South Bay BMW

Great lease option Jamil made my experience so easy. He is knowledgeable and efficient. His professionalism shows. Jamil was very helpful in finding me the right car for Jamil made my experience so easy. He is knowledgeable and efficient. His professionalism shows. Jamil was very helpful in finding me the right car for me. I am a returning customer and happily so... Thanks Jamil! More

Great buying experience Joseph did a great job helping my wife and I with a lease on a 2017 X3. He was patient throughout the sales process and got us a great deal on the le Joseph did a great job helping my wife and I with a lease on a 2017 X3. He was patient throughout the sales process and got us a great deal on the lease. I have since referred others to Southbay BMW to see Joseph based on the great experience we had. More

Hands down the BEST At South Bay BMW they always remind me,, when it's time for servicing and with my busy schedule that's helpful. Anderson was my last service advisor a At South Bay BMW they always remind me,, when it's time for servicing and with my busy schedule that's helpful. Anderson was my last service advisor and he was so DOPE! More

Essie Doroodian...a really great Sales Person Southbay BMW is a good dealership but the main reason why I decided to go into a second lease was 100% because of my sales person Essie Doroodian. Es Southbay BMW is a good dealership but the main reason why I decided to go into a second lease was 100% because of my sales person Essie Doroodian. Essie made us feel like family. He was very helpful, always professional and went out of his way to make us feel important. He maintained a relationship with my family during the lease period and helped me to get what I wanted at the end of the lease. Essie is not pushy and he doesn't make you feel like you're working with a sales person. It's important to not feel pushed or fooled into something that you regret after your purchase. Thanks Essie for making our experience great! More

Extraordinary customer service We had an exceptional customer experience from the initial test drive through the lease signing process. It was a painless process to put together a l We had an exceptional customer experience from the initial test drive through the lease signing process. It was a painless process to put together a lease working with Bob Hogan's straightforward accommodating approach, Justin Skoll's detailed explanations of the X5 product line and options and Fernando Santiago's expert instruction of the operation of vehicle including navigation, phone and media capabilities. These folks were extremely knowledgeable and professional. More

Walked in for service, walked out with a new car! I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of t I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of time to haggle or negotiate, and Mike (who was recommended to me by my service adviser Willie) walked me through a bunch of cars and each of their features. I ended up buying a pre-owned service loaner for a great deal thanks to Mike's persistence (I was originally looking to build/buy a new car as I always have) but am very happy with my purchase. No pressure sales- truly a terrific experience! More

Great Experience!! This was my second BMW purchased from South Bay BMW. My first experience was good; but, my second was the best. Working with Justin Skoll made my ca This was my second BMW purchased from South Bay BMW. My first experience was good; but, my second was the best. Working with Justin Skoll made my car buying experience awesome!! He worked with me to find the perfect vehicle. When I bought my first BMW I ordered it custom from Germany. So, I decided to do the same with this vehicle. Justin spent the necessary time with me explaining every detail and option. When the car was delivered....it was a masterpiece!! Thank you, Justin! And, thank you...Juan for showing me the new features to my 2017 530i. More

New car lease Transaction was smooth and seamless. Steve Marx is extremely professional, everything was handled well from start to drive off! Will definitely retur Transaction was smooth and seamless. Steve Marx is extremely professional, everything was handled well from start to drive off! Will definitely return when my lease expires. More

Easy and hassle free deal. I had a fairly easy deal at this dealership. Originally someone else was supposed to help me but he was involved with another customer. Jin Sohn stepp I had a fairly easy deal at this dealership. Originally someone else was supposed to help me but he was involved with another customer. Jin Sohn stepped in, took over and helped process all the paperwork necessary in a fairly short time. Jin also gave me his business card and followed up with me several times since I brought the BMW home to make sure everything is ok or if I needed any additional help or if I had any questions. I appreciated his professionalism and his helpfulness in closing the deal for buying my first BMW and my first experience at this dealership. More

Complete waste of time and energy I do not recommend this dealership to anyone. The sales personnel I worked with were inconsiderate of my time and have no concept of customer service I do not recommend this dealership to anyone. The sales personnel I worked with were inconsiderate of my time and have no concept of customer service. Despite having an appointment to purchase my new car, the car I wanted had already been sold to someone else. The salesperson made me wait around for 45 minutes while he helped other clients Then he took me to a dusty, Disneyland sized parking lot miles away from the dealership. He bumbled around for almost 20 minutes gaining access to the remote parking lot and getting the keys for the car that he proposed to substitute for the one that I had chosen. We did laps around the parking lot looking for an open car trunk and I was shown a filthy car that looked more used than new. When I told him that I wasn't interested in buying the car that he proposing to substitute, he tried to tell me that I didn't really need the options or car that I had chosen. We were locked into the remote location by a security guard and had to wait for him to be released from this deserted prison like facility. The sales team stole enough of my precious time that I feel angry enough to waste more writing this review. Don't shop here! More