South Charlotte Hyundai

My car was recalled as a result of a manufacturer concern with the engine. I was told they have no loaner cars, but I would not have a car for three months. It took five days to learn what was wrong with my with the engine. I was told they have no loaner cars, but I would not have a car for three months. It took five days to learn what was wrong with my car. It took 9 phone calls to get an answer. The lack of assistance in getting a rental car and the inability for anyone to support is unbelievable. I will not buy another car from this dealership. More

My family had a terrible experience at this dealership. I'm not one to write reviews but after receiving the following email I felt compelled: I'd like to personally thank you for visiting South Charlot I'm not one to write reviews but after receiving the following email I felt compelled: I'd like to personally thank you for visiting South Charlotte Hyundai yesterday. Our goal is to provide the best car-buying experience possible. I hope our Team provided that for you. Please let me know of anything we could have done better, or how we can still earn your business. Again, thank you for visiting S outh Charlotte Hyundai. Best regards, Anthony Barreiro Owner I replied to the email with this and, not surprising, I never heard back from them. Anthony, Sorry for my delayed response. Long story short, my mother, sister and brother-in-law attempted to purchase a vehicle for my mother just prior to the new year. You should know that this was probably the worst dealer experience I've ever been a part of. We had an agreed upon price for a new Elantra but that changed when they came back to finalize the deal. The salesman wouldn't honor the price and also wanted my mother to sign the documents without the final price shown. Luckily, my brother-in-law stepped in and stopped the transaction As the deal unraveled and my family was leaving, the salesman told us that he would reach out to the owner and that we should expect a call from him before the end of the day...I'm guessing that he was referring to you. We never received a call from anyone. Theres more but I've wasted enough time on this sour experience. I'm going to clean up the details of this time suck and post it on Yelp, Google Reviews, etc. Sincerely, .... If this is the way they handle themselves prior to us purchasing a vehicle, imagine how much less they'll care after the fact. This place really needs to take a lesson in customer service. More

READ WHAT I WROTE ON THEIR WEBSITE. ...CONTACTING HEADQUARTERS ON PHIL & MANAGER AFTER WHAT I ENCOUNTERED ...CONTACTING HEADQUARTERS ON PHIL & MANAGER AFTER WHAT I ENCOUNTERED More

Traded in my suv on a 2023 Mercedes with about 7500 miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash right before leaving the lot. Immediately started calling the dealership, my salesperson, the service department and leaving messages with everyone. Two days later and still no response. I have been calling everyone. They are all too busy to take my calls. And apparently too busy to return my calls. They all were in my face during the buying process but now they are Houdinis. Obviously they don’t care about long term relationships. This review applies to the entire dealership from the salespeople including Shakiya and Fred to the service department to include the service manager to the dealership management/ownership. Please read and take to heart all negative reviews. Don’t let a few positive comments outweigh the negative ones. It’s almost always impossible to get that bad taste out of your mouth and having to live with a bad experience/ situation/ outcome for years. Be very careful. Better yet, steer clear of this franchise. More

J.O was very helpful and professional the entire purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better and J.O was beyond exceptional with that understanding and expectation. The service was fast and didn’t feel rushed at all. Again very professional and would recommend, but would also recommend people do their research ahead of time and have good conversations. More

Disappointed doesn't even begin to describe my experience buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at th buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at that dealership. I waited a full week to pick up my car after I handed them the check in full. There was ZERO communication on their end, I genuinely thought I was getting scammed. I could list out 100+ examples of how terrible their customer service was, but please, just take your business elsewhere. I received 0 accommodations and not a single apology. They are greedy, they are cowards, and more importantly, they are not worth the headache. Phil (Salesman) and Miguel (Floor Manager) -- do better. More

I would like to thank my service advisor Jose and service manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not working when keys were delivered to me on last Saturday. This issue had happened because Jose was out sick on that day and some other service advisor was not sure on what to check before calling me to pick up my car. When I talked to service manager Ron on Monday about this experience, he was very co-operative and understanding. He quickly apologized for confusion caused on Saturday in absence of Jose. He assured me that AC would be fixed without any additional charges of labor and any parts. Jose returned to work on Tuesday and from there on handled my car very well. He frequently kept me updated on my car’s status. Finally my car was fixed on Thursday after multiple diagnosis tests. Jose quickly called me to inform this. I picked up my car without paying any additional charge for additional labor and part which was replaced to fix AC problem. I really thank Jose and Ron for their excellent customer service and support. I would definitely come back and work with Jose for my future services or any mechanical problem in my car. More

After buying a vehicle here in the past, you’d think they’d show you some sort of respect. Nah. After calling the dealership this morning, speaking to Phillip Oden, I let him know I had a lease I was lo they’d show you some sort of respect. Nah. After calling the dealership this morning, speaking to Phillip Oden, I let him know I had a lease I was looking to sell to the dealer. Strait sell and walk away. I let him know other dealers had made offers and the details on what I was looking to do. After driving from Gastonia to South Charlotte, wasting an hour and a half of my time, they finally let me know that management that afternoon was only interested in me basically refinancing. Which wasn’t what I had said I wanted to do. They “just decided” they weren’t interested in what I had clearly discussed on the phone with them. Convenient. All that just to get someone in the door and waste time. We all have things to do. Respect goes a long way, you’d think a company would realize that. More