Sommer's Buick GMC Subaru

Buying a Subaru for the first time. I purchased a new Subaru from Sommer’s this past December, 2015. I found the building to be new which provided a pleasant atmosphere to discuss car op I purchased a new Subaru from Sommer’s this past December, 2015. I found the building to be new which provided a pleasant atmosphere to discuss car options. Although the car with the features I wanted was not in stock, one had already been ordered that fit my needs well. I actually purchased the car over the phone. I was provided a very fair price over the phone and could not turn it down. With such a fair price, I did not feel the need to negotiate or waste time looking at other dealerships. It was one of the least stressful car-buying experiences I have had. The team provided a review of the car features at the time of pick-up and have responded to e-mails with further inquiries. Overall, I am very pleased with my car-buying experience at Sommer’s. More

Great experience Adam and Sommers's Subaru we're professional at every step of the car buying routine. He answered all of my questions and was able to grant all of my Adam and Sommers's Subaru we're professional at every step of the car buying routine. He answered all of my questions and was able to grant all of my requests - as well as meet my price! I could not believe how fast the entire process was completed! More

Exceptional Experience I highly recommend you check out Sommer's Subaru! The service is exceptional and the staff is prompt in all email and phone communication. My salesman I highly recommend you check out Sommer's Subaru! The service is exceptional and the staff is prompt in all email and phone communication. My salesman, Adam, was a tremendous resource for my questions throughout my order and purchase process. Even if you are not in the area, it is worth the extra drive to deal with such professional and knowledgeable staff. More

Impreza lease We pretty much knew what we wanted, didn't need anyone trying to sell us anything, decided to drive 2 hours and give Sommers a try based on the review We pretty much knew what we wanted, didn't need anyone trying to sell us anything, decided to drive 2 hours and give Sommers a try based on the reviews we saw and their decent amount of inventory. Worked with the internet folks originally and then got Adam as our salesman. We decided to put money down on a vehicle that had recently shown up at the dealership but someone had beaten us to the punch. No big deal. Adam physically ran out to the lot to confirm it had been taken, and worked with us very well on a couple units that were in transit. He was awesome the whole time, no pressure and communicated well and often.He was very professional and appreciative. He was very busy the Saturday we came in to take delivery and we never felt rushed. I am 55 years old have been around vehicles my whole life and my share of dealerships and this was by far my best dealership experience. Keep up the good work Sommers. More

New Lease Adam...provided excellent information and service as did the entire Sommer's Subaru staff while making my decision to lease my 5th Subaru. I would rec Adam...provided excellent information and service as did the entire Sommer's Subaru staff while making my decision to lease my 5th Subaru. I would recommend Adam Driewer if you are considering buying or leasing from Sommer's Subaru. More

Top Notch Purchase of my Subaru through Sommers was nothing but a top notch experience. Could not be more happy with the car and sale experience was simply exc Purchase of my Subaru through Sommers was nothing but a top notch experience. Could not be more happy with the car and sale experience was simply exceptional. More

Perfect Experience Sommer's Subaru and Adam Driewer provided a truly perfect experience as I traded in my 2010 Outback for a 2016 Outback (leased). Adam answered every Sommer's Subaru and Adam Driewer provided a truly perfect experience as I traded in my 2010 Outback for a 2016 Outback (leased). Adam answered every question, followed up promptly and professionally on every information request, and expertly handled each side of the transaction for me. I wholeheartedly recommend Sommer's and Adam for your next car (and, you should definitely get a Subaru!). More

Price, Professionalism, and no Pressure My spouse and I were extremely impressed by Brandon Springer at Sommer's Subaru. He was professional, real, considerate, efficient and did not "speak My spouse and I were extremely impressed by Brandon Springer at Sommer's Subaru. He was professional, real, considerate, efficient and did not "speak down to" us. He made a negatively stigmatized experience a smooth and happy transaction for us. He even tolerated our storytelling. ?? The other Sommer's employees were good to work with also. The whole experience was pleasant and professional. I really cannot say enough good about Brandon and Sommer's Subaru. I would highly recommend Brandon Springer and Sommer's Subaru. More

