South Coast Toyota

All went great with service. Needed filters, no pressure for them to do. Everyone friendly Needed filters, no pressure for them to do. Everyone friendly More

Fast, excellent customer service, great prices! Must come back to this location! My advisor was awesome ! Rich called me with updates && delivered vehicle nice & clean! Must come back to this location! My advisor was awesome ! Rich called me with updates && delivered vehicle nice & clean! More

I made an appointment for 3:30 pm and was promptly meet and checked in. Frank Cerda was excellent and the service turnaround exceeded my expectations. Great customer service experience all around. and checked in. Frank Cerda was excellent and the service turnaround exceeded my expectations. Great customer service experience all around. More

They met my needs in a car I had been looking for. 7 months. Very please! 7 months. Very please! More

Have been coming to Southcoast Toyota for over 25 years with 3 different Camry’s. They always provide top service. with 3 different Camry’s. They always provide top service. More

March 2nd was my first service date with South Coast Toyota since purchasing our new Toyota. In and out quickly! Car wash was a nice touch. Toyota since purchasing our new Toyota. In and out quickly! Car wash was a nice touch. More

Good service. I really appreciate the free car wash. That's a bonus for sure. I really appreciate the free car wash. That's a bonus for sure. More

Jeff was fantastic. Always updated me on the status of my new car. Very respectful and friendly service. Always updated me on the status of my new car. Very respectful and friendly service. More

My 2018 Camry started acting up and displayed a 'check engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was corrosion on some wire connectors, and it would cost $1650 to fix. That seemed excessive, so I went to pick up my car so I could go to another dealer. I spoke to the service writer and asked for details about what was wrong and how they proposed to fix it, and part numbers they would use, and he told me the part numbers were on my invoice, which would be available to me after I paid. I paid my bill, and was handed an invoice that had NO part numbers, and a vague description that basically said my car was broken. NO DETAILS. Just busted, and would require 'Advanced Diagnostics' to pinpoint the exact problem. I went back to the service writer, and in the space of 5 minutes he was gone for the day. At 4PM. I asked to speak with the manager, and Bobby came out to help me understand my bill. I asked why 'Advanced Diagnostics' were needed if the service writer assured me that they could fix it for $1650. Did that mean they didn't know what was wrong with it? If they didn't, how did they know that $1650 would cover it? He said sometimes when a wire shorts out it can burn out the ECM (whatever that is), but they wouldn't know until they tested it. HOW COULD THEY QUOTE ME A PRICE TO FIX IT IF THEY HADN'T DIAGNOSED IT? Again, I asked for parts numbers, which he found. I asked for the total cost of the parts listed, and he said about $60. All the parts listed were short little wires with snap fit connectors, and I asked him how much labor should cost and he said maybe $300. I asked him how they came up with $1650 and he excused himself to go get HIS manager. Jason came out to clear up this little misunderstanding, and said it shouldn't have happened, and wanted to make things right, and just because he is a good guy, would do the work for the unbelievably low price of $1200. FOR $60 WORTH OF WIRE CONNECTORS!! AFTER ANOTHER SOUTH COAST TOYOTA EMPLOYEE SAID IT SHOULD COST $350!!! My 2018 Camry started acting up and displayed a 'check engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was corrosion on some wire connectors, and it would cost $1650 to fix. That seemed excessive, so I went to pick up my car so I could go to another dealer. I spoke to the service writer and asked for details about what was wrong and how they proposed to fix it, and part numbers they would use, and he told me the part numbers were on my invoice, which would be available to me after I paid. I paid my bill, and was handed an invoice that had NO part numbers, and a vague description that basically said my car was broken. NO DETAILS. Just busted, and would require 'Advanced Diagnostics' to pinpoint the exact problem. I went back to the service writer, and in the space of 5 minutes he was gone for the day. At 4PM. I asked to speak with the manager, and Bobby came out to help me understand my bill. I asked why 'Advanced Diagnostics' were needed if the service writer assured me that they could fix it for $1650. Did that mean they didn't know what was wrong with it? If they didn't, how did they know that $1650 would cover it? He said sometimes when a wire shorts out it can burn out the ECM (whatever that is), but they wouldn't know until they tested it. HOW COULD THEY QUOTE ME A PRICE TO FIX IT IF THEY HADN'T DIAGNOSED IT? Again, I asked for parts numbers, which he found. I asked for the total cost of the parts listed, and he said about $60. All the parts listed were short little wires with snap fit connectors, and I asked him how much labor should cost and he said maybe $300. I asked him how they came up with $1650 and he excused himself to go get HIS manager. Jason came out to clear up this little misunderstanding, and said it shouldn't have happened, and wanted to make things right, and just because he is a good guy, would do the work for the unbelievably low price of $1200. FOR $60 WORTH OF WIRE CONNECTORS!! AFTER ANOTHER SOUTH COAST TOYOTA EMPLOYEE SAID IT SHOULD COST $350!!! Very disappointing experience More

Very disappointed with this dealer. Purchased a RAV4 for my wife 10/20/22 that was CPO (supposedly) We left the dealer around 8pm. Saturday morning 10/22/22 my wife says she discove Purchased a RAV4 for my wife 10/20/22 that was CPO (supposedly) We left the dealer around 8pm. Saturday morning 10/22/22 my wife says she discovered some rust under the door. Notice that there is not damage when the doors are closed. See photos. I contacted the dealer and our salesman Mr Vu accused my wife of the damage. I said "Even if she wrecked driving home from the dealer rust would not form in 36hrs. " He did not contact us back. So I moved on to his manager Mr Dillon. He was at least more respectful and gave us a chance to bring the vehicle in the following Monday for an inspection so they can see it. However he said he would not be there and I'd meet his colleague Mr Pippin Monday 10/24/22 @ 10am. Now Mr Pippin as a sales manager and a human was unprofessional and disrespectful. I waited for 2 hours as he, one of the mechanics, and even the general manager of the store walked past me multiple times without any apologies, without admitting fault, without really even any updates. This damage was strategically hidden and not seen when the doors were closed. They realized this after the inspection that it was impossible for my wife to do the damage. When I confronted him about this, because he initially refused to even give me some factory paint. He started yelling and standing up aggressively. He tried to accuse my wife of the damage again and said he did me a favor replacing the plastic trim. It was not until I threatened to post everything online and one of my associates heard him yelling and entered his office that he completely tried to change his tone and got me the paint I requested. He later said " If I bought this for my wife id be pissed" Whats interesting is he would not verbally say that the dealer sold the vehicle that way. His poor behavior, deception, and attitude is seen throughout this entire dealership with his employees. Our experience with the salesman, finance department Mr Slusher, and now management was horrid. Their business practices have obviously declined drastically and it will catch up to them. More