South Bay Lexus

I couldn’t be happier with my new 2025 Lexus IS 350 F SPORT and the amazing experience I had at South Bay Lexus. From start to finish, Timothy Miller made the entire process smooth, transparent, and actu SPORT and the amazing experience I had at South Bay Lexus. From start to finish, Timothy Miller made the entire process smooth, transparent, and actually enjoyable, which says a lot when buying a new car! Timothy went above and beyond to make sure I got the perfect vehicle at a fantastic price. He was knowledgeable, professional, and genuinely cared about finding exactly what I wanted. He answered every question with patience and honesty, walked me through the numbers line by line, and ensured I left completely confident in my decision. What really stood out was his integrity, no pressure, no upselling, just straightforward service and real attention to detail. Timothy even made sure the car was spotless, filled up, and ready for me to drive home the same day. If you’re in the market for a Lexus, I highly recommend asking for Timothy Miller at South Bay Lexus. He’s truly one of the best! He is friendly, trustworthy, and an expert at what he does. I’ll definitely be returning for my next Lexus and sending all my friends his way! More

Update - I was contacted by Kevin in Finance and was told my loan would be paid off and my down payment would be refunded. When I mentioned and emailed about the payment that was already taken still wit told my loan would be paid off and my down payment would be refunded. When I mentioned and emailed about the payment that was already taken still with no car I was told Lexus financial would refund the payment. as for the car being returned before proceeding that’s not was agreed to. The car was left at Lexus Carlsbad and has been repaired and then offered for sale again through Lexus South Bay. I wrote and asked how is it possible to offer and sell a car that is currently being financed. I took a screen shot and the next day the car was removed from the website. Another shady move in my opinion more dishonesty. I was email by Danny Hashimoto, with the title document for my trades in car and told I need to go to dmv or aaa to re-register to put my car back into my name. I replied to his email with more questions and have not been responded to again. There a still unresolved issues. The loan still needs to be rewound. Am on the hook for it and paying for a car that I do not have but do not have and was turned back over and signed for three weeks ago per what we agreed to. The loan payment that I paid on 10/10 needs to be refunded. I need to be reimbursed for the rain and Lyft rides necessary to sign paperwork to rewind this mess and retrieve my car. is there some reason I am being ignored and theses things are yet to be resolved and emails not responded to? What am I being treated as if you are doing me a favor when actually it is entirely your wrong doing by selling a car with the mechanical issues supposedly having passed your inspection prior. The car was not sedate to drive yet I jumped through hoops to help make this right. I am at my wits end and not getting anywhere and need help. Debra More

Very accommodating! Never thought that buying a new care would be enjoyable. Thank you for all of your assistance.? Never thought that buying a new care would be enjoyable. Thank you for all of your assistance.? More

This was my first time purchasing a car on my own in over 20 years, and I couldn’t have asked for a better experience. From start to finish, the entire process was smooth, transparent, and stress-free. Ti 20 years, and I couldn’t have asked for a better experience. From start to finish, the entire process was smooth, transparent, and stress-free. Timothy was outstanding—he truly listened to what I wanted and made sure I found exactly the right fit without any pressure. His professionalism and genuine care made the experience both comfortable and enjoyable. Kevin in finance ensured everything was handled efficiently and clearly, walking me through each step with patience and attention to detail. I left feeling confident, informed, and very happy with my purchase. Thank you, Timothy and Kevin, for making this such a positive and seamless experience. More

really amazing costumer service ! i appreciate all their help and i was able to get what i was looking for, smooth process :) i appreciate all their help and i was able to get what i was looking for, smooth process :) More

Tim was very helpful and made it very clear easy for me to get in and out. to get in and out. More

I’m Very happy with my purchase! Tim was extremely helpful from start to finish. He made the whole process smooth, answered all my questions, and made sure I felt comfortable every s Tim was extremely helpful from start to finish. He made the whole process smooth, answered all my questions, and made sure I felt comfortable every step of the way. Highly recommend him if you’re looking for a new car!” More

Friendly, knowledgeable and patient with our many questions. We felt taken care of in Tim’s hands. I’d whole heartedly recommend any of my friends to Tim. questions. We felt taken care of in Tim’s hands. I’d whole heartedly recommend any of my friends to Tim. More

Everyone at SouthBay Lexus is amazing. This is my sixth Lexus that I purchased and I won’t go anywhere else. Nokia answered all my questions via text and when I came in, Timothy was super This is my sixth Lexus that I purchased and I won’t go anywhere else. Nokia answered all my questions via text and when I came in, Timothy was super helpful. Also, I’m so happy with my new TX 350. More