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South County Lexus
Mission Viejo, CA
1,780 Reviews
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Showing 1,780 reviews
May 31, 2025
WARNING: Racist and Threatening Conduct at South County Lexus – No Accountability from Management or Its Parent Company Berkshire Hathaway Automotive I have been a loyal Lexus customer for over 27 years. Lexus – No