South Bay BMW

Anyone can make a mistake But the key is in how you respond when it happens. These guys go above and beyond. I had a problem with (of all things) the horn in my 428i. It st But the key is in how you respond when it happens. These guys go above and beyond. I had a problem with (of all things) the horn in my 428i. It stopped working. Had to be replaced. In the course of doing that, a wire came loose and when I drove toward home, there was a very noticeable rattle (at that point, the source was unknown). Craig (service foreman) did a short road test with me and acknowledged the problem. They put me in a brand new 430i and sent me home. Finding the rattle took two days! But they kept at it, found it and fixed it. There was also a tiny ding on my fender that seemed to have come from some incident during the horn repair. Jackson Hwang offered to repair it AND provided another loaner car. That repair was finished quickly and perfectly. All this cost me nothing; covered by warranty or the dealer. Nobody likes it when mechanics make a mistake. But extreme customer service is the response you want when it happens, and South Bay BMW provided it. Thanks. More

Perfect experience as always. I opted to go to Del Amo Mall rather than wait and the dealer had an Uber take me at their expense. My car was ready in under an hour and when I pick I opted to go to Del Amo Mall rather than wait and the dealer had an Uber take me at their expense. My car was ready in under an hour and when I picked it up it was spotlessly cleaned. Perfect experience as always. More

Recent MINI Service We have two MINIs and Lino takes great care of our family. He even trained my daughter so she could check on her car’s oil consumption and add a quart We have two MINIs and Lino takes great care of our family. He even trained my daughter so she could check on her car’s oil consumption and add a quart with confidence! Thanks again as always for the VIP treatment. More

Always there for us. The folks at South Bay BMW are always there to answer questions and help if needed.Great facility, great selection and friendly competent staff with a The folks at South Bay BMW are always there to answer questions and help if needed.Great facility, great selection and friendly competent staff with a genuine desire for excellent customer service. More

Warranty repair Right low beam headlight went out intermittently and prematurely. Made an appt by phone with South Bay BMW (online appt making didn't work for me). J Right low beam headlight went out intermittently and prematurely. Made an appt by phone with South Bay BMW (online appt making didn't work for me). Josh West correctly identified the issue and a day and a half later I had my car back. I was provided a Chevy Cruze free of charge in the interim. More

Excellent service I brought my car in for possible A/C issues and was taken care of by associate Willy Reyes. He was clear and concise in his communication and was hon I brought my car in for possible A/C issues and was taken care of by associate Willy Reyes. He was clear and concise in his communication and was honest and professional in his explanation of the problem with the car. I did not worry about the integrity of the service because Willy was confident the source of the problem would be identified and corrected. I was able to understand when he contacted me with the solution and I acquired my car without a question or doubt. The experience was exemplary. More

Great ! Wonderful! we had started with a salesman buying a 430i and he quit his job in the middle of our deal...mike pick up the pieces with us and we got the deal we wa we had started with a salesman buying a 430i and he quit his job in the middle of our deal...mike pick up the pieces with us and we got the deal we wanted...mike did a hell'va job and we commend him. Adam and Caroline Wilson More

Service and Detail The service was very good. They just missed some areas on detailing my vehicle but I was able to remove the stain on the left rear fender. The service was very good. They just missed some areas on detailing my vehicle but I was able to remove the stain on the left rear fender. More

Great Service. Great service car returned cleaned and washed, No problems encountered after the service. Would highly recommend having car serviced at this dealershi Great service car returned cleaned and washed, No problems encountered after the service. Would highly recommend having car serviced at this dealership. Friendly Knowledgeable customer service More

X5 Service As usual great service by our client advisor Tim McIntosh. He did his normal walk through and then we sat while he completed the paperwork and made so As usual great service by our client advisor Tim McIntosh. He did his normal walk through and then we sat while he completed the paperwork and made some suggestions. Like the client experience More