South Chicago Dodge Chrysler Jeep

You've had my car for a week & I pick it up & the check engine light is on?! HOW?! It wasn't on when I dropped it off, 7 days ago. I brought my car in for windshield wipers, windshield wipermotor and oil engine light is on?! HOW?! It wasn't on when I dropped it off, 7 days ago. I brought my car in for windshield wipers, windshield wipermotor and oil change. I also asked to have front & rear brakes, tune-up, tires, and side mirror replacement priced/quoted. My car is older and I'm getting a new one by the end of 2026 or before, once I decide what car I want. Douglas tells me they have to order the part. I've brought my car to this dealership since I purchased it. I need a lot of work due to being out of work the past 1.5 yrs. Anytime i get work done i take it to this dealership. I'm in the customer service industry myself and consistency is key especially for something as personal as a car. My problem is....I was notified my car was ready via text by Douglas...he said "if there is no more work you want done now let me know and I'll close the paperwork" i text back that "I was on my way and I'd bring it in next month for the other work that was priced". I'm in the Uber on my way and call to have Douglas bring my car up, another guy at the service desk answers and asked to take a message cause Douglas is busy....i ask about bringing my car up, he says the front lot is full with pickups, I say "ok" "can you have Douglas have my paperwork ready?" (he never responded to the text when i said i was on my way) he says "if you called you and told you it was ready then the paperwork is ready? 😒 with a condescending tone...I hang up on him. I arrive at the dealership go straight to the cashier....she doesnt have my paperwork 🙄. So i go to the service desk find Douglas he hands me the paperwork which should be with the cashier. He texted at 8:38a saying my car was ready. Anywho he walks me upfront and before we go I here him tell someone else to have the porter put my front license plate on....I asked for this to be done upon drop off and they've had the car a week. Last time I was in for maintenance I asked for my new plates to be put on and they didn't...So I'm waiting, waiting, waiting, waiting, i see a porter and ask for my car with a smile. He brings it up within. 5 mins...my front plate that I asked to be put on is sitting on my dashboard😒. The price for the work was also more than I was quoted by Doulas, he said $721, I got there and the total was $778🙄 usually, what they tell you and what you pay is the same. I get in my car settle my self my steering wheel is filthy as usual when i pick it up from them. I drive out the lot....WHY IS MY ENGINE LIGHT ON?!! I call back and speak to Larry (service manager) he says he doesn't know he'll have someone meet me in the front parking lot to scan in. I come back around as I told Larry I would and no one's there. I wait again.....3 mins call back Larry..."he should be out there....Douglas says your engine light is on cause something with the exhaust" he was more specific but i don't speak car language....I say "why wasn't I notified then, you've had my car a week! is this going to interfere with my emissions test?" Larry says "yes it will effect your emmisions test" I say " well why wasn't I told?! You've had my car all week?!" As I said I've gone to this dealership for years and usually if they find something else that needs attention they'll let me know ASAP. xxx?! Larry says to fix the exhaust issue off the top of his head 200-300$. So I have to do Uber to work all week again? I don't appreciate it, there's no gratitude nor customer service and yes through the years they have dropped the ball before. I'm over it at this point and it's time to buy a new car anyway....I won't be xxxxing with them again. The quoted repairs are 2000$ plus, I'll take my business elsewhere. The constant inconvenience and the rudeness is not cool and NOT SERVICE. I also pay them what they charge! I DO NOT TRY & NEGOTIATE OR GET A CHEAPER PRICE. I'm done, I'll be buying my new car from a different dealership. 😌 More

I just had a wonderful purchase from South Chicago Dodge the internet rep Nick was very helpful with my question and Ray the Salesperson that helped me with my purchase was great and the purchase went smoot the internet rep Nick was very helpful with my question and Ray the Salesperson that helped me with my purchase was great and the purchase went smooth.I brought a 2015 jeep wrangler thanks for helping me to get from A to B Thanks Glenda K. More

I wish I could rate this dealership and the Service Department, a Big Fat 0 Department, a Big Fat 0 More

Scam alert! scam alert! Avoid this location at all costs. They sell cars with two key fobs with spare keys that do not fit the vehicle. In addition to that st scam alert! Avoid this location at all costs. They sell cars with two key fobs with spare keys that do not fit the vehicle. In addition to that strange occurrence the vehicle doesn't have a VIN number on the windshield. Tom (The lead dirtbag) so-called manager at this place is unprofessional unethical and disrespectful. He literally told me he would not look into it and not to bring it to the dealership. They are a five star FRAUD dealership. More

Disappointed that dealership had me jump through hoops to have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of but they had not even filed a claim on my behalf and they were changing the process; so I would have to start the process all over and leave my car with them for three weeks. This is after waiting four months for parts to arrive. Tried to contact general manager three times never received a call back or email. VERY DISAPPOINTING. More

If you value your time, don't go here. They take your car and don't tell you they will take two days to look at it. A scam business. They take your car and don't tell you they will take two days to look at it. A scam business. More

First off stay off Western for any vehicle needs you have. All are awful and waste of time. Please believe the bad reviews are true. Spoke with a "Nick" about my credit situation and was totally deceive have. All are awful and waste of time. Please believe the bad reviews are true. Spoke with a "Nick" about my credit situation and was totally deceived. That probably isn't even his real name they lie so much. The person who mails out invitations to come in is not a salesman although he lied and said he was. Even said to ask for him when I come in. I asked him over the phone if he was a salesman, told him I had to catch a bus to come in so please do not be deceitful. No progress was made. Took about 1 hour and half to get there and back with nothing. They don't care!! More

The car I wanted was supposed to be at Kingdom Chevrolet which has a high rating. Instead it was here. In one hour the salesman couldn't recall sending me an email, then said I couldn't have a pre-inspecti which has a high rating. Instead it was here. In one hour the salesman couldn't recall sending me an email, then said I couldn't have a pre-inspection done on the car. Hey I won't buy a car I can't have a mechanic look at. Sounds pretty fly-by-night. More

Liars who freely admit it - with attitude to boot! STAY AWAY. We called about a brand new 2022 Charger advertised on their website at a sale price. We were told that if we come in, there would defin STAY AWAY. We called about a brand new 2022 Charger advertised on their website at a sale price. We were told that if we come in, there would definitely be room to save even more off of that advertised price. When we arrived, we found the car to be very dirty and asked if they could wash it so that we could see what it looked like under the dirt. After a long wait, we were allowed to see the car cleaned and found paint damage on it in several places They then asked us to wait again while they tried to correct it. After 2 1/2 hours at the dealership, we were told that they could not correct it, and it would have to go to the body shop for wet sanding. Given that we had made a long trip, and the sale price was almost a fair price, we were still willing to pay a few dollars off of the advertised price and have the paint repaired ourselves. We were then told that they would not negotiate even one penny off of the advertised price. When we asked why the consultant that we talked to on the phone said we definitely could get additional money off of the sale price if we came in, we were told that his job is to get people to come to the show room, even if that includes deceit, but that they had no intention of moving from the advertised price, even by a penny. When we expressed our disappointment and frustration about their dishonesty, and the waste of our afternoon, they did not care one bit. If you are in the market for a vehicle, I highly recommend you stay away from this dealership. More