South Bay BMW

They screw up your trade-in, and they will not return calls They are so friendly and nice until you sign the agreement, but once it is signed, they will not return your call ever! I traded in my car, but they d They are so friendly and nice until you sign the agreement, but once it is signed, they will not return your call ever! I traded in my car, but they did not do transfer right, so I get notice from DMV and franchise tax board. The worst thing is they will not get back to me. More

Overpriced service of vehicles Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy another BMW. More

Stopped by to look around and walked out with 2 vehicles! My daughter and I stopped by South Bay BMW to just take a look. As my daughter was talking to salesman Al about the vehicle she wanted to see, I sai My daughter and I stopped by South Bay BMW to just take a look. As my daughter was talking to salesman Al about the vehicle she wanted to see, I said Hello to Coach Watters. To make a long story short, I told Coach Watters that I would LOVE to have a BMW but it never crossed my mind to get one (especially that day). Coach Watters and Al made my daughter (who ended getting the X5); and myself (with the 328i) an offer we couldn't refuse! They got us an incredible deal and the whole process was an enjoyable experience. We even called up my daughter's friend who had a BMW coming up for a lease. Coach worked his magic and she ALSO walked out with a new 328i. Needless to say, the professionalism shown by Coach and the staff at BMW will make us customers for life! If you are looking for a vehicle, give Coach a call and it WILL happen! Thank you More

Coach was great to work with! I told him what I wanted and he already had the car I wanted waiting. He was able to work with me to get a price I could work with. If you're looking to get a new BMW, go see and he already had the car I wanted waiting. He was able to work with me to get a price I could work with. If you're looking to get a new BMW, go see Coach! He is very friendly and he will take care of you. More

I recently purchased a vehicle from South Bay BMW and the service was excellent. We were greeted by Eleni Perry who was very attentive, helpful, and allowed the process of purchasing a vehicle very easy and service was excellent. We were greeted by Eleni Perry who was very attentive, helpful, and allowed the process of purchasing a vehicle very easy and comfortable. As for the rest of the staff, they also showed a great amount of kindness and friendliness. I would recommend anyone who is looking to acquire a vehicle to definitely visit South Bay BMW. More

I recently got a sexy, red-hot MINI Clubman, loaded with Sports Package, Premium Package and MINI Connected Package. You would never have thought that a station wagon could be so sexy. Obviously, you have Sports Package, Premium Package and MINI Connected Package. You would never have thought that a station wagon could be so sexy. Obviously, you haven’t seen my new whip. So, first things first, I “built” my MINI online, and wanted it exactly so. Finding the car that I designed was a whole different problem. You will soon learn that getting the MINI of your design is nearly impossible unless you are willing to wait 8+ weeks for the car to be manufactured and delivered. If you can be flexible (which I am not), you will be more likely to find a car on a local lot. So, if you are not willing to wait, be ready to give over on the leather seat. Not only am I stubborn about my “requirements” in a new car, I’m a bargain shopper. So, I called around several dealers and even employed car buying services available online. It took a great deal of effort, but I got the ballpark range of the expected sale amount. Then, my brother saw how long it was taking me to find a car and mentioned that I should contact the sales person who sold my mom her X5. Great idea. After all, it’s the same company. Grace Kim with South Bay BMW came into picture. She got a list of my “requirements,” and did her homework. She came back with several options available within relatively close range. They didn’t match my requirements 100%, but they were as close to my design as I could find. Unlike some dealers, who tried to sell me the most basic line solely based on the preferred color, or those who tried to coerce me into ordering a custom made car to be delivered in 8+ weeks, Grace saw the whole list of my requirements and quickly realized that I want a well loaded package and found me several options that I could seriously debate over. Smart girl. After I decided on the car, the price nego was a breeze. She knew I did my homework and was quick enough to get to the bottom line. If she harassed me over a few dollars at that juncture, I would have walked out, no matter how much I liked the car and appreciated her savvy research. Unfortunately, the whole car buying experience was not without a glitch. My new sexy ride came with a scratch on one of the windows. It wasn’t the kind that one could buff out. It’s no big deal, but it did bother me. I demanded that Grace do right by me and we explored some options on how South Bay can make me feel better. South Bay even offered to replace the whole window, but that would be a waste of resources. I said I would rather we add value to the car by installing an accessory. South Bay didn’t see it that way at first, but I think Grace came through for me and I got the accessory part I wanted. It was kind of nice to have the sales person on your side and making your case for you. A couple of final points about Grace. She is a BMW person, so she doesn’t know MINI as well as her X5’s, but that’s no big deal. The show rooms are so close together, I was able to explore the MINI and MINI sales reps. Despite this shortcoming, she made the whole transaction as convenient for me as possible. For example, she had the car delivered to my office to accommodate my busy schedule. She recommended and negotiated the care/warranty packages with the finance guy (Peter Gianakakos) herself, so I didn’t have to do much but hand over my credit card and put down my signatures. (Peter is quite a gem himself – easy going and accommodating.) She kept me posted on the transaction procedure and delivery of the car through the preferred method of communication – texting. All in all, despite a couple of glitches (which were outside South Bay and Grace’s control), a very satisfying experience. Finally, my review would not be complete if I didn’t add that the service guys are fantastic at MINI. Very much in communication with you and accommodating. Jesus Orta took care of all my questions and concerns from making an appointment, keeping me posted on the progress of the service, getting me the loaner so I can explore other MINI options, and picking up the car in its sparkling condition. It’s kind of nice to have your service agent come rushing out the door to greet and help you despite that you are already being helped by other rep. More

Best car buying experience out there. Coach & Chris are a pleasure to work with. Just bought my 2nd car and couldn't be happier. South Bay BMW is the best. are a pleasure to work with. Just bought my 2nd car and couldn't be happier. South Bay BMW is the best. More

Picked up my brand new 2014 BMW 328d today and I can't even start to tell you how Awesome my experience was at South Bay BMW. The best Client advisor ever Damien (Coach) Watters and making the deal can't even start to tell you how Awesome my experience was at South Bay BMW. The best Client advisor ever Damien (Coach) Watters and making the deal all come together was Chris Boesen. If you have any doubt that buying a new vehicle is a bad or harsh experience, come to South Bay BMW and ask for Coach. He not only know the vehicles, he cares about your needs. He listens to what you want, and makes sure he does everything in his power to make it happen! Not only a Great Client Advisor, but a Great Man, Husband Father & Family man who cares about his Guest's just as much!! Thank you Coach and Thank you South Bay BMW. You have a new customer for life. More

The attention and speed of service was excellent! Grace Kim has shown us her professionalism and care for us to select the perfect car and gave us information on financing and answered all of our questions Kim has shown us her professionalism and care for us to select the perfect car and gave us information on financing and answered all of our questions we were inquiring about in a very timely manner. We walked in just to find out if we should buy but ended up buying our new BMW 535i with the help of Grace Kim. Quality of service was excellent. More

Thorough, fair, positive attitude, loves his cars, and clearly likes people. Easy and fun to work with. Felt good to seal a deal with him. clearly likes people. Easy and fun to work with. Felt good to seal a deal with him. More