South Bay BMW

Service Josh has been great to work with while the vehicle is being serviced/ fixed. Arranged for a genius rep to meet with me diagnose issue with connected Josh has been great to work with while the vehicle is being serviced/ fixed. Arranged for a genius rep to meet with me diagnose issue with connected drive. Quicky arranged a loaner once it was established the problem will take longer to fix. More

Yearly service Vee greeted me as soon as I arrived. He kept me informed with the status of my service. I’m very pleased with the results of this service appt Vee greeted me as soon as I arrived. He kept me informed with the status of my service. I’m very pleased with the results of this service appt More

It started out wierd, but improved. Very accommodating I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had no idea she worked there as she was in plain clothes. NO name badge, logo clothing, just whatever she wore that day. Odd...The folks making the appointments are not too bright.They logged my appointment in under my first name twice, and no last name spelled 2 different ways! So of course they said that I had no appointment. They asked did you get a confirmation email? I responded yes. Then the young girl snidely asked to see a copy of it! I explained I had been trying to get in for the airbag recall for 7 years and couldn't get an appointment. The only way I got this one was because I am looking to buy a new car. I decided to leave and was ready to pull away when Darryl approached me and said that he would take care of me and my car and not to worry. He offered me a ride back to my office and made sure that I knew what to expect. My car was done when stated. The cashier was nice and said that she saw the issue was them writing my first name in the system twice, and misspelled! Now I know to just go by my first name only when I go back. More

I love South Bay BMW, the service is impeccable and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job w and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job with providing timely loaners and washing my vehicle after the service. I only have good things to say. More

CPO and Maintenance Warranty Work I have a CPO 2013 135is that had a few issues come up. Kyle, whose last name escapes me, was very helpful, identified what was to be addressed, and dr I have a CPO 2013 135is that had a few issues come up. Kyle, whose last name escapes me, was very helpful, identified what was to be addressed, and dropped me off at the loaner car desk. The first issue was a, "Stop driving and add engine oil immediately or suffer severe engine damage. I park on a hill and sometimes that caused a low level warning in the past. I drove to a level spot and still got the warning. I added a quart, checked again and got a "full" indication. This seemed wrong as I'd added a quart in the past when low and could see that a quart was equal to about one bar of the oil indicator. If the car was that low, then it shouldn't have been full yet. Suspecting the engine was overfull I arranged an appointment. The brakes were also low in the front. The pads indicated clearly worn and the rotors were almost done, measuring 24.77 mm versus the 24.4 mm as within spec. That's a 1.5% difference. I'm guessing the rotors will be far below spec long before the pads wear out. More

Overall good experiwnce I got my car serviced and detailed. Dan called me and made sure I was updated with the status of my car. My car turned out really polished and clean I got my car serviced and detailed. Dan called me and made sure I was updated with the status of my car. My car turned out really polished and clean More

Great service As always, Darryl was prompt, friendly and efficient. He always is ready to help and answers all our questions. We enjoy working with Darryl and all t As always, Darryl was prompt, friendly and efficient. He always is ready to help and answers all our questions. We enjoy working with Darryl and all those in service. More

Tim took great care of me and explained the service in detai Came in for airbag recall. Only came to SB BMW due to location and no cost. Would never have worked with SB due to past horrible experiences. Tim expl Came in for airbag recall. Only came to SB BMW due to location and no cost. Would never have worked with SB due to past horrible experiences. Tim explained to me that the dealership in under new ownership and their customer service has greatly improved. That is good news as the old owner was not concerned with customer satisfaction or competing for business.. Will consider using SB for my next service due to Tim. More