South Charlotte Hyundai

Traded in my suv on a 2023 Mercedes with about 7500 miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash right before leaving the lot. Immediately started calling the dealership, my salesperson, the service department and leaving messages with everyone. Two days later and still no response. I have been calling everyone. They are all too busy to take my calls. And apparently too busy to return my calls. They all were in my face during the buying process but now they are Houdinis. Obviously they don’t care about long term relationships. This review applies to the entire dealership from the salespeople including Shakiya and Fred to the service department to include the service manager to the dealership management/ownership. Please read and take to heart all negative reviews. Don’t let a few positive comments outweigh the negative ones. It’s almost always impossible to get that bad taste out of your mouth and having to live with a bad experience/ situation/ outcome for years. Be very careful. Better yet, steer clear of this franchise. More

J.O was very helpful and professional the entire purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better and J.O was beyond exceptional with that understanding and expectation. The service was fast and didn’t feel rushed at all. Again very professional and would recommend, but would also recommend people do their research ahead of time and have good conversations. More

Disappointed doesn't even begin to describe my experience buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at th buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at that dealership. I waited a full week to pick up my car after I handed them the check in full. There was ZERO communication on their end, I genuinely thought I was getting scammed. I could list out 100+ examples of how terrible their customer service was, but please, just take your business elsewhere. I received 0 accommodations and not a single apology. They are greedy, they are cowards, and more importantly, they are not worth the headache. Phil (Salesman) and Miguel (Floor Manager) -- do better. More

I would like to thank my service advisor Jose and service manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not working when keys were delivered to me on last Saturday. This issue had happened because Jose was out sick on that day and some other service advisor was not sure on what to check before calling me to pick up my car. When I talked to service manager Ron on Monday about this experience, he was very co-operative and understanding. He quickly apologized for confusion caused on Saturday in absence of Jose. He assured me that AC would be fixed without any additional charges of labor and any parts. Jose returned to work on Tuesday and from there on handled my car very well. He frequently kept me updated on my car’s status. Finally my car was fixed on Thursday after multiple diagnosis tests. Jose quickly called me to inform this. I picked up my car without paying any additional charge for additional labor and part which was replaced to fix AC problem. I really thank Jose and Ron for their excellent customer service and support. I would definitely come back and work with Jose for my future services or any mechanical problem in my car. More

After buying a vehicle here in the past, you’d think they’d show you some sort of respect. Nah. After calling the dealership this morning, speaking to Phillip Oden, I let him know I had a lease I was lo they’d show you some sort of respect. Nah. After calling the dealership this morning, speaking to Phillip Oden, I let him know I had a lease I was looking to sell to the dealer. Strait sell and walk away. I let him know other dealers had made offers and the details on what I was looking to do. After driving from Gastonia to South Charlotte, wasting an hour and a half of my time, they finally let me know that management that afternoon was only interested in me basically refinancing. Which wasn’t what I had said I wanted to do. They “just decided” they weren’t interested in what I had clearly discussed on the phone with them. Convenient. All that just to get someone in the door and waste time. We all have things to do. Respect goes a long way, you’d think a company would realize that. More

Cancelled my appointment twice within 48 hours of appointment time because they can’t get themselves organized. Completely unprofessional and not how you handle business. No longer using them for my appointment time because they can’t get themselves organized. Completely unprofessional and not how you handle business. No longer using them for my service needs. More

After 10 days waiting on My Deal through their own website. They NEVER had the car. They have terrible on customer service. I am so glad that I didn’t buy from them and would have regretted it. Please website. They NEVER had the car. They have terrible on customer service. I am so glad that I didn’t buy from them and would have regretted it. Please avoid them at all cost. More

Great staff and very friendly. Device advisor is very smart and the te h that work on my car very professional. Great dealer experience Device advisor is very smart and the te h that work on my car very professional. Great dealer experience More