South Bay BMW

I bought a Mini Cooper S convertible from Alex a few years ago from Irvine BMW. I had the best experience working with her! She is so straight forward, honest, and cares about what's best for you. After years ago from Irvine BMW. I had the best experience working with her! She is so straight forward, honest, and cares about what's best for you. After a few years, I wanted to upgrade my car so I knew I wanted to purchase a car from her again. I found out that she transferred to South Bay and even if it was out of my way it was so worth coming to her again! Once again, she made my experience buying cars so easy. She helped me purchase a BMW 335I Coupe and it was so quick but thorough. Not only did she help me with the purchase, but even with the services, she did not hesitate to help. Whenever I have a problem she is so prompt and makes sure that I am 100 percent satisfied. There are so many sales people that only care about making the sale, but she will not sell you a car unless it is worth it and meets all your requirements. I am so thankful to have found her! I have referred her to several other people and they have been just as satisfied. I will be coming back to this dealership as long as she is here! More

I worked with Alex before, and was so happy she is now at South Bay BMW. My MINI lease was almost over, and when she heard I was thinking of getting a 335D, she told me about a pre-owned one that had everyth South Bay BMW. My MINI lease was almost over, and when she heard I was thinking of getting a 335D, she told me about a pre-owned one that had everything I ever wanted and more. Alex was right - I so LOVE my new car, and Alex is the BEST when it comes to sales! She responds to all of my questions immediately. She is great! She's not the type of sales person that promises I'll get the best deal; she's not a lip service type of person. She's honest. Doing the right thing is important to her. She went over all my car's bells and whistles, let me test drive it over the areas I was concerned with (freeway on-ramps and hills), and explained how the car worked. I appreciate her patience and honesty. If you have a chance to work with Alex, please do so. Many thanks to the dealership for hiring her! :o) More

This is what I expect out of a dealership. WE are the consumers and deserve to be treated right, correct? So its a pleasure every time I upgrade at South Bay BMW because they know how to treat the very p consumers and deserve to be treated right, correct? So its a pleasure every time I upgrade at South Bay BMW because they know how to treat the very people who visit and purchase from their dealership. We get a genuine smile, not a fake and forced smile you normally get from other places. I've shopped around and I know a desperate salesman when I hear one. At South Bay BMW you get the kind of service you think a car dealership should be offering you. Its why I keep coming back, and why I refer my friends and family here. More

I got a used 5 series, nice car , good sales people nice place to go. Only had a few issues so far. THE BAD 1) sales guy kept telling me i would get the best deal there. he said this over and over and place to go. Only had a few issues so far. THE BAD 1) sales guy kept telling me i would get the best deal there. he said this over and over and over and over. i know i know they all say that. and i found out i didnt get the beszt deal, not even close. but oh well. 2)certified used bmws are inspected "120 point inspection" well who ever did my inspection must have missed a few points. i found broken under body panels and trim, over sprayed paint ( remind me never to go there for body work), bent interior parts. sun roof trim makes noise, just minor stiff. 3)Brake disc are not in top condition, down to %40 when i got it home and looked it over close, not the pads but the disc, so who ever "inspected" them must have over looked that. THE GOOD 1)big selection of cars 2)i always got help when needed 3)fast finance procedure A+ 4)nice place, clean etc. More

I drive about 30 miles from OC to your dealership even though there is a BMW dealership less than 10 miles from home. The reason is that I've been coming to your dealership for more than 10 years now, and though there is a BMW dealership less than 10 miles from home. The reason is that I've been coming to your dealership for more than 10 years now, and had exceptional service, especially from Frank Perri whom I've never met an advisor as knowledgeable and experienced as he is. You folks are so lucky to have him. Please keep up the great service you always offer. More