Great Service! Excellent dealership. Highly recommend Don as a salesman to others and it was definitely worth the trip. Don is pleasant to work with and very informa Excellent dealership. Highly recommend Don as a salesman to others and it was definitely worth the trip. Don is pleasant to work with and very informative. He will do what he can to answer your questions and help you in finding what you want and need. In fact, everyone was really helpful. More

Frustration My first Subaru . . . a loaded Outback 3.6R Limited; I love it. My experience with Sommer’s, though, was frustrating and I am unlikely to go back. T My first Subaru . . . a loaded Outback 3.6R Limited; I love it. My experience with Sommer’s, though, was frustrating and I am unlikely to go back. The deal was fair and the feature demonstration at delivery was very good. My first contact was through the website “chat” feature. It was a good experience and encouraged me to drive down (43 miles) to pursue a deal. I did my homework (Edmunds, etc), test drove my friend’s 2015 3.6R (Sommers did not have a 6 cylinder available to demonstrate), applied for a Costco Discount, and showed up with a written list of exactly what I wanted including a deposit check for ordering a 2016. In short, I bought the car, Sommer’s just had to cut a reasonable deal and enter the order. Entering the dealership on July 2, 2015 for the first time I was greeted by a receptionist with a demeanor of cold efficiency. I would have preferred warm friendliness, but I like efficiency too. The person I had the appointment with was not available, and I was directed to meet with a young man who was very personable and friendly, but disorganized. The ordering process took about 1.5 hours, which I felt was excessive considering there was no selling involved on their part. The information I provided was entered into their system and presented for my review; it was incorrect and had to be re-entered (how can you miss stuff printed on a relatively short computer generated list). There were several interruptions during the process that contributed to the time spent; I didn’t seem to have their full attention. At the conclusion of the process, I was thanked by a couple of managers in a manner that was so brief, I couldn’t tell you who they were or what they do. It was an impersonal encounter and I suspect they do it because it is in their job description and doesn’t involve any kind of sincere appreciation. Based on what I had learned on the Internet, I was prepared to wait 8 – 12 weeks for delivery and received several emails from Subaru of America with updates and gift offers, but didn’t hear from Sommer’s again until August 28th when I was told the car was due to be delivered to the dealership on September 9th; 2 – 3 weeks ahead of SoA’s estimate. I was delighted. September 9th came and went and I heard nothing. On the afternoon of the 10th I requested a status update using their website chat. Yes the car was there and the salesperson would be contacting me regarding delivery. His call went to voice mail and he indicated he would be calling again on the evening of the 10th, or sometime on the 11th, but it would probably be after noon and probably not until evening and proceeded to tell me all the times that delivery would be inconvenient for him. Anxious to schedule a delivery appointment, I waited for the call that never came. On the 12th, I sent him an email and explained that I was extremely upset by his failure to call as promised. He apologized and said he ‘forgot’. Well, he also ‘forgot’ to call until prompted by me on Saturday. I had very limited availability in my schedule the following week and he was able to accommodate my request for delivery late Monday morning. The process concluded sometime around 1:00 pm, I took possession of the vehicle, had another insincere handshake from, I think, the sales manager and I left. During the delivery process, I presented a coupon from Subaru of America for a three year subscription to Starlink as a thank you for waiting. The service required activation by the dealer. I was assured by the Sommer’s salesperson that it had been activated, but it had not been. It took 2 ½ weeks and several contacts including an email to the sales manager after the salesperson stopped responding to me to get it activated. I took delivery on 9/14 and got a call at 9:20 pm on 9/30 to tell me that the three year subscription would be activated when I called Starlink with a credit card number. The delivery process is now complete. Given the frustration arranging delivery and getting Starlink working, Sommer’s service was facing an uphill battle to earn my business and confidence. On October 12th I sent an email to the service advisor I was introduced to during the delivery process asking him for an installed price on footwell lighting (now offered as a factory option). That was nine days ago . . . no response of any kind. I have since ordered it through another Subaru Dealer who seemed pretty happy to have my business. There was even a sincere handshake involved. Now I know Sommer’s customer reviews are overwhelmingly positive and occasionally someone falls through the cracks. I guess I’m the guy that fell through the crack this time. I don’t need to be made to feel important, but I resent being made to feel insignificant. More