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South Bay BMW
Torrance, CA
1,234 Reviews
South Bay BMW is one of the top dealerships in the U.S. We enjoy creating fun and exciting experiences for our clients. Clients are most important to us. We hope to be able to share a cup of latte or help with a test drive or help get something fixed on your BMW / MINI for you.
Please let us know if we have done a good job or if we need to improve!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 AM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,234 reviews
August 17, 2018
Service I had complained that in the past I didn’t feel like the car wash I paid for was worth the $35 I paid. When I got the car back this time it was perfec I had complained that in the past I didn’t feel like the car wash I paid for was worth the $35 I paid. When I got the car back this time it was perfect! More
by Whatever
Employees Worked With
Lino
August 17, 2018
Punctured Tire My experience with a punctured tire, how quickly I was able to get an appointment, and my service gal, May was super easy. Everything was handled grea My experience with a punctured tire, how quickly I was able to get an appointment, and my service gal, May was super easy. Everything was handled great, even down to my loaner car. Once my car was ready, I was able to pay and leave...no wait! More
by Sweetlee
Employees Worked With
May
August 17, 2018
Excellent service Kyle, a service advisor at south bay BMW, always provide satisfied service to his customers. He listens customer's concern and and give good solution Kyle, a service advisor at south bay BMW, always provide satisfied service to his customers. He listens customer's concern and and give good solutions. More
by Yumsama
Employees Worked With
Kyle
August 15, 2018
Excellent customer service Service advisor Jackson Hwang took good care of my service related issue and the outcome was exactly as he suggested it would be when I dropped the ca Service advisor Jackson Hwang took good care of my service related issue and the outcome was exactly as he suggested it would be when I dropped the car off for the first time at Southbay BMW. Good experience overall. Based on this good experi nice, I will use this service department for my future service and maintenance. Jerry. More
by Jerry
Employees Worked With
Jackson Hwang
August 15, 2018
Service review The dealership is close to where I live. Service advisor is friendly and patiently addressed all my questions and concerns. The car is ready as the The dealership is close to where I live. Service advisor is friendly and patiently addressed all my questions and concerns. The car is ready as the promised time. All in all is a very pleasant experience. More
by Screen 2
Employees Worked With
Kyle Richardson
August 14, 2018
Service Josh has been great to work with while the vehicle is being serviced/ fixed. Arranged for a genius rep to meet with me diagnose issue with connected Josh has been great to work with while the vehicle is being serviced/ fixed. Arranged for a genius rep to meet with me diagnose issue with connected drive. Quicky arranged a loaner once it was established the problem will take longer to fix. More
by Seth
Employees Worked With
Josh
August 14, 2018
Yearly service Vee greeted me as soon as I arrived. He kept me informed with the status of my service. I’m very pleased with the results of this service appt Vee greeted me as soon as I arrived. He kept me informed with the status of my service. I’m very pleased with the results of this service appt More
by mdgroc
Employees Worked With
Vee
August 14, 2018
It started out wierd, but improved. Very accommodating I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had no idea she worked there as she was in plain clothes. NO name badge, logo clothing, just whatever she wore that day. Odd...The folks making the appointments are not too bright.They logged my appointment in under my first name twice, and no last name spelled 2 different ways! So of course they said that I had no appointment. They asked did you get a confirmation email? I responded yes. Then the young girl snidely asked to see a copy of it! I explained I had been trying to get in for the airbag recall for 7 years and couldn't get an appointment. The only way I got this one was because I am looking to buy a new car. I decided to leave and was ready to pull away when Darryl approached me and said that he would take care of me and my car and not to worry. He offered me a ride back to my office and made sure that I knew what to expect. My car was done when stated. The cashier was nice and said that she saw the issue was them writing my first name in the system twice, and misspelled! Now I know to just go by my first name only when I go back. More
by hermosabear
Employees Worked With
August 14, 2018
Service Very nice, efficient and professional service. I was given a Uber ride to home and later back to the dealership. All services were done absolutely per Very nice, efficient and professional service. I was given a Uber ride to home and later back to the dealership. All services were done absolutely perfect. More
by Vlad
Employees Worked With
Armando Ponce
August 13, 2018
I love South Bay BMW, the service is impeccable and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job w and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job with providing timely loaners and washing my vehicle after the service. I only have good things to say. More
by Barb
Employees Worked With