Some back story... I purchased new stock tires for my '09 M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rim M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rims. After they completed their work, I paid and took off. The next day I was driving to work at about 75 mph and my steering wheel started to shimmy so bad that I had to slow down in order to regain full control of my car. Pissed off, I took my car back to the dealership and had them re-balance my tires. This time after I left I drove my car around and realized that it had less shimmy, but it was still prevalent. Few days later a couple of my wheel weights came off and flew into my wheel well, so, for a third time, I took it back to the dealership and they replaced the wheel weights... Steering wheel shimmy still there... So I decided to get a second opinion. Enter South Bay BMW (and more importantly Alex Caicedo, Hep, and the extremely helpful tire team at South Bay) to the rescue... I called Alex up (got his name from all the great reviews on bimmerpost.com) on Friday morning, and he said to come in that same afternoon, I was ecstatic. Got there and waited no more than 2 minutes and Alex was on the scene gathering information about my car to better inform his tech. I took Hep (a resident BMW expert and a really down to earth cool guy) for a spin and he immediately realized that there was indeed a problem. Back at South Bay BMW, Alex had one of the tire experts take a look at my wheels. As it turns out, the other dealership had used the wrong type of wheel weights to balance my rims. Alex had the tire expert balance my wheels and I immediately felt a difference when I took it out for a spin. The steering wheel shimmy was gone and my M3 was sticking to the ground like it was meant to. I definitely learned my lesson trusting a dealership other than South Bay. I do want to thank Alex and the service team at South Bay for their hard work in resolving the matter in a quick, efficient manner. Thanks South Bay! More

I do not live far from this dealership and purchased my 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think th 2006 650i from it new. I take it in for maintenance and I frequently do not have an appointment. But the dealership always fits me in and I think the work is done professionally and accurately. My maintenance and service warranties just expired and I reupped for 2 (maintenace) and 3 (service) years and plan to take it to them for it's needs. BMW service costs must be second highest in cost to Ferrari, but since I value my car the cost is relative. My service writeer is Alex Caicedo and he's the only one I have dealt with in the past four years. In short, his professionalism is unsurpassed and he really goes the extra mile to make sure his customers are satisfied. I am also very happy with the finance manager who has assisted me in extending my warranties. More

It took them 2 days to check out the car. Dropped it off Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a notice Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a noticeable scratch on the front passenger side of the car. I went back to the dealership right away within 5 minutes, because I live about a mile away from the dealership. I went to talk to them about the issue and they told me that they weren't responsible. I saw security camera around the perimeter, so I asked them to check the camera because the scratch was big enough to be shown on the camera. However, they told me NO and call the cops and write a report if you want. I called the cops but told me that it was civil matter and couldn't help me out. My mom raised her voice because she became upset. The service manager came up to her and said, "I don't want to speak with someone who can't speak English correctly, and I never want to discuss this issue with you again" and walked inside. It made my mom feel like she was discriminated because she couldn't speak English well. It wouldn't have been a big deal if they just said, "Oh, it may have happened here. Let me go check the security camera and see if there was a scratch on the car before you left" but instead they treated us as if we were scam artists. More

This dealership is around the corner from my house. Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on t Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on the car I wanted and knew the price I was looking for, and the features. Fortunately South Bay had one in stock (in Hermosa) and the dealers allowed me to test-drive a bmw from Torrance their other lot, so I could test-drive the one I wanted back, which was really nice. They didn't pressure me with my decision, and gave me a good deal on the car. ( I had been to a couple of other dealerships as well) Both Ernie and Luke (who remembered me from before) were very honest about the car's features, and laid back, which I like. They didn't try to pressure me, and even bought me lunch. The next day I went back with a paperwork issue, Luke saw me in the showroom and went out of his way to go with me to finance and work it out, even though it was a busy day on the lot. I also appreciate the vip extras that South Bay BMW has, I will be using those free car washes alot. More

Just purchase a new 335i from South Bay BMW. Ok so here it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need to call my sales guy, His name is Josh Avila @ south bay BMW. Nieces and most professional guy I have ever met. Very knowledgeable and will not pressure you. He will take the time to show you all your options. I buy and lease cars for almost 15 years and this buy far has been my best experience, you must go see Josh. Email him at Javila@southbaybmw.com or call him at 310.939.7300 and ask for him. Tell him Jason Andrews refer him. I love my New BMW!!!!! Thank you JOSH!!!!! More