South Bay Lexus

Friendly, knowledgeable and patient with our many questions. We felt taken care of in Tim’s hands. I’d whole heartedly recommend any of my friends to Tim. questions. We felt taken care of in Tim’s hands. I’d whole heartedly recommend any of my friends to Tim. More

Everyone at SouthBay Lexus is amazing. This is my sixth Lexus that I purchased and I won’t go anywhere else. Nokia answered all my questions via text and when I came in, Timothy was super This is my sixth Lexus that I purchased and I won’t go anywhere else. Nokia answered all my questions via text and when I came in, Timothy was super helpful. Also, I’m so happy with my new TX 350. More

Enrique Carvajal provided me white glove and outstanding service. I was trying to get a red IS 350 and other dealerships didn't have one or really tried hard to get one. Enrique tracked down the only one is service. I was trying to get a red IS 350 and other dealerships didn't have one or really tried hard to get one. Enrique tracked down the only one is the USA for me and reserved it for me. A couple of days later that car was redirected somewhere else. He then found another one that was going to arrive from Japan in a few days and secured that one for me and kept making sure that one was going to be mine. He kept me updated every day and he did everything he could to make sure I got the car of my dreams at the price I told him I could afford. The personal attention and the commitment to make me thrilled with the car he displayed was off the charts. When my car arrived earlier than expected he offered to come in on his day off to hand me the keys. I told him that wouldn't be necessary of course but when I did pick up my car it was freshly washed and gassed up. He set up my Lexus app and helped set up some of the features. I never had someone really listen to what I wanted and go get it at the price we agreed to on our first conversation. He is awesome! More

Tim was extremely patient with me as I took my time deciding which car would suit me best. deciding which car would suit me best. More

Excellent service from excellent people. Lisette Figueroa in the service dept. is my absolute fave. Definitely recommend her to others stopping by the South Bay Lexus dealership! Lisette Figueroa in the service dept. is my absolute fave. Definitely recommend her to others stopping by the South Bay Lexus dealership! More

Timothy was efficient and helped us get the car we wanted. We are very pleased with our purchase. wanted. We are very pleased with our purchase. More

Love SB Lexus! !! No haggling and upfront. My second lexus that we’ve bought here even though we live 39 miles away. !! No haggling and upfront. My second lexus that we’ve bought here even though we live 39 miles away. More

Amazing staff and commitment to customer service. Talal and tTimothy were great and helped with everything I needed and were kind and super patient. Talal and tTimothy were great and helped with everything I needed and were kind and super patient. More

Tim was great! He was always very responsive and even took the time to walk me through all the features of my new car. Highly recommend Tim if you’re looking to buy He was always very responsive and even took the time to walk me through all the features of my new car. Highly recommend Tim if you’re looking to buy a new car. Thanks Tim! More

This review is for Enrique in Sales. I am the go to guy in my family and friends circle for any/all help with car buying. The reason behind this is because I have bought/sold A LOT of ca I am the go to guy in my family and friends circle for any/all help with car buying. The reason behind this is because I have bought/sold A LOT of cars over the years and I am extremely familiar with the process and all the games, drama and stereo typical nonsense of the dealers and salespeople. I am not sure if salespeople are trained or born to just be plate spinners and many other adjectives(not good one's!) I typically go straight to the decision makers, since the selespeople have to go to them anyway, but I decided to give Enrique a chance. I like to do my various and extensive research on the dealership and various salespeople and vet in my own ways the good ones(if any) and sometimes you get lucky! This is where Enrique enters the picture. He had various good reviews already, but I always take them with a grain of salt until I can verify it myself through my own interactions. I was helping a very close family friend buy a 2025 Lexus rx350 after she got into an accident with her Accord and her car was totaled. I reached out to Enrique via email and his response was professional and not pushy. He offered his number and never pestered me for mine. He was to the point and no drama over email. After I felt comfortable with his email, we pretty much did all the paperwork legwork before we even went to the dealer...to expedite the process. He was quick to respond and stayed true to his word. We then headed over to the dealer the next day. What my gut feeling felt about him over email, text and phone...matched 100% in person. Enrique is calm, professional, respectful and has values! Believe me when I tell you that the automotive business as a whole don't understand those concepts...so when you find this rare breed...it's extremely refreshing and amazing. Never once was he pushy, annoying or salesman antics. I even spoke to the big boss to let him know that Enrique is a gem and a needle in the haystack..find. It takes relocation of a mountain for me to write a positive review(unfortunately due to the nature of the industry) but he deserves it! We were in and out quickly with a brand new beautiful RX350 If you are thinking of purchasing a Lexus..I assure you...you will have a 7 star experience with Enrique and you will leave the dealership in a good mood instead of feeling like you got steam rolled. I wish Enrique the best. More