South Bay BMW

Best service beyond description Every monent at your place, I dare say it was first class service. it would have been better if you explain about what you serviced to my car. I was Every monent at your place, I dare say it was first class service. it would have been better if you explain about what you serviced to my car. I was a little embarrassed no explanation about something of my car's service. More

Software Issue with Backup Camera My service manager was Tim McIntosh and he was very professional and helpful in getting me through the service process. South Bay BMW technicians fo My service manager was Tim McIntosh and he was very professional and helpful in getting me through the service process. South Bay BMW technicians found a "known" software fault relating to the backup camera in my car and corrected it on warranty. Thanks for the skilled, professional, and no hassle help. More

Fast, easy and friendly Such a great experience with Harlan. Fe was super nice. Not complicated or a stressful experience. I appreciate that everything was stress free. Thank Such a great experience with Harlan. Fe was super nice. Not complicated or a stressful experience. I appreciate that everything was stress free. Thank you! More

Quick and Quality The service was quick, They provided a loaner car while they worked on my car. The car was done earlier than promised. Lino is the best! The service was quick, They provided a loaner car while they worked on my car. The car was done earlier than promised. Lino is the best! More

Great help from Lino Serrano see above, you don't include his name below, just BMW names, not Mini, AND I chose how many words I write If you want comments. see above, you don't include his name below, just BMW names, not Mini, AND I chose how many words I write If you want comments. More

Great service! Dan Grammer did a great job with my service appointment! He was on time to the appointment, called me to discuss the service and called me when the ca Dan Grammer did a great job with my service appointment! He was on time to the appointment, called me to discuss the service and called me when the car was ready to be picked up. Thank you Dan!! More

Repeat customer speaks for itself. I really don't wish to spend more time on surveys so this is my least favorite part of the process speaks for itself. I really don't wish to spend more time on surveys so this is my least favorite part of the process More

Flat tire solved in 24h I got a flat tire, called South Bay and Paula had a driver with a loaner car come to my location right away. Less than 24h later my car was delivered I got a flat tire, called South Bay and Paula had a driver with a loaner car come to my location right away. Less than 24h later my car was delivered back, fixed and clean. Both drivers were exceptionally nice. More

Rodent damage repaired. I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over original quote to a total of over $2,400 . After a week, I picked up my car. I opened hood the next day to discover the hood liner and another area had not been replaced. I called my service advisor with my disappointment. Took car back and met with Service Manager, Silvio. Since his department erred, they replaced those parts at no additional cost. While I was not happy with 3 trips to the dealer and the unfinished work, Silvio honored the last price quoted. More

The best customer service I went so many dealerships but I had the best experience with Eddie and Kevin. Also I got a great deal for my first BMW. Thank you so much. I went so many dealerships but I had the best experience with Eddie and Kevin. Also I got a great deal for my first BMW. Thank you so much. More