South Coast Toyota

After scheduling my RAV4 for a specific recall repair and taking the car in, I was told the parts would not be available for at least a week. Zero stars for that waste of time, but 5 stars for when I took it taking the car in, I was told the parts would not be available for at least a week. Zero stars for that waste of time, but 5 stars for when I took it in after being assured that the recall parts were on hand, and for an oil change and tire rotation. All personnel were courteous and helpful, and check-in and check-out were quick and easy. My only advice is to get assurance of parts availability before taking your car in pursuant to a recall notice. I purchased this vehicle new from this dealership, and have had all service done here, and with the exception of the occasional hiccup, have been satisfied and will definitely return for service or to buy another Toyota. More

Ana Ochoa I appreciate her service. I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job on my car. I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job on my car. More

Have always had my vehicle serviced with Ana. She is knowledgeable and so very helpful. So when I thought about purchasing a new car, of course I wanted to stay “in the family”. Bill McQuown was She is knowledgeable and so very helpful. So when I thought about purchasing a new car, of course I wanted to stay “in the family”. Bill McQuown was amazing. He worked really hard to get me the vehicle and price I wanted. His patience and congeniality was so very appreciated. Ali is Finance was also a joy to work with. What could have been a very stressful and agonizing experience when purchasing a new car, was absolutely just the opposite. Thanks to all of you who made this possible. More

This is my second lease, and I have a Camry Hybrid this time. Love the gas mileage! Went in for my first oil change. Ray helped me and he was awesome. I am hearing impaired and he used the iPad and his pho time. Love the gas mileage! Went in for my first oil change. Ray helped me and he was awesome. I am hearing impaired and he used the iPad and his phone to communicate with me, which I appreciate very much. He came and got me when my car was ready, so I didn't have to wait very long. More

I purchased a Toyota Highlander through the internet sales department and worked with a salesman named Anh Vu. The sales process itself went fairly smoothly at first. One of my initial and very clear qu sales department and worked with a salesman named Anh Vu. The sales process itself went fairly smoothly at first. One of my initial and very clear questions was whether the vehicle came equipped with a tow hitch, and I was explicitly told that it did. Based on that assurance, I drove from Corona to the dealership to complete the purchase. While the vehicle was being processed, I inspected it and immediately noticed that no tow hitch was installed. When I questioned this, I was told that the vehicle had just been delivered and that the tow hitch simply had not been installed yet. I was assured not to worry and was told I could bring the vehicle back for installation. The salesman also sent me a text message confirming this, which I still have. Over the following several months, I attempted to follow up multiple times via calls and text messages. I spoke with the salesman 3–4 times, and each time I was told my call would be returned. It never was. Eventually, I contacted the service department directly. I was told to bring the vehicle in for the installation, so I drove 45 miles back to the dealership. Once there, I was informed that they had no record of any agreement for a tow hitch. I showed them the text message, and I was then told that I would have to pay out of pocket, and that the hitch and installation would be an additional cost. I am convinced that the vehicle details were misrepresented to secure the sale. I would not have purchased this vehicle without a tow hitch. The lack of accountability and follow-through is extremely disappointing. I cannot recommend this dealership to anyone. More

Have been to South Coast for all my service since the car was new. Stephanie saw to it I was in and out quickly and all my questions were answered. was new. Stephanie saw to it I was in and out quickly and all my questions were answered. More

Ana Ochoa is great! She does her best to get me in and out in as little time as possible. Ana knows her stuff with exceptional customer service skills and a great atti She does her best to get me in and out in as little time as possible. Ana knows her stuff with exceptional customer service skills and a great attitude. More

Everything. From sales, Max is the best, to the service. not to mention a very clean operation. From sales, Max is the best, to the service. not to mention a very clean operation. More

UNETHICAL - Just went in today with the October coupon mailer that I received for a full synthetic oil service and a multi-point inspection. The coupon price was $58.88. When the service advisor was rin mailer that I received for a full synthetic oil service and a multi-point inspection. The coupon price was $58.88. When the service advisor was ringing me up he said the amount was $78.88. When I asked why the difference, he asked, "Didn't I read the fine print?" It says in fine print at the bottom, Supras, and 0W-16, 0W-20 oil was an additional $20. I said that I would just go elsewhere and then he got his manager who also challenged me and I said I would go elsewhere. After telling him where and the price, he finally gave the okay for the original coupon price. Where the UNETHICAL part is for me is that, EVERY single current Toyota vehicle, my Corolla, and the Camry, Avalon, RAV4, Highlander, Sequoia, Tacoma, Tundra... THEY ALL use either 0W-16 or 0W-20 full synthetic. So there FULL SYNTHETIC COUPON service that they send to their entire Toyota mailing list doesn't apply to a single car they sell! More

Ask for KRISTINE in the Internet Sales department. She is most personable sales person I've bought a car from. She is very kind and wants to help you get a deal. She is most personable sales person I've bought a car from. She is very kind and wants to help you get a deal. More