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South Bay BMW
Torrance, CA
1,230 Reviews
South Bay BMW is one of the top dealerships in the U.S. We enjoy creating fun and exciting experiences for our clients. Clients are most important to us. We hope to be able to share a cup of latte or help with a test drive or help get something fixed on your BMW / MINI for you.
Please let us know if we have done a good job or if we need to improve!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 AM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,230 reviews
November 20, 2016
Wonderful Service!! Outstanding Car!! We did our research, and SouthBay BMW did not dissappoint, from walking in the door and immediately greeted by Mr. Smith to our sales agent Harold M.. We did our research, and SouthBay BMW did not dissappoint, from walking in the door and immediately greeted by Mr. Smith to our sales agent Harold M.....then getting to know our BMW car from the true tech Genius Recardo Claure....Very Nice. More
by BMW x 2
Employees Worked With
Ricardo Claure, Harold Mazmanian
November 19, 2016
Wonderful service! Fernando was great in every way. He helped me with all my questions about my new car. He was patient and helpful throughout the entire appointment. If Fernando was great in every way. He helped me with all my questions about my new car. He was patient and helpful throughout the entire appointment. If you need a genius appointment or follow up I would highly recommend Fernando. More
by Katie
Employees Worked With
November 18, 2016
garage door syncing Fernando has visited our home two times to sync our garage doors and answer all questions. He is ALWAYS friendly and helpful!! Look forward to deali Fernando has visited our home two times to sync our garage doors and answer all questions. He is ALWAYS friendly and helpful!! Look forward to dealing with him in the future! More
by christine W
Employees Worked With
November 11, 2016
Great sales person Stephan is an outstanding sales person. Very well knowledge and is a person of class. Would defiantly recommend anyone to see him to buy a car from Stephan is an outstanding sales person. Very well knowledge and is a person of class. Would defiantly recommend anyone to see him to buy a car from. John More
by Jmag
Employees Worked With
Stephan Gwin
June 19, 2016
Bad service experience They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most rece They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car. More
by Harlan
Employees Worked With
Jackson
April 26, 2016
Customer Experience I bought a 2016 438I on April 16, 2016. Tracy Lee my sales representative was great. He made me a deal I could not refuse. He called me the next day I bought a 2016 438I on April 16, 2016. Tracy Lee my sales representative was great. He made me a deal I could not refuse. He called me the next day to see how I was enjoying the vehicle. I brought the vehicle back Saturday to have it washed. Everyone was very professional and I did not have to wait long. More
by Belinda
Employees Worked With
Tracy Lee
March 28, 2016
Arrogant and pompous Unfortunately this dealership has really regressed. I've leased cars from them in the past with good experiences. Most recently, I dealt with Stephan Unfortunately this dealership has really regressed. I've leased cars from them in the past with good experiences. Most recently, I dealt with Stephan and Haoie. Stephan is a nice fellow but really lacks knowledge about the cars and is over his head. The General sales manager Haoie is arrogant and pompous. I will not get another car from them. I don't trust them at all, in any sense. More
by Disappointed
Employees Worked With
Stephan, Haoie
March 27, 2016
Horrible experience in PURCHASING a car at this dealship The sales rep 9Stan) made an appointment with us but when we walked in we were pushed to work with another sales rep (Al) who was terrible. We called The sales rep 9Stan) made an appointment with us but when we walked in we were pushed to work with another sales rep (Al) who was terrible. We called the previous rep (Stan) who upon answering the call agreed to attend us at a particular time but when we showed up, he was not present and we were stuck talking to Al again. SO IF YOU EVER PLAN TO BUY A CAR, PLEASE USE ANOTHER DEALSHIP AS ALL THE SALES REP'S AT SOUTH BAY BMW ARE SUPER ARROGANT AT ATTEND TO YOUR NEEDS. Also, if you do not pick a car from their inventory or buy it on the first day itself, they basically do not want to work with you. More
by simpleppl
Employees Worked With
Stan, Al
March 16, 2016
horrible service after you buy the car i bought my $110,000 car here and it was basically a lemon. My car has been in repair for over 10% of the time I have owned it. I have tried multipl i bought my $110,000 car here and it was basically a lemon. My car has been in repair for over 10% of the time I have owned it. I have tried multiple times to communicate with management about this issue and my complaints have basically fallen on deaf ears. I wouldn't buy a car here because ultimately you need to service it here and the service department is incompetent. I have brought my car in multiple times for the same issue, that the service department has failed to address. they call their service "VIP" but they certainly don't treat you like it. More
by limon
Employees Worked With
Lara
March 01, 2016
Terrible service . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it c . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it correctly the first time. Do not take your car to get serviced here. More
by JayR04
Employees Worked With
Sergio Herrara
