South Bay BMW

Good overall experience with minor hiccups Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an un Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an uneccesary hassle. Also, my car was not washed after service and I did not have time to wait while picking up the car. More

Super Fast Check Out Thanks to my salesman, Chris who did an excellent job on the sale of my new 530i. Everything happened so fast, so easy and seamlessly. It was the best Thanks to my salesman, Chris who did an excellent job on the sale of my new 530i. Everything happened so fast, so easy and seamlessly. It was the best experience and I'll call on Chris every time I have a car need. More

Great service Dan is always a pleasure to work with. Have had my cars serviced at South Bay for years and the Service Department is one of the reasons I continuall Dan is always a pleasure to work with. Have had my cars serviced at South Bay for years and the Service Department is one of the reasons I continually lease BMWs. More

Seamless customer service Each time I visit South Bay BMW, I am always impressed with how hard the staff works to make my experience as easy and smooth as possible. Each time I visit South Bay BMW, I am always impressed with how hard the staff works to make my experience as easy and smooth as possible. More

Unexpected Repairs The service rep assigned to my car, Tim McIntosh, was extremely helpful and knowledgeable, I couldn’t have been happier with him. The drop off was smo The service rep assigned to my car, Tim McIntosh, was extremely helpful and knowledgeable, I couldn’t have been happier with him. The drop off was smooth. Picking up my car after the work was completed was another matter. I was ignored, and by ignored I mean my presence wasn’t even acknowledge, at the cashiers desk. I stood there for at least 10 minutes before a young lady finally showed up and asked if she could help me. Getting the car to the valet area was another 20 minute wait, even they called for it twice (no explanation as to what was taking so long). The service area needs some signage. Driving in, especially if you are not familiar with the dealership (I’m visiting from out of state) is a crap shoot. I wasn’t the only one scolded by the valets for not knowing where to go when I brought my car in. While waiting for my car two other people were scolded for not intuitively knowing where to go, and what to do. So, to summarize, the only reason I gave you four stars was because of Mr. McIntosh, he is that good. More

Maint/service On-line appointment was user-friendly and convenient.. Vee Oganesyan was very professional and provided terrific customer service. Maintenance was com On-line appointment was user-friendly and convenient.. Vee Oganesyan was very professional and provided terrific customer service. Maintenance was completed in a timely manner. Check-out was easy. More

Great customer service, convenient. My experience with Avi was outstanding. He was transparent, answered all my questions and scheduled to my convenience. This is my second purchase fr My experience with Avi was outstanding. He was transparent, answered all my questions and scheduled to my convenience. This is my second purchase from Avi. More

Eddie was very knowledgeable of your product and real nice the whole way through not your typical pushy car salesman great experience would recommend to fr was very knowledgeable of your product and real nice the whole way through not your typical pushy car salesman great experience would recommend to friends might come back and buy another Beamer More

Perfect Service The service was amazing. I would recommend this dealership for sure. fast and responsive. I was in & out real quick and got a loaner as well. The service was amazing. I would recommend this dealership for sure. fast and responsive. I was in & out real quick and got a loaner as well. More

Greg’s i3 Aug ‘18 service review Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - co Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - confirmed the functionality of features having issue - had car washed, then called to confirm car was ready for pick up - all in all, this was a successful serving... very happy with the results, more than satisfied with the process! More