South Bay BMW

Gamesmanship - stay away I contacted dealer with a very simply question - What is your sales price for a 2018 X5. The general manager passed my inquiry along to a client advi I contacted dealer with a very simply question - What is your sales price for a 2018 X5. The general manager passed my inquiry along to a client advisor who would not answer my simple question. Rather, they wanted to play the usual games that many bad car dealers do and instead wanted me to answer a ton of questions before getting to my own question (still unanswered). I have owned/leased multiple BMW's including two currently and this was the worst experience so far ... the client advisor that I was directed to even went so far as to tell me incorrect information regarding the BMW wholesale money factor for July (aka buy rate) when in fact such information is well documented in the public domain and verified by other dealers. If you don't like salesmanship games or trying to be squeezed for extra profits, stay away from this BMW dealer. I am supportive of dealers making a fair profit but I appreciate straight talk ... they just missed a chance to lock up a sale in less than 3 emails. More

Service is routinely excellent This is the second time I brought my car in, and both times the service has been superb. May Villalobos made sure I knew how long everything would tak This is the second time I brought my car in, and both times the service has been superb. May Villalobos made sure I knew how long everything would take, convinced me that the service department would find a minor problem (they did), and came to meet me when I returned to pick up the car. It runs like new again! More

Service related Always on time, never have to wait long for service or the advisors, will come back for other reasons so expect to have same service Always on time, never have to wait long for service or the advisors, will come back for other reasons so expect to have same service More

Scheduled service at Southbay BMW Quality timely service. Professional atttitude with no time wasted. Car was served card, oil changed, problem with sit belt failed indicator resolved. Quality timely service. Professional atttitude with no time wasted. Car was served card, oil changed, problem with sit belt failed indicator resolved. Will use again More

Good customer service Willie and Armando made sure to get me a ride by Uber back to my location while my car was being serviced. And that was helpful. Willie and Armando made sure to get me a ride by Uber back to my location while my car was being serviced. And that was helpful. More

Top notch.m As always, May V. my service advisor, is fantastic. She listens to my needs and responds friendly and quickly. The turn around for service has alway As always, May V. my service advisor, is fantastic. She listens to my needs and responds friendly and quickly. The turn around for service has always been speedy and with great care. Thanks May! More

Service at South Bay BMW From appointment scheduling to pick up if my car. South Bay delivered exceptional service. Jorge is awesome to work with! Thank you South Bay and Jorg From appointment scheduling to pick up if my car. South Bay delivered exceptional service. Jorge is awesome to work with! Thank you South Bay and Jorge More

Great Service Thank you for your help. I’m satisfied with my new car thanks to the help of Fe and the management. Thank you very much! Thank you for your help. I’m satisfied with my new car thanks to the help of Fe and the management. Thank you very much! More

Excellent service Oscar, my technician was absolutely amazing and Darrell was very helpful and efficient. They made i got in and out quickly and that I had a leaner pri Oscar, my technician was absolutely amazing and Darrell was very helpful and efficient. They made i got in and out quickly and that I had a leaner priced to be. More

Excellent communication. Friendly people Never thought of buying a new car can be so easy. All the communications were done thru email prior to the day we drove the new car home. Fe did a g Never thought of buying a new car can be so easy. All the communications were done thru email prior to the day we drove the new car home. Fe did a great job to explain the differences between packages and options. We are Very happy with the dealer and the new car. More