Sons Kia

Brought Sedona in for airbag recall. Appointment was at 9. I came in 20 minutes early. I didn’t expect them to drop everything and work on my car but the car sat outside for about an hou Appointment was at 9. I came in 20 minutes early. I didn’t expect them to drop everything and work on my car but the car sat outside for about an hour. They pulled it in 45 minutes after 9 but nothing happening yet. I’m trying to get used to the pace here in GA being slow and late. I moved from WI 2 years ago. You have to retrain your brain or you’ll go nuts. Breathe! More

Everyone we worked with was friendly, informed, and efficient. Got in and out of the dealer with a gorgeous brand new car, quickly and for a GREAT deal. Would recommend to anyone. All our concerns and efficient. Got in and out of the dealer with a gorgeous brand new car, quickly and for a GREAT deal. Would recommend to anyone. All our concerns and questions were answered! More

Everyone was great, Olivia did a great job, very welcoming, nice and friendly, she did everything she could to help me leave with my new car. Also thanks to chuck and evon for doing a great job with welcoming, nice and friendly, she did everything she could to help me leave with my new car. Also thanks to chuck and evon for doing a great job with helping me get attended to as quick as possible. I highly reccomend them. More

We went to Son's Kia to test drive a car. Big Country was our salesman and let me tell you, he's the best salesman EVER!!!! He told us everything we needed to know and answered all of our que Big Country was our salesman and let me tell you, he's the best salesman EVER!!!! He told us everything we needed to know and answered all of our questions. We would definitely go to this dealership again and definitely look for Big Country when we are in the market for another vehicle. More

Mr. Livingston provided Stellar Service in purchasing my 2022 Kia Forte. Mr Livingston is very knowledgeable in the industry. He demonstrstes compassion eith his customers. Thank you, Mr. Livingston 2022 Kia Forte. Mr Livingston is very knowledgeable in the industry. He demonstrstes compassion eith his customers. Thank you, Mr. Livingston More

Thanks to Mr.Curtis Thomas and the others guys who helped me get into a vehicle especially the light skin guy that help signing me up with an credit union they all was helpful even the young black guy that i me get into a vehicle especially the light skin guy that help signing me up with an credit union they all was helpful even the young black guy that in the back when you doing all of your final paperwork thank u all again More

I had the absolute worst experience with this dealership. I sent this email : I was told on multiple occasions that my car had a remote start. I had the 2021 Kia forte GT-line and my reason for upgradi I sent this email : I was told on multiple occasions that my car had a remote start. I had the 2021 Kia forte GT-line and my reason for upgrading was the better sound system, heating and cooling seats, and remote start along with a few other things. I have attached a text message between Jacob and myself proving that he told me it had remote start even offering to help set it up on multiple occasions. After doing my own research I found the car didn't have the feature. I reached back out to Jacob and once called and spoke with a manager who was very rude and dismissive of my claims. Once I told Jacob he began to recant his original claim saying " I'm sorry you THOUGHT the car came with the feature". I was told by all of them on multiple occasions that it did have the feature and that it was through the UVO app. I'm frustrated that I have to go through so much to rectify the situation. All I want is my car to have all features that I was told it would have at time of purchase. Also, I was told my tags would be sent to the office and I would be able to pick them up there. After almost 2 months and never receiving a call to pick up I called the store. I was then informed they were sent to my old address 2 hours away in Grovetown, GA. I spoke with a manager and he said "the computer system changed it on its own and sent it to another address" logically that is impossible and sounds like an excuse. He went on to tell me that I need to submit a request for lost tags... that is the most inappropriate and unprofessional response to say to a valued Kia customer in my opinion. I can respect honesty. If a mistake is made, apologize and fix it. However, since that's not what happened I'm a very unhappy customer. I'm not coming out of pocket with money I don't have because of errors made by individuals at this dealership. I don't appreciate the lack of consistency and lack of positive customer service. I was then told to come to the store because my sticker window had it. After driving a hour and a half a different manager said my car had it and to pull my car in so they could set it up. He had issues and grabbed a colleague to assist that colleague said "kia didn't put the remote start feature on ANY FORTE's". Meanwhile their website shows the car has a feature. They did absolutely nothing to resolve the issues and treated me as if I was making things up. I would never recommend SONS KIA to anyone even if it was the last dealership on the earth. The staff lacks integrity and it results in some of the worst customer service I've ever experienced. almost 3 months later after giving the dealership ample time to resolve the issue I reached out to Kia Corporate Consumer Affairs and within in 2 phone calls on the same day. JASON & SASHA customer service needs to be noted and recognized. SONS KIA needs a revamp and needs to pay more attention to the people they hire and ensure employees are properly changed. Working in customer service is not for the weak. More

Olivia (Sales Department) and Christian (service department) are the best! They are attentive and take very good care of your needs. department) are the best! They are attentive and take very good care of your needs. More

a minute agoNEWJorge misrepresented the condition of the a minute agoNEW Jorge misrepresented the condition of the used vehicle I ultimately purchased by saying that it was a one owner vehicle and that It h a minute agoNEW Jorge misrepresented the condition of the used vehicle I ultimately purchased by saying that it was a one owner vehicle and that It had undergone a 150 point vehicle inspection. He stated that an oil change had been completed along with a brake service by his dealership's service department. Upon my review of the "Carfax" report, it clearly stated that the vehicle had two owners previously and had an oil change and brake work done by a Volkswagen dealer less than 6 months ago with the last owner. When I confronted Jorge's manager regarding this discrepancy, he became very nasty and said that he was not going to allow the sale to go through. Honesty is the best policy for any business. You will not get any repeat business nor any referrals from your customers if you outright lie to them. Be forewarned about this dealership's selling tactics and their disregard for the truth. More