South Bay BMW

they are friendly, efficient, great with the loaner cars, even when they are extremely busy you can tell everyone is working hard to get everyone taken care of as quickly as possible and kevin is great! even when they are extremely busy you can tell everyone is working hard to get everyone taken care of as quickly as possible and kevin is great! More

Ellen Montgomery was exceedingly helpful in getting me into a new car. This was my second car with South Bay BMW and I couldn't be happier. Ellen is helpful and understanding of my needs. She always goes into a new car. This was my second car with South Bay BMW and I couldn't be happier. Ellen is helpful and understanding of my needs. She always goes the extra mile to make sure the car buying experience is painless. I look forward to continuing my business at South Bay BMW and will gladly recommend to business associates, friends and family. More

Ellen Montgomery and team at South Bay BMW were amazing... I would HIGHLY recommend her to purchase a car... she found the exact car we wanted and made sure it was at the advertised payment! Could amazing... I would HIGHLY recommend her to purchase a car... she found the exact car we wanted and made sure it was at the advertised payment! Couldn't be happier and know that Ellen made it all happen! More

I've been dealing with SB BMW for several years (and 3 vehicles) - the service has always been outstanding! Kevin Smuckler goes above and beyond taking care of his customers - even last minute when I had vehicles) - the service has always been outstanding! Kevin Smuckler goes above and beyond taking care of his customers - even last minute when I had a nail in a run-flat tire! Thanks for the great Customer Service - it's RARE these days! More

I am a loyal customer, but wasn't sure that I would be able to afford staying with the brand this year. Thanks to Ellen Montgomery's patience and hard work, it was possible. I came in worried & left ver able to afford staying with the brand this year. Thanks to Ellen Montgomery's patience and hard work, it was possible. I came in worried & left very excited about my new BMW! Ellen listened to my needs, found the car I wanted, and was able to offer me the price I requested. Thanks to Ellen I am still driving a BMW! More

I had been looking for a used RED 328i for several weeks, both on line and a visit to another BMW dealership which didn't seem to care at all since they had no red used BMWs. I saw my car on the South Bay w both on line and a visit to another BMW dealership which didn't seem to care at all since they had no red used BMWs. I saw my car on the South Bay website last Wednesday and submitted an inquiry on line. Tim called me within 20 minutes and established that the car was crimson red, a 2009 with very low mileage. He emailed me a credit application and when I was accepted (which took about an hour or so), we made an appointment for Wednesday evening. Tim then called me back to tell me he had just inspected the car and it was a manual transmission, rather than waiting for me to get there and finding out on the spot. I told him that was OK and we met that evening. Tim was more than gracious, let me drive the car and indulged my excitement at finding just what I wanted. I thought the price was more than fair, given the very low mileage, and Tim explained all of the maintenance benefits, free car washes, etc. and the additional coverage I should take. We made the deal on the spot. Tim suggested the possibility of getting a better price for my old car than the trade in offered by the dealership which turned out to be an excellent suggestion and he picked me up on Friday after I sold my old car. He took me to see Andy to complete all the paperwork which was extremely easy and efficient. Andy explained everything I was signing and Tim was waiting with the car in front to show me all the bells and whistles. He had also found out that the car had previously been leased by an employee of the dealership whom I met and who gave me a hug and wished me much happiness in "our" car. I was out of there in a very short time, deliriously happy with my purchase and with the whole process. Tim was really nice, very professional, very low key and extremely great to work with. I know I made it easy because they had what I wanted but the experience was so nice that I actually am looking forward to taking the car in for maintenance. What lovely people all around and what a wonderful experience. More

I for one have never had any problems with service or sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does not have the answer, he does not bs you with dealer lingo, he simply states I will find out the answer to your question and gets back to me. As customers we too have to be more patient, as I have heard other customers' requests and their CA is trying hard to help but the customer has unrealistic expectations. If we all took Kevin's approach, I believe there would be less misunderstandings in service bay and that goes for both customers and CAs. Previous CAs I had years ago were not as helpful as Kevin is today. More

I know the dealer only through my dealings with Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio is not responsible. I started with another service consultant, then somehow (without a specific reason) changed to a second one, and then to Sergio. I have remained with him and have no intention to change. More