South Bay BMW

The service rep Marco went above and beyond to work with my warranty company. He was very diligent about keeping me informed of the progress on my repair. I drive 45 minutes out of my way each direction t my warranty company. He was very diligent about keeping me informed of the progress on my repair. I drive 45 minutes out of my way each direction to bring my car to this dealership and it has been well worth it. I have had other warranty work done at this dealership previously and experienced the same results with a different service rep and mechanic. This dealership goes the extra mile. I also want to add that when I purchased my vehical from this dealership I got a screaming deal (used 7 series). More

I just leased a new vehicle from South Bay BMW and due to tremendous bad luck, I got a nail in my back right tire after driving the car just a few miles. I also did not buy the tire protection program, a mi tremendous bad luck, I got a nail in my back right tire after driving the car just a few miles. I also did not buy the tire protection program, a mistake in hindsight, but I didn't really understand what run flat tires were. When I arrived, the service department was very busy and I sat in my car waiting for a bit, but when Marco came out, he was very quick and efficient. He understood that I was also in a bit of a hurry and was able to ascertain what the problem was, if they had a tire in stock and to get his team to change it ASAP. It was also already past 5 pm where many dealerships would try to pass on overtime costs to the customer, etc. I won't lie, the tires are very expensive and I would rethink getting another vehicle with run flats, but the service I received from Marco was very good and I would go back to see him if I have future problems. More

I've bought my first BMW back in 1999 from this dealership and I can say that service was mediocre then when they were still small. I told myself to never come back here and have been buying my car dealership and I can say that service was mediocre then when they were still small. I told myself to never come back here and have been buying my cars at a different dealership then.----BUT that all changed after I went there for my first service on my 2010 5 series a month ago. Marco Pizzuto was very helpful and goes the extra mile as far as customer service is concerned. He epitomizes the meaning of excellence in service as would be expected from a luxury car dealership. The valet people are very courteous as well. I went there again yesterday for a maintenance service and Marco once again went the extra mile, keeps his word, keeps me updated on status and even offered to wash my car (which I never experienced from the dealership where I bought my car from). Most of my family and friends drive a BMW and I would recommend them going to Southbay for Sales & Service. More

Over the past two years, I got two cars from grace, and recommended six friends (three purchased from her) because of grace's outstanding service. She makes the car buying experience nice and simple. She recommended six friends (three purchased from her) because of grace's outstanding service. She makes the car buying experience nice and simple. She even takes care of her customers after selling the car. I would definitely come back to get another bmw from her and recommend friends and familes in need of a car. Thanks Grace! More

Amazing service. I felt like i was in a 5 star hotel. I was treated with great respect and felt like they truly respected my time. I wish that i lived closer, so i could always go to this service center. was treated with great respect and felt like they truly respected my time. I wish that i lived closer, so i could always go to this service center. I was helped by Marco Pizzuto and he was fantastic. More

Ernie is amazing! I had an awful experience at Santa Monica BMW and walked out of the dealership and when I walked into South Bay BMW Ernie took care of me right away. I was a first time buyer and from Monica BMW and walked out of the dealership and when I walked into South Bay BMW Ernie took care of me right away. I was a first time buyer and from now on, I will always buy my cars for Ernie/South Bay BMW. Ernie was attentive, answered all my questions and did not pressure me to buy right away. His sales approach solidified my decision to purchase my car. More

Usually buying a vehicle is a stressful experience, price, terms, etc. Not only was the experience pleasant and professional, but the salesman was the most knowledgable salesperson I've ever dealt wit price, terms, etc. Not only was the experience pleasant and professional, but the salesman was the most knowledgable salesperson I've ever dealt with. I have bought 5 vehicles from this dealership and I wouldn't go anywhere else. Also, their service after the sale was equally remarkable. More

Marco was an amazing service consultant. My car had unexpected problems and he got me into a loaner car and took care of everything! I have purchased my last 2 cars from South Bay BMW and I will contin unexpected problems and he got me into a loaner car and took care of everything! I have purchased my last 2 cars from South Bay BMW and I will continue to in the future. They are so professional and friendly, I wish every business could be run like South Bay BWW! More

Marco was very friendly and helpful during the routine maintenance that was done on my X5. He answered all my questions about the maintenance program that I currently have, and he told me the upcoming it maintenance that was done on my X5. He answered all my questions about the maintenance program that I currently have, and he told me the upcoming items that should be checked on my car over the next year. He showed me to the waiting area and asked if I needed anything, including an iPad to access the internet (bonus for this BMW location). He also kept me updated on the progress that was made on the vehicle inspection. More

I went along with my sister to get her BMW serviced. I have a Chevy and expected it to be the same type of experience. Boy was I wrong. You can tell the level of service and courtesy to the customer is fa have a Chevy and expected it to be the same type of experience. Boy was I wrong. You can tell the level of service and courtesy to the customer is far superior. I'm really happy to know Marc is taking care of my sister. More