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South Bay BMW
Torrance, CA
1,235 Reviews
South Bay BMW is one of the top dealerships in the U.S. We enjoy creating fun and exciting experiences for our clients. Clients are most important to us. We hope to be able to share a cup of latte or help with a test drive or help get something fixed on your BMW / MINI for you.
Please let us know if we have done a good job or if we need to improve!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 AM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,235 reviews
March 16, 2018
Seamless customer service! As I pulled into the valet service area, Armando Ponce quickly greeted me and arranged for my (BMW!) loaner. I was quickly on my way. I later pi As I pulled into the valet service area, Armando Ponce quickly greeted me and arranged for my (BMW!) loaner. I was quickly on my way. I later picked up my (washed) car and the efficient checkout dept. handed me my service paperwork in no time. I'm very satisfied with the service that I'm receiving from SB BMW. More
by David H Taylor
Employees Worked With
Armando Ponce
March 16, 2018
Twenty Plus Years of Excellence Our Family has bought over 15+ Car from this dealership over the past twenty years! There is a good reason that we keep coming back for more. Employ Our Family has bought over 15+ Car from this dealership over the past twenty years! There is a good reason that we keep coming back for more. Employees like Steve Marx and Dan Grammer are but two of them. There is not one department that can be faulted. Why change when it is not broken! We will be returning....... The Holland Family More
by Janice F Holland
Employees Worked With
Dan Grammer, Steve Marx, George Munoz
March 15, 2018
Went the extra mile Really appreciate how Jorge worked with me to take care of a problem, get my car repaired quickly and with minimal hassle. Can’t beat the service and Really appreciate how Jorge worked with me to take care of a problem, get my car repaired quickly and with minimal hassle. Can’t beat the service and the technical work is excellent. More
by Happy Camper
Employees Worked With
Jorge Gonzalez
March 14, 2018
Great BMW dealership I've been coming here for years and I've always had a great experience. Anderson has always been straight forward and helpful. Also, the maintenanc I've been coming here for years and I've always had a great experience. Anderson has always been straight forward and helpful. Also, the maintenance department is always either confirming or calling me for my appointment. More
by Alexlopez1980
Employees Worked With
Anderson Chinchila
March 14, 2018
Tim was helpful. Tim was helpful, but he called me at 7:45 a.m. which I didn't like because I was asleep. Also, my car wasn't ready on the same day that I took it in, Tim was helpful, but he called me at 7:45 a.m. which I didn't like because I was asleep. Also, my car wasn't ready on the same day that I took it in, but that was OK. More
by kane
Employees Worked With
Timothy McIntosh
March 14, 2018
Reggie and the whole crew. I visited the dealership no less than NINE times before signing. Reggie was pleasant, professional and genuinely concerned with helping me find exactl I visited the dealership no less than NINE times before signing. Reggie was pleasant, professional and genuinely concerned with helping me find exactly the right vehicle. He helped me uncover my needs and my desires and guided me with finesse. I'm sure di tried his patience but I'd actually call him a friend at this point. I also want to thank Jamil, who handled my transaction at the very end, Juan, who lived up to his "expert" designation, and Sales Manager Koi, who really effortlessly made the final numbers come together. Great experience. I wish all my experiences at other dealerships could go this well. More
by Mthelen218
Employees Worked With
Koi, Juan, Jamil Zaklit, Reggie Jones
March 14, 2018
Excellent Customer Service I purchased my vehicle through South Bay BMW and Fe Celestial who was my advisor. She was polite and friendly and she delivered my vehicle the next mo I purchased my vehicle through South Bay BMW and Fe Celestial who was my advisor. She was polite and friendly and she delivered my vehicle the next morning in the rain. Since my purchase, she has contacted via email to make sure that I was still satisfied with my vehicle. I really appreciate her customer service throughout my buying process and after. Thanks again for the excellent customer service. More
by Chris
Employees Worked With
Fe Celestial
March 13, 2018
WORLD CLASS SALES & SERVICE - 2 NEW CARS RUDY SHERBINI AKA "Ultimate Dream Maker" made our dreams come true with our new 2017 BMW 540i & 2018 440i Gran Coupe, one for my son and one for me. RUDY SHERBINI AKA "Ultimate Dream Maker" made our dreams come true with our new 2017 BMW 540i & 2018 440i Gran Coupe, one for my son and one for me. We had the best sales experience with Rudy and the entire South Bay BMW staff. Thank you! More
by Martha C
Employees Worked With
Rudy Sherbini
March 13, 2018
Alex Shin of Finance was rude and unprofessional He made unprofessional comments throughout our meeting with him the night of March 12, 2018. I came in with my husband and a friend who graciously off He made unprofessional comments throughout our meeting with him the night of March 12, 2018. I came in with my husband and a friend who graciously offered her help to negotiate, since I am not understanding the negotiating process. It was already 11:00pm and Alex Shin made us wait for a very long time because he was "busy" with another customer according to our salesman, Martin. We understand that but we were expecting that he will be considerate enough that when it was our time to meet him, he would not waste so much of our time since we all want to go home at this point, again, it was already 11:00pm, we were at the dealership since 8pm, we came straight from work, no dinner! Since we have negotiated the price with our salesman, Martin Dino, we were then referred to Alex to sign the papers. We waited for a long time before we were able to see him. Alex did not even apologize for making us wait for a long time. He offered a couple of add-ons such as: Warranty and Wear and Tear. He continued blabbing for such a long time about the add-ons and why I should get it. I told him I would ask my husband and my friend for advise. My husband and my friend both said no, not to get the add-ons and I agreed. I then told Alex that I am not getting the add-ons. He then criticized me and said: "Why are you asking your friend?" "You're the one paying for your car not her!" I was shocked by his rude comments. Embarrassing me, my husband and especially my friend who was just there to help. But he did not stop there. He further continued to tell me that I am making a huge mistake not getting the add-ons trying to make me feel guilty and stupid. At this point, I said "No, it's fine", he then said, "Ok, just make sure that your friend here (looking at my friend w/ a smirk), will pay for your wear and tear!" I was flabbergasted by his comments. I answered and said, "Well, this is not the first that we are leasing". I looked at my friend and she was flustered by his rude comments. He saw our reaction that we were not happy with his comments but he did not even apologize. First of all, he has no right to tell me not to ask friends and family for advise and then telling me that I should have my friend pay for the wear and tear. If I want to get advise from friends and family, that is my prerogative! He was very unprofessional and his comments are rude and uncalled for. Had it not for the good service by our Salesman, Martin, I would've not signed the papers and took my business elsewhere. Next time, I will think twice before taking my business to your dealership. You also loss a potential customer because my friend was also in the market for an M2. She is going to BMW Long Beach instead. It seems that Alex only cared about making a sale and if he doesn't get it, he decides to be a "jerk" and an "xxxxx" to the customers. Instead of coming out of your dealership happy, we came out upset and disappointed. I hope that Alex Shin gets reprimanded as his attitude is detrimental to your business. I am giving 2 stars because our salesman Martin was ok, or I would have given it a 1 star rating. More
by Jet123
Employees Worked With
Alex Shin, Martin Dino
March 12, 2018
Mike makes the process so easy! Mike helped me get into my 2018 BMW 530i and I have to say this guy makes the process so easy and seamless. He's very knowledgeable and very courteou Mike helped me get into my 2018 BMW 530i and I have to say this guy makes the process so easy and seamless. He's very knowledgeable and very courteous, has patience and speaks to his clients in easy to understand terms. Thanks Mike! More
by Erick DeLeon
Employees Worked With
Mike Yoakim
