South Chicago Dodge Chrysler Jeep

Bad deals I went in on Black Friday to get a vehicle I saw on their website first of all the vehicle wasn't even there it miraculous went to auction so I looked I went in on Black Friday to get a vehicle I saw on their website first of all the vehicle wasn't even there it miraculous went to auction so I looked at two more cars that were on the website and it didn't look like the picture online not even close and mileage was outrageous so l finally settled on a 2009 Volkswagen Jetta it l paid cash for vehicle and it took less than 1hr to take my money but 4hrs to wash car and they didn't clean inside sale man was ready to go and so was I pitiful service dry food in glove box and Mc Donald's bags under the seat had to detail vehicle myself and found a engine oil leakage after taking it back I was told out of luck will never be back or recommended More

Undercutters.. Wanted to trade my car, looked at their website inventory and saw 62 vehicles under $6000, arrived at the dealership to discover they had NONE of the Wanted to trade my car, looked at their website inventory and saw 62 vehicles under $6000, arrived at the dealership to discover they had NONE of the vehicles! Tried to offer me $2000 for my vehicle when the LOW NADA was $3700. Left me sitting at the desk for about an hour stating that they were "appraising" my vehicle, the car never moved out of its parking spot in over an hour, they finally said they never "actually appraised" it. Save yourself time and frustration, go somewhere else. More

Most unprofessional Dealership! My son was interested in a vehicle they have for sale we called 2 times to get photos of the vehicle they told us they would send them. We never have My son was interested in a vehicle they have for sale we called 2 times to get photos of the vehicle they told us they would send them. We never have received them and every time you call they acted very unprofessional they must not want to sell cars. Stay away find a better dealership. We are 4 hours away and wanted a vehicle they have for sale. But they are awful. More

One time visit while traveling through Chicago In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshie In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P. More

Horrible General manager In my opinion this has to be the worst dodge dealer in the city of Chicago, if not the entire state of Illinois. Called to speak to a manager regardin In my opinion this has to be the worst dodge dealer in the city of Chicago, if not the entire state of Illinois. Called to speak to a manager regarding a discrepancy and was rold to contact the salesman. Finally i was transferred to the general manager (Tom) who was no better. I would never puschase a vehicle from this dealer and i will be spending all of my spare time to ensure i stop as much of your future business as possible and make sure you are exposed for being in my opinion the worst car lot that i have ever purchased a vehicle from, EVER. FYI if you're looking to buy a dodge or jeep i wouldn't shop @ South Chicago Dodge, that just my opinion More

They intentionally try to deceive you! I drove over two hours to check out a couple of used vehicles they had listed on their official website. When I got there, I discovered that both veh I drove over two hours to check out a couple of used vehicles they had listed on their official website. When I got there, I discovered that both vehicles had significantly more miles on them than what was listed on the website. One in particular was listed at 13,000 miles, but actually had over 57,000 miles on it! When I questioned them about it (I spoke with two salesmen, their sales manager, the internet sales manager, and the general manager), they gave me all kinds of lame excuses and tried to convince me that the vehicles were still great deals, which they weren't with so many excessive miles already on them. It's been a couple of weeks and I noticed that even though they are aware of the discrepancy, they still haven't changed the information on their website or on here. This dealership is the kind that gives car salesmen a bad name! More

Great customer service Just bought a car there last month and Ms Q helped me so much! Great experience and customer service I will send people her way Just bought a car there last month and Ms Q helped me so much! Great experience and customer service I will send people her way More

I regret buying a car from south dodge Chicago Let me begin by saying I bought a $20,000 car from south Chicago dodge and I was treated poorly at every step. I knew exactly which car I wanted did Let me begin by saying I bought a $20,000 car from south Chicago dodge and I was treated poorly at every step. I knew exactly which car I wanted did a test drive and the process after to actually purchase the vehicle and get my license plates was horrible. There was no negotiation only 3 hours of back and forth where they offered me absolutely nothing every time. It was a game. I left that day and spoke over the phone with salesman and I decided to pay the original price they wanted. When I came in to get the car they had reserved it for both me and another client! Luckily the salesman somehow "worked it out" that I got to buy the car. I paid in full and waited in the dealership for 6 hours for the paperwork to get completed. 6 hours!! Next came my license plates. I was never informed that I would have to to come back to south Chicago dodge to get my license plates. I am not familiar with a no mailing policy that they said exists for license plates. I have been out of state and called to get my license plates. They told me you have two options you can come get the license plates or have a family member get them. After telling them that I had no family in the South Chicago Dodge area, Tom Szucs, the manager, just kept on insulting me. I asked why they couldn't mail, his response was the same, We Don't Mail. When asked why cant you mail, can I use a ups authorized and insured carrier, can I hire an uber driver to pick it up and mail it, same response, No we don't mail. No further explanation, just no solution repeatedly. Also, he told me it was my for not knowing that license plates can't be mailed. He then suggested I fly back to Illinois to get the license plates, or also you live in Illinois you must have friends. Excuse me ? I didn't know buying a car required having friends willing to drive 2 hours for my license plates. After 30 minutes of negotiating, he then told me he no longer would let me have friends or family pick up the license plates and I had to come personally because I had wasted his time. I am not kidding this is what Tom Szucs said to me when I was trying to get the license plates I had paid for along with a $20,000 car at his business. Threatening, rude, basically calling me dumb and absolutely no solving any problem to get my license plates. I ended up having to call a courier company and have the courier lie and say she was my cousin to pick up the plates. They made her wait for 45 minutes to get them costing me an additional $20 in fees. Please do not go to South Chicago Dodge. My sister bought her car for a similar price at Grossinger Toyota in Chicago a month later and she was treated much better and I recommend going there for similar prices and a much better experience. I would never return to South Chicago Dodge or deal with Tom Szucs ever again. It is not worth any deal you might think you are getting, you aren't. More

I got teally good service in the service department friendly I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick More

Pittiful Management This delealership is a joke. Management is poor. Unprofessional staff especially Lindon Ware. He need to prepair himself to listen to people and not i This delealership is a joke. Management is poor. Unprofessional staff especially Lindon Ware. He need to prepair himself to listen to people and not interrupt them. He needs to be positive driven. His negative reaction will not allow me to ever shop at this dealership again.I went to Joe Rizza in Orland Park, which I received much respect. More