South Bay BMW

My wife and I just purchased a 2012 Toyota Highlander from South Bay BMW and could not be happier with the level of service and attention to detail we received. We live on the other side of town so when from South Bay BMW and could not be happier with the level of service and attention to detail we received. We live on the other side of town so when we found the car on line I made a call to get answers to some questions about the condition of the car before making the drive across town to see it. I spoke with Greg, gave him my list of questions and expected a very general rundown upon his return call. I was pleasantly surprised (if not shocked) at the level of detail with which he answered all of my questions. One of the main questions was whether the vehicle had been smoked in? Usually when asking that question I get a, ‘not that I could tell’ response but the sense you get is that best case the salesperson saw the car from the window and never really got close enough to know anything about it. Greg went to the trouble of turning the car on and running the A/C for a few minutes to make sure there was no smoke smell. With that news and a positive review of the car from Greg we headed to the South Bay. Greg met us when we arrived and already had the car sitting up front ready for us to look at. There was no waiting while someone looked for the key and then had to run to some back lot to find it. He answered questions but also gave us the time to look at the vehicle and decide we were interested enough to take it for a drive. We drove the ‘regular route’ and despite our crying baby Greg was accommodating and asked if we needed to drive it further or over different types of road. We were getting near closing at the dealership but Greg wasn’t rushing us. Back at the dealership we spent a little more time talking and then decided we wanted to talk numbers. At that point we were introduced to Damien “Coach” Watters who took the reins. If you’ve purchased a car before, you know that car salesmen love to tell you, “I’m on your side, I work for you” to which my typical response is, then why are you wearing a shirt with the dealership logo on it? Coach told us the same thing and I was as skeptical as usual HOWEVER, while he does work for South Bay BMW and they pay his salary, he did everything throughout the entire process to make us feel like he really was in our corner. He really was superb; easy to talk to, courteous and accommodating. Coach wanted to sell us the car to be sure, but we never felt any pressure. In fact we didn’t come to terms that evening and we left, disappointed that we didn’t take home the new car but certainly satisfied with our experience at South Bay BMW. That all happened on a Saturday. On Monday we got a call from Coach which opened the negotiating back up and by that afternoon we had a deal. Again, no pressure and all very professional but we went back and forth for most of the day until we reached an agreement, including on financing where they worked to match some already very competitive financing we had lined up. We wanted the car but were more than willing to keep looking if we didn’t get a deal we were happy with. Coach was always professional throughout the negotiating. At least that I could tell, he never got frustrated despite the fact that we went back and forth all day. He kept it professional and understood what we were looking for. Tuesday we went in to sign papers and pick up the car. Coach had it all ready, clean and full of gas. As we took care of the paperwork all of our dealings with everyone at South Bay BMW were easy, professional and (for a car buying experience) enjoyable. Greg our initial salesman, Coach our ‘client rep’, the finance department, Chris the sales manager, everyone was superb. Now for me the best part of the transaction and the thing which will drive us back to South Bay BMW the next time we are in the market for a car. We had one hiccup as we were signing documents for the car which wouldn’t have changed our minds as to whether to purchase the car but left us disappointed. We expressed this concern and were told by Coach that he would follow up on it and do everything he could to fix it. I have heard that from car salesmen before and once papers are signed and the car is delivered you are long forgotten. I expected the same in this situation. Again, it wouldn’t have made us change our mind on the car but we were disappointed. Coach ABSOLUTELY stayed on top of our request, rectified the situation and took care of us. It was a hoped for outcome but in all honestly our expectation was that it would be forgotten. The issue (again minor, but important to us) isn’t nearly as important as the South Bay BMW team’s response and handling of the situation. We could not be happier with our car or our experience. Well done Greg, Coach and the South Bay BMW team. We will be back and so will our friends. More

Chris McClenon was very helpful and made my experience at South Bay BMW an extremely positive one. Not only did I get what I wanted, but I walked out with more than I anticipated and love my new ride! I defi South Bay BMW an extremely positive one. Not only did I get what I wanted, but I walked out with more than I anticipated and love my new ride! I definitely recommened him to anyone who is in the market for a BMW! More

I want to extend "Kudos" and a "Big Thank I want to extend "Kudos" and a "Big Thank You" to Coach Watters at South Bay BMW for making my recent BMW purchase a pleasant one. Coach was very co I want to extend "Kudos" and a "Big Thank You" to Coach Watters at South Bay BMW for making my recent BMW purchase a pleasant one. Coach was very courteous and knowledgeable of the full product line and went "Above the Call of Duty" when he came in on his normal day off to make sure I was perfectly cared for. The actions of Damien "Coach" Watters are a quality reflection on the service provided by South Bay BMW. More

