediately after leaving the shop. More

by HOCKENJOSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Service associates were professional and helpful. They provided assurances that my vehicle would be evaluated based on the engine light that came on as well as assurances that the problem would be f More

by mcclifford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lopez
August 13, 2023

My experience at Smithtown Volkswagen could not have been any better. Noah in the service department was so helpful and made my experience there exceptional. I will be continuing my business with Smithtown V More

by THOMASMROSSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2023

We wanted to extend our sincere gratitude for the exceptional care and service you provided for our Jetta. From the moment we entrusted our Jetta to your dealership, we were impressed by your profess More

by SELIN977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lopez
Aug 12, 2023 -

SELIN977 responded

We wanted to extend our sincere gratitude for the exceptional care and service you provided for our Jetta. From the moment we entrusted our Jetta to your dealership, we were impressed by your professionalism and attention to detail. Your team's - especially Stephanie, Nick, and Mike- commitment to ensuring our vehicle's optimal performance is truly commendable. It's evident that you treat each vehicle as if it were your own, and that level of care speaks volumes about your commitment to customer satisfaction. Your expertise and willingness to go the extra mile have significantly impacted our driving experience. Knowing we can rely on Volkswagen Smithtown for top-notch service and support is reassuring. Once again, thank you for taking such great care of our Jetta. We look forward to continuing our relationship with your dealership for all our future automotive needs.

August 11, 2023

They took me without an appointment and fixed my flat so I was able to go to work! More

by prisms_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

They always find time to fit me in their schedule. Very efficient and courteous employees.I highly recommend this dealership. More

by pattygunz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2023

Worked hard to help me get my vehicle operating and fought my warranty company to make sure they covered everything that’s needed to be covered More

by Kairs43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lopez
August 06, 2023

Called for object on tire. Purchased wheel and tire insurance. They handled it fine, especially since there was an unexpected machinery breakdown. Smithtown VW got my tire fixe More

by debo7937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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