Sound Ford

Great experience at this dealership. New years eve and it was busy. But there was no pressure sales, they answered all of our questions, it was easy to get multiple test drives, and they New years eve and it was busy. But there was no pressure sales, they answered all of our questions, it was easy to get multiple test drives, and they helped us make a decision. More

Avoid at all cost. The online discounts are fake, they are a culmination of many qualifiers in order to reach this fake discount such as being military, working for a p The online discounts are fake, they are a culmination of many qualifiers in order to reach this fake discount such as being military, working for a particular company, and you would have to do a trade in to get some of these discounts. After signing the bill of sale they will ask you to sign a new one reducing your initial credit and increasing the trade in value. Seems harmless right? Until they give you some xx about why they can't accept the trade in and strong arm you into paying for whatever inflated price they decided your trade in was worth. If you disagree then they threaten to take you to collections even if you had a deal, paid in cash, and turned over the trade in FOR A MONTH with the signed bill of sale for the trade in in their possession. More

I called Sound Ford to confirm the sale price on their website, before I decide to come in and make a purchase on the vehicle I wanted. The sales manager Mike was awkwardly shady and would refuse to confi website, before I decide to come in and make a purchase on the vehicle I wanted. The sales manager Mike was awkwardly shady and would refuse to confirm the sale price listed on their OWN website…. He said to me “I’m not going to discuss pricing over the phone or email. If you want it, come in and we can discuss price”. I told home I just wanted to confirm their site price to make sure it was accurate before I came in and bought it, yet he still refused. Very awkward, shady and very bad sales/customer service. I just hung up and will refuse to ever go there. Sounds like a tactic to raise the price when someone shows up, after you’ve waisted your own time/gas to get there. I’ve never experienced this with a dealership…. If you’re reading this review today just go to their pricing online, call to confirm and you’ll see what I mean. They also seem to be showing inaccurate low pricing on car gurus/carfax. I was in the market for a Ford Maverick Hybrid. More

Bought a Ford F150 lighting last month. Best price in town. I got a price quote from three other dealerships but sound ford got me the deal! Best price in town. I got a price quote from three other dealerships but sound ford got me the deal! More

I have two major issues with this car dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immedia dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immediately reached out to someone at the dealership to express my concerns. After just one email exchange, they completely stopped responding. I had to escalate the issue by contacting Ford directly and opening a case with an agent, as this dealership has done absolutely nothing to help resolve the problem. Neglect During Warranty Period I purchased my car here and have always had my services done at this location. Each time, I was told my car was in great shape, with everything showing "green" on their inspections. About a year and a half ago, I started noticing issues with my car, including the engine shaking when stopped and jerking when placed in reverse. I repeatedly asked the service team to have a mechanic check the engine, but I was always told there was nothing wrong. Fast forward to after my drivetrain and engine warranty expired—suddenly, I received a note stating there were now multiple issues with my car. I find it very suspicious that these problems surfaced immediately after the warranty expired, despite me asking several times for them to investigate while it was still covered. Now, the dealership simply shrugs it off, saying it's no longer under warranty and not their responsibility. Save yourself the frustration and look for another dealership. This place does not prioritize customer care or accountability. More