South Bay BMW

Willie was great. He helped me get in and get out. Was considerate of my time. Can't ask for much more. Great first experience. Definitely will be back. He helped me get in and get out. Was considerate of my time. Can't ask for much more. Great first experience. Definitely will be back. More

Excellent Service Willy Reyes is an excellent service technician. He is always cordial and punctual. He is very good at calling to keep me informed about my vehicle. Willy Reyes is an excellent service technician. He is always cordial and punctual. He is very good at calling to keep me informed about my vehicle. My vehicle was delivered in the promised time. Car rental service was available. More

Regular service interval Brought my car in for regular service. Everything was explained in detail and there were no surprises. Car was ready when promised. Great timely servi Brought my car in for regular service. Everything was explained in detail and there were no surprises. Car was ready when promised. Great timely service. More

In n out! Tim in service was great, loaner car ready to go, text when service was done - car ready for pick-up as promised! 5 Stars ?? cheers Tim in service was great, loaner car ready to go, text when service was done - car ready for pick-up as promised! 5 Stars ?? cheers More

Service Darryl Kwok has taken care of my cars for many years now and I trust and depend on him to help me. He is terrific. Darryl Kwok has taken care of my cars for many years now and I trust and depend on him to help me. He is terrific. More

Excellent customer service Took my car in for service. Willie was my service advisor. He was so courteous, informative and expeditious. I really appreciated his excellent custom Took my car in for service. Willie was my service advisor. He was so courteous, informative and expeditious. I really appreciated his excellent customer service skills, which goes a long way with customers. We expect to be treated as valuable customers, not just standard consumers on a assembly line( get them in and out). In addition ,this location is very clean. Also my loaner experience was much better this time, as last time I waited over 45 minutes to get a car, which had been unheard of under the previous owners. I was starting to wonder had the service declined due to new ownership. Willie showed me it hadn't. Great experience. Thanks Willie!!!! More

First in line Got the 7 am slot. Easy to get to. Beautiful show room. Several places to relax including outside. First scheduled service, no issues. Starbucks Got the 7 am slot. Easy to get to. Beautiful show room. Several places to relax including outside. First scheduled service, no issues. Starbucks inside. More

Eddy is a great and so is the car. Very friendly and fair people. Got the car I wanted and I’m thrilled with it. First clsss operation. The final steps in the process went very quickly Very friendly and fair people. Got the car I wanted and I’m thrilled with it. First clsss operation. The final steps in the process went very quickly and we were very impressed with Marco in Ffinance. More

Service department very helpful. They accommodated me coming in without an appointment, kept me informed, and completed the job well. Good interactions with all service reps, includi They accommodated me coming in without an appointment, kept me informed, and completed the job well. Good interactions with all service reps, including the rental people for my loaner. More

Anyone can make a mistake But the key is in how you respond when it happens. These guys go above and beyond. I had a problem with (of all things) the horn in my 428i. It st But the key is in how you respond when it happens. These guys go above and beyond. I had a problem with (of all things) the horn in my 428i. It stopped working. Had to be replaced. In the course of doing that, a wire came loose and when I drove toward home, there was a very noticeable rattle (at that point, the source was unknown). Craig (service foreman) did a short road test with me and acknowledged the problem. They put me in a brand new 430i and sent me home. Finding the rattle took two days! But they kept at it, found it and fixed it. There was also a tiny ding on my fender that seemed to have come from some incident during the horn repair. Jackson Hwang offered to repair it AND provided another loaner car. That repair was finished quickly and perfectly. All this cost me nothing; covered by warranty or the dealer. Nobody likes it when mechanics make a mistake. But extreme customer service is the response you want when it happens, and South Bay BMW provided it. Thanks. More