South Bay BMW

Tried to order the 2014 BMW X5. The most prevalent mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to p mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to point out the mistake. Unfortunately, the mistake was never corrected and we had to cancel the order. Although the dealership says they have refunded our deposit, they have not. Other areas of poor customer service included: very poor communication and lack of appropriate paper work despite repeated attempts by my husband and I to facilitate good communication and to get the appropriate paper work. We have bought/leased 6 BMWs in the last 9 years from 4 different dealerships and have never had such poor customer service and follow-through. We will purchase our car somewhere else. Subsequent to the above review, I have received my deposit back. More

Back in March of this year, I had a bad service experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at service. Against my better judgement, I made an appointment for October 29th because several items had to be repaired on my vehicle. The advisor was nice and the service seemed smooth until I was told several items where on backorder and that my oil pump control solenoid needed to be repaired because it was leaking. She told me that they would need my vehicle for at least a day. I asked her to keep me posted when the parts were in so they could do everything at once. Over two weeks passed and they claimed that front mats were still on backorder but could do everything else. I called Tammy Hernandez and said it is an hour each way for me to come down again to do a half job. She offered to pick up my vehicle and drop me a loaner on November 14th. I told her that day would not work and that I cannot be inconvenience any longer. She said the only other choice was the following week but that she would get back to me. On November 11th, I received a call from Mark Brodkin and Tammy Hernandez on a conference call. I explained the situation to both and Mark Brodking promised to call me the next day (November 12th) by 5PM. Waited all day for Brodkin to call so I could get the vehicle serviced. At 5:15PM I called another Mini dealer (Universal Mini) to see if the floor mats were in fact backordered. The parts manager said they were not and that I can come and pick them up as he was familiar with the problems with them. He said he would leave them with his assistant as he was leaving for the day. At 5:35PM I picked up the floor mats and they kindly installed them. I dropped my vehicle off at the service desk and asked them to perform all necessary service as South Bay didn't. They smiled and said they get several customers per month who had customer service issues at South Bay Mini. At 5:54Pm Mark Brodkin finally called but I missed his call that stated he would call me later. I returned Mark Brodkin's call a few minutes later but missed him. Called Tammy Hernandez on her cell phone and explained to her my dissatisfaction with South Bay Mini's lack of urgency to provide descent customer service. She told me she would speak with Mark Brodkin and call me today (November 13th). At 11:23AM November 13th, I received a call from Mark Brodking and Tammy Hernandez again on conference call. Mark Brodkin was unwilling to discuss South Bays failures and primitive so called customer service and went on to accuse me lying about leaving messages for Kim (Kelley) Skovold Service Manager regarding a BlueTooth issue back in March. In the middle of the conversation Brodkin started patronizing me and my family and that they could no longer satisfy me as a customer. I told him that he and his staff had an EPIC FAIL in Customer Service and that he was trying to turn things around and accusing me of making things up. He was in fact making excuses for his falures as a manager. For the record, Kim Kelley Skovold did get two calls from me back in March of 2013, in fact she called me on November 11th to discuss my review of her and her department on this very website. Seven months after the fact? She must be kidding. Not only I left her messages in march I stopped by and also called Jeremy Guenther. Never a response from either. I have phone records to prove all of the above and will provide for a personal apology by Peter Boesen and Mark Brodkin. Also left messages for Peter Boesen but according to gate keepers like Brodkin "he doesn't get involved on this level". Well, may be that is the problem with this culture of substandard customer service. More

I could not be happier with my experience in getting a new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal itself, and of my time. I decided on the vehicle I wanted during my lunch break and when I came back after work the car had been detailed and all the paperwork was ready for me to sign. I am a repeat customer as this is my second 3-series from South Bay BMW and I highly recommend them to anyone looking for a new or used BMW. In addition to a phenomenal sales staff, they have an excellent service department. More

Mark Brodkin now owes me TWO detail jobs. The first time they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD O they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD ON THIS PROMISE. the next time, they backed my special order 535 into a pole and it took months of pleading before they would take care of that. Last time I went there, they returned the car to me with grease smudges all over the interior, so I said never again. It gets worse for this dealership. All very avoidable too. Never thought I would find any place worse than Long Beach BMW, but this is it. And the zoo effect by the nonsensical porters is a total joke -- too many games. The guys in the Parts Department have always been great though. Brodkin's job apparently is to go around appeasing people without taking responsibility for anything - obviously it's about eliminating cost and liability for them, and customer satisfaction is not relevant. So this is now the worst BMW dealership I have experienced in my 20+ years of ownership and 35+ in the family. PS. we really used to like the Vasek Polak people - bought 3 cars from them and were loyal until the move. More

I just received my new X3 and am very excited. My salesperson Grace Kim is just amazing. I leased three cars and purchased one car with her for over 10 years. You will never feel like you are getti salesperson Grace Kim is just amazing. I leased three cars and purchased one car with her for over 10 years. You will never feel like you are getting ripped off because she is very honest and really cares about her customers. With my busy schedule at work, I had to handle everything over the phone and via email. She even delivered the car to my work. You will be very happy with her for your new vehicle purchase! More

Searched for a car online and found one in South Bay dealership. Coach responded to my email and was willing to provide me with details about the car and the sale process. We met at the dealership, he w dealership. Coach responded to my email and was willing to provide me with details about the car and the sale process. We met at the dealership, he walked me through the process and explained everything. More

I just bought a 2013 535i at South Bay BMW. I've been looking around quite a bit and South Bay had the car I wanted in stock. My salesperson, Damian "Coach" Watters, was very helpful all the way through looking around quite a bit and South Bay had the car I wanted in stock. My salesperson, Damian "Coach" Watters, was very helpful all the way through the process. He responded to my email within minutes and was a tremendous help during the purchase process. Without a doubt one of the easiest and quickest car purchases I've had in 20 years! Thanks to everyone at South Bay BMW for making it such a great experience! Patrick M Torrance, CA More

This was my very first time getting a new car and needless to say it was a little nerve wrecking.. Damien "Coach" Watters was the person who helped me and he turned it into a pleasant experience and needless to say it was a little nerve wrecking.. Damien "Coach" Watters was the person who helped me and he turned it into a pleasant experience and also got me a better deal than the other places I shopped! He also continues to follow up with me to make sure I'm happy.. thanks Coach - I do appreciate your help! Definitely see a long lasting relationship.. More

If your looking for a BMW at South Bay BMW remember this name, Milad! Milad is the most professional car salesmen ( Client Advisor in BMW lingo ) that I've ever come across. Milad is a straight shooter, name, Milad! Milad is the most professional car salesmen ( Client Advisor in BMW lingo ) that I've ever come across. Milad is a straight shooter, no BS from that guy. Even thou I was a pain in the butt at times haggling prices he did all he could to get me into the car I wanted. He will not pressure you like many people/places do, give you lines of crap try to sell you more than what you want, etc.. You go in ask questions he gives straight answers and that's it. My wife and I are very happy we met him. The car I wanted was no where around for a dealer trade so I had to order. I waited for a little over a month and Milad kept my production # pinned to his note board to check to see if any status has changed. He knew I was very excited and couldn't wait for my car so he kept me in the loop weekly ( which I enjoyed, to me that's service ) I now have my car and the experience waiting a month was long but knowing my man Milad was keeping me in the loop made it go by quickly. Thanks Milad and Chris for making this happen. I will def. be a returning customer! More

I took my BMW to this dealership after having such a horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of havi horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of having my car repaired, from making the appointment to dropping the car off, to the loaner car, to the actual repair, to paying for the repairs and picking the car up was consistently over the top professional and friendly! The repair was done correctly, the price was right, and the car was returned to me in amazing condition having received what seemed like a complete detail. My husband worked at another dealership from another manufacturer, and I'm used to the dealership environment. What I was not prepared for was to be treated like a V.I.P. at South Bay, as they don't know who I am or who my husband is. I have and will continue to send everyone I know who owns a BMW, no matter what model, to South Bay BMW. They have a system that works, cheerful, quick, professional, caring and accurate employees, and the prices are fair. Worth the drive! I'm so thankful they're here!!!! More