My husband and I recently went to South Bay BMW. We met with Chris McClenon. We were both interested in purchasing vehicles. Chris was so awesome. He was able to handle the two purchases simultaneously, with Chris McClenon. We were both interested in purchasing vehicles. Chris was so awesome. He was able to handle the two purchases simultaneously, answer all our questions, and at the same time he was professional, courteous, and more importantly HONEST! He never became frazzled with my husband (who can frazzle the best of them). He showed patience and understanding. Everyone who greeted us at BMW were terrific, from reception, finance, service and Julia too! She made us feel very comfortable there. So if you are ready to purchase a sweet BMW, you MUST look for Chris McClenon! He is the real deal! More

Recently purchased my bmw 328i certified per owned car. The sales support is awesome and my sales man who associated me for buying a car Mr. Christopher Mcclenon made my pick easy. He is the one who helped The sales support is awesome and my sales man who associated me for buying a car Mr. Christopher Mcclenon made my pick easy. He is the one who helped me from start point to end. The car is great and got it for a pretty good deal and VIP status to the customers of SOUTH BAY BMW is very good. Juss go ask for Chris and drive away in a bmw with a great deal. More

I recently leased a 3 series coupe from Kevin Kim in Sales. He was very friendly and informative with my wife and I from Day 1. He let me test drive the car twice and he was patient with me throughout t Sales. He was very friendly and informative with my wife and I from Day 1. He let me test drive the car twice and he was patient with me throughout the course of our car search, which we were conducting while also trying to coordinate a cross-country move from the East coast. If you are in the market for a new BMW, I suggest getting it from Kevin Kim! More

Went in over the past weekend to get a new 5 series. I met the sales rep Kevin Kim and was greeted with a big smile. Since I have owned BMW's before, I asked for the exact options and he knew the inventor met the sales rep Kevin Kim and was greeted with a big smile. Since I have owned BMW's before, I asked for the exact options and he knew the inventory right away and even knew the key number. We went to go look at the car in about 10 min. 2013 535i with M sport in Jet Black. I was blown away that he knew all the option features as I did. My other experiences with sales reps were that they did not know most of the features of the car. It was about 5PM Friday night and we started the paperwork not even realizing that Kevin was off at 4PM. I can hear his phone going off (pretty sure he had plans) but without any issues made the deal work within 45 min. (I was expecting a few hours, the typical transaction). I was in the financing office by 6PM and out by 6:40PM. Kevin had the car ready in the main parking lot and he went over all the features of the car. (he was talking but I did not hear anything, I was busy day dreaming). All I heard was "free car wash 7 days a week". What a dealership!! All in all I think it was the most pleasant car purchase ever in 10 years. I have leased and purchased about 8 cars in that time. I can recommend Kevin Kim and Southbay BMW to anyone who is interested in a BMW. The best dealership experience ever!! Five stars to Kevin. Thank you. More

I recently purchased a 335is convertible from South Bay BMW. I was assisted by Tim Bright, who was incredibly friendly and willing to work with the manager to make a transaction happen. I was a bit discour BMW. I was assisted by Tim Bright, who was incredibly friendly and willing to work with the manager to make a transaction happen. I was a bit discouraged initially at the prospect of receiving a good deal given that another 335is convertible had been sold earlier that day, but Tim and the rest of the team worked to ensure that I ended up leaving in my desired car at a great price. All of the individuals that I interacted there were incredibly friendly, from the sales team to management to the finance department. I am very happy with my decision to purchase from South Bay BMW and will definitely be returning there for future purchases and service. More

Yesterday we traded in our 2004 X5 that we bought from So. Bay BMW and got a 2013 X3. We had not planned on purchasing and was going in just to test the drive the X3. Gregg met us and showed us the cars So. Bay BMW and got a 2013 X3. We had not planned on purchasing and was going in just to test the drive the X3. Gregg met us and showed us the cars and we took one for a test drive. We were delighted with the X3 performance and of course its handling. Gregg introduced us to Damien "Coach" Watters who guided us in determining the features we liked. Coach is the ultimate professional and model of courtesy. A very likable person who didn't pressure us and answered our questions. The atmosphere was cordial, relax, business-like and the entire staff is very friendly. We ended up driving away with an X3 that night. We can't be treated any nicer by Coach. I called him late at night with questions about the new car and he was able to answer in a friendly, helpful manner. He made himself available to us no matter the time of day. It's no wonder we keep going back to SB BMW. norm More

I thought buying a car for our daughter (The Princess) would be long and dragged out. Buying cars in the past has been just short of painful. when it comes to spending money my husband is like the charact would be long and dragged out. Buying cars in the past has been just short of painful. when it comes to spending money my husband is like the character " Mr. Roper". After looking on-line, we had three dealers we were going to visit. South Bay BMW was the first and only stop. We also had a absolute budget... Damien (coach) Watters was kind, knew his stuff, and yes had the patience of a saint. We got exactly what we wanted in every aspect! We were out of there in a few hours. I have been in a dentists office longer than I was at South Bay BMW. Ave Nemes made the financing a breeze! I am absolutely going back for MY next car :) Thanks Coach ! More