South Bay BMW

Poor Experience Saved by Great Service Advisor My Service Advisor is Willie Reyes, and he saved a disappointing experience by turning it into a great one. I brought my car to you for about $3000 of My Service Advisor is Willie Reyes, and he saved a disappointing experience by turning it into a great one. I brought my car to you for about $3000 of non-warranty service. It took almost two full days. When I came to pick up my car, it took over 30 minutes to find and bring it out. First they said they were having trouble locating it. Then they said the VIN numbers didn't match between keytag and car tag. Then they said it was behind other cars. When I did finally get it, it was very dirty...it hadn't even been washed. I called Willie to express my disappointment at this level is service when I spent so much money and I didn't have to choose BMW. He made it right by giving me a free Spa detail and a free gas fill up. That gesture made me feel like he cared about my experience. So I give 5 Stars to Willie!!! More

Best Service Advisor - May Villalobos Great communication and customer service. Car was ready as promised and very clean. Truly the best Service Advisor I have ever worked. If you sched Great communication and customer service. Car was ready as promised and very clean. Truly the best Service Advisor I have ever worked. If you schedule your appointment on their website, do yourself a favor and select May Villalobos. More

Excellent service received for airbag warranty replacement Personal service from Jay the service advisor. Pretty much looked after my 1M from start to finish... and was done in less than 15-20 mins which is a Personal service from Jay the service advisor. Pretty much looked after my 1M from start to finish... and was done in less than 15-20 mins which is a record in my book. More

Service at South Bay MINI Once again our favorite team at South Bay Mini came to our aid for a problem that developed with our 'getting older" Mini. Without any hesitation, we Once again our favorite team at South Bay Mini came to our aid for a problem that developed with our 'getting older" Mini. Without any hesitation, we were in contact with them. We only needed the loaner for one day and our Mini was ready. Lino Serrano and Jimmy (technician) have always given us excellent service with a personal touch. More

Service Appointment At each step of the process, from the point in time I scheduled the service appointment through the time my car was returned to me, I felt like I At each step of the process, from the point in time I scheduled the service appointment through the time my car was returned to me, I felt like I was treated like a more important customer than I am. I experienced friendly and respectful consideration. Thank you. More

New car lease The sales person, Eddie Ramos was efficient, professional and enjoyable during the process. He was very helpful arranging the lease and making it po The sales person, Eddie Ramos was efficient, professional and enjoyable during the process. He was very helpful arranging the lease and making it possible for us to drive it home that day! More

Service call Was served very professionally by the entire team from the greeter to the service team. Would recommend the dealership to anyone looking for a new car Was served very professionally by the entire team from the greeter to the service team. Would recommend the dealership to anyone looking for a new car and great experience More

Top notch Very efficient very professional and I absolutely would recommend him , car was done at the time promised . Went on and beyond the call of duty . Very efficient very professional and I absolutely would recommend him , car was done at the time promised . Went on and beyond the call of duty . Car was returned clean More

Unbelievable Support Nick in sales was fantastic. Worked with me on my trade, as well as my new 530e. I would definitely recommend Nick and this dealership. Nick in sales was fantastic. Worked with me on my trade, as well as my new 530e. I would definitely recommend Nick and this dealership. More

Professional level I will be returning to the dealer for any need that I may have in the future! I will share with friends this excellent experience with friends and fa I will be returning to the dealer for any need that I may have in the future! I will share with friends this excellent experience with friends and family members! More