South Bay BMW

South Bay BMW responded

Thank you for taking the time to write us such a wonderful review. I delighted to hear Juan and Mike took such good care of you. Please remember our wonderful customer service doesn't stop when you drove off the lot in your new car. In the next few days Juan or another one of our BMW Genius Team Members will be reaching out to you to schedule a second delivery. Here we will have the opportunity to focus a little more on the features and benefits of your new car that you'd like to cover in more detail. Also, please don't forget about your Free VIP Car Washes and Free Flatbed pick and delivery for all your service needs. Again, thank you for your business and from our family to yours, have a happy and safe Holiday Season.... Ken Lemler

South Bay BMW responded

Beatty, Thank-You for your raving review of Juan Ochoa, Richard Claure and Mike. I have shared your review with the team as well as their manager’s. In today’s digital world a 5 star reviews, like the one you kindly left, is the single biggest compliment we can receive. Thank-You .... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy with our online scheduling and free flatbed pickup and delivery to your home or office. From our family to yours please have a wonderful and safe holiday’s and a very happy new year’s…. Ken Lemler

South Bay BMW responded

Silver Lake, Thank-You for taking the time to write a review. We are so happy to hear your first buying experience was amazing and want to welcome you to the family.... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy with our online scheduling and free flatbed pickup and delivery to your home or office. From our family to yours please have a wonderful and safe holiday’s and a very happy new year’s…. Ken Lemler

South Bay BMW responded

DMS, Thank you very much for taking the time to write an online review for Juan Ochoa. He is a wealth of BMW knowledge and great brand ambassador. I have forwarded your kind words to Juan and the management team at South Bay BMW. Please remember our commitment to you and your family goes well beyond when you drive your vehicle off the lot. Firstly, Juan or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits while also addressing any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment on line or by phone 72 hours in advance. Thank you again for the wonderful review We greatly appreciate your business and look forward to seeing you soon for your 2nd delivery or free VIP car wash.

South Bay BMW responded

Chef Marcus Roberto. Thank you so much for your recent review of South Bay BMW a McKenna Auto Group Store. We agree as well., Justin and Kevin are 5-star associates and a great ambassadors of the business. I'm delighted to hear you feel like a “winner” and we also greatly look forward to developing a long term relationship with you and your family as well. Please remember our commitment to you and your family only starts with the purchase of your new vehicle. In the next few days Kevin or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off our your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

South Bay BMW responded

Thank-You for taking the time to write Eleni such a positive review. It's nice to hear from customers like you about our unique, low pressure, way of selling cars. I have shared your review with Eleni and the management team and we thank you very much for your business. Please remember our commitment to you doesn't stop simply because you drove your new car off the lot. We appreciate buying a new car can take a little while to complete and you may not have had enough time to become as familiar with your new car. One of my BMW Genius team members will be in touch with you shortly to schedule a free 2nd delivery with you to come in to go over any features and benefits you't like to go over about your car.... I know it just rained as well so don't forget about our VIP Car wash as well. This is also free to all customers who bought their car from South Bay BMW or any McKenna Automotive Group Store.

South Bay BMW responded

Bob F, I can’t Thank you enough for taking the time to write an online review for Justin. He is one of our most requested sales associates and I absolutely love hearing from his clients like you. I’m sure Justin as told but as a reminder. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also address any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment on line or by phone 72 hours in advance. Again, Thank-you so, so much for taking the time to leave Justin a 5 star review and I have shared this with Justin and the rest of the management team at South Bay BMW and the McKenna Auto Group as well. Please don’t hesitate to reach out to me or any member of my team if we can be of any assistance at all. Thank-You :)

South Bay BMW responded

Wow, what a great review. Thank-you so much for taking the time to write a glowing review of Tracy Lee and BMW Genius Fernando Santiago. No higher honor could be given than your recommendation to your friends and family. I’m confident Tracy Lee or Fernando Santiago have already told you about all the McKenna VIP perks your 528i comes with but just in case I wanted to remind you. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a Fernando or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also address any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment online or by phone 72 hours in advance. In today’s digital world reviews play a large part in the success of my team members and appreciate you taking the time from your busy life to write Tracy and Fernando a 5-star review. From myself and the entire McKenna family I want to Thank-you :) and Happy Holiday !!!

South Bay BMW responded

Thank you for reaching out to us and leaving us a 5-star review. That means the world to us all. I have shared your review with Fernando and the rest of the management staff. Our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Fernando or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also, remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

South Bay BMW responded

Richard, Thank-you for leaving us a 5-star review. That means everything to us all. I must say, I have shared your review with the rest of the management staff as well as Bijan and Kevin. At McKenna Auto Group (South Bay BMW) our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Kevin or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also, remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler