South Bay BMW

I am giving this dealership the highest grade possible in ALL categories. I am from Orange County and I shopped several Orange County dealers before heading a little further afield to Torrence. I have been d ALL categories. I am from Orange County and I shopped several Orange County dealers before heading a little further afield to Torrence. I have been driving over 40 years and have NEVER bought a car from a dealer before. I usually buy from Ebay or second hand private party. I decided I wanted a 1 series 135i in black with tan interior. I went to one dealer in Orange County who took me to a 128i when I asked for a 135i. I said that this is not a 135i and the salesman said I didn't need the extra power! He said this because he didn't have any of the cars I was looking for. Then I went to another dealer who was very nice but the car was just too expensive for me. It was a 2012 with every bell and whistle BMW makes. SO I looked on-line and found South Bay had the car I was looking for. Salesman Stephen Gagliano answered the phone at 8:30 at night and we negotiated the price of the car right then and there! He agreed to the price I offered which was a great price for me and I got zero percent interest because it was a 2011 vehicle with only 100 miles on it. My entire 6 or so hours at the dealer went by so quickly because of the professional manner in which I was treated by everyone there. Isaac from Finance is a wonderful guy who is in the right job. He explained everything patiently and when I said I wanted this extended coverage but not that, he did not try to push me to get anything I didn't want. He answered all my questions no matter how basic they were. What a personable man he is. After leaving finance, my car had finished being detailed and the gas tank filled so I was ready for my lesson in what each knob does in the car. Stephen was again so patient and friendly. He went through every little thing with me and did not rush at all even thought the deal was made already. I was so fortunate to have him as a salesman. I felt ZERO pressure to buy and that is why I did buy (besides they had the car I wanted.) I even looked as far away as Florida to find my car. Stephen called again today, the day after my purchase to make sure all was well and if I had any questions. I did, I asked about the type of gas and Stephen advised me about the gas and said if I had any other questions, to call him anytime. What a wonderful time I had at South Bay BMW. I HIGHLY RECOMMEND this dealership to anyone wanting a pleasant car shopping experience. It really isn't that far from Orange County and the deals are worth the extra hour to drive out there. Ask for Stephen and Isaac. You cannot go wrong. I shopped the REST then I shopped the BEST at South Bay BMW. More

I first bought my car in August of 2011 and I have been hooked to this place ever since. It is the most customer friendly dealership I have ever been to. The staff is amazing. I first bought a 650i in 2011 hooked to this place ever since. It is the most customer friendly dealership I have ever been to. The staff is amazing. I first bought a 650i in 2011 and recently decided to upgrade to an M6. Damien Watters was my sales representative and the whole process was quick and painless. He made it easy for me to test drive the vehicle, trade in my old vehicle, and most importantly, find financing for a reasonable APR. He handled everything with class. I couldn't have been any happier with the way things turned out. However, the best part of buying a car here is the VIP service treatment you get here. As soon as you drive up, there is someone there to greet you and show you to your maintenance service advisor. Also, the place has a terrific snack bar and waiting area that always has the best things on television (ESPN, CNN, etc.), and even a shoe shine area! The whole experience is amazing, while you are waiting to get your car serviced. Most importantly, they have a great staff of maintenance advisors. My advisor is Kevin Smuckler- extremely reliable, personable, and knowledgeable about cars. He takes care of me all the time and I have always left 100% satisfied. Just last month, I had to replace my brakes because they were squeaking pretty loud. I was already under warranty. I brought the car in, sat down with him for about 10 minutes, signed a few papers and he set me up with a shuttle ride back home, while leaving the car there. The next day, the job is done, and the car is ready for pick up. He will set me up with a shuttle pick up from my house back to the dealership just to pick up the car. That's huge! I highly recommend buying a car from here, also because of the free car washes for the life of the car...yes thats right, not 1 or 2 years after your purchase the car, but for the life of the car, as long as you own it! More

I walked into the dealership with my significant other. We were looked up and down and then the salesman walked away without even greeting us. Also, the woman sitting at the reception desk couldn't be bot We were looked up and down and then the salesman walked away without even greeting us. Also, the woman sitting at the reception desk couldn't be bothered to say "hi" or anything else. What happened to customer service? I came with the intention of buying an X5 and left with a horrible impression of this dealership. I will say one thing, their Mini department is great. I think the BMW sales team could learn a few tips from them about good customer service and GREETING a customer. More

always welcoming and accommodating my requests have been dealing with Kevin Smuckler for few years now going beyond excellent job and always going the extra mile to make customer satisfied would definitiv dealing with Kevin Smuckler for few years now going beyond excellent job and always going the extra mile to make customer satisfied would definitively recommend dealing with him and the dealer More

Had many service problems that I brought my new car in for. Obsurd problems that would never happen on most any other vehicle that I could purchase. Most of these had to be repaired during the extended wa for. Obsurd problems that would never happen on most any other vehicle that I could purchase. Most of these had to be repaired during the extended warranty which cost us a minimum of $200/visit regarless. Module to light the headlamps went bad, they refused to fix it cause they could not find the problem. I drove for years on an intermittent headlamp until I found a private repair shop that would bill the insurance. The dealers excuse, was that when I brought it in they didn't see anything wrong. In the process the ignitors headlamp burned out the lamp given that it continued to fire when the lamp would not light which I had replaced. The tail lights shorted out and both assemblies had to be replaced, which they said was not covered by warranty even though I was well within the timeframe. BMW came up with a ground wire fix to keep it from happening again, but they never took responsibility for it. The sun shade broke twice during ownership. I was told it was not covered by extended warranty and is still broken today becuase only the dealer can fix a sunroof and I would never go back for any service, unless BMW is paying for it. Other issues: various engine leaks, front left and right window motors, engine mounts, sunroof leaks, overflow coolant container cracked, washer motor failed, returned after service with a loose spark plug wire which caused it to misfire, all belt tensioners had to be replaced and various over charging for maintenance service that cost 2 to 3 times the independant shop rates. More

Only have gone to SB for service because of location. Have purchase 5 bmws, never from south bay. Way too many games they play. Their service costs are higher than any other dealer. You have to negotiate Have purchase 5 bmws, never from south bay. Way too many games they play. Their service costs are higher than any other dealer. You have to negotiate the price for service and they end up dropping their price 30%. Went in recently for air bag seat belt malfunction. It took4 hours to tell they found nothing for $175. I then drove with the tech who diagnosed the problem in 5 minutes. Had to then renogtiate the price for 15 minute fix. After wards my ipod port did not reconize my ipod which had worked fine until this time. They wanted another 175.00 to diagnose. If you are out of warranty go to an independent for half the price. More

I purchased a new 2011 535i through European Delivery. When the car was delivered at the West Coast and through the dealer, it has a damaged rear bumper. They blamed it on VDC or port transportation and a When the car was delivered at the West Coast and through the dealer, it has a damaged rear bumper. They blamed it on VDC or port transportation and agreed to reimburse me for the $1600 repair I paid out of pocket and sort out the insurance paperwork through BMW; after it was done, my original salesperson (Phillipe Kahn) had left the dealership. After innumerable email communications and hiding that fact my salesperson was MIA for weeks, they said it was not their problem and refused to reimburse me for it. After four frustrating months, it appears this dealer has systemic management problems and should be avoided. Senior managers would not even return a phone message after someone spent $60K in their delearship. DO NOT BUY A EUROPEAN DELIVERY VEHICLE THROUGH THIS DEALER! An otherwise great experience has been ruined by their internet department whose sole motive is the quick flip/sale with no care about the customer after the sale. BMW USA has acknowledged they can do nothing from their end about this company in transition....evidently their lack of quality assurance and customer service. More

Certain service and "quality management" staff at this dealership (they know who they are)are totally useless and unreliable, will tell you what you want to hear to get you off their back. They fo at this dealership (they know who they are)are totally useless and unreliable, will tell you what you want to hear to get you off their back. They follow up either by phone or email rarely, and only after you have them contacted numerous times first. The issue with the brakes on my wifes 328i started back in October and has now been forgotten. They put a car back on the road with dangerous brakes. The warranty was 1 day over and they wouldn't offer a "good faith" extension. They then wanted $4,000 to fix them. I contacted BMW Corporate, still no help. Between my wife and I we have owned 3 BMW's, 2 525's and now a 328. It will be the last I ever purchase so long as South Bay BMW is the closest dealer to my home. More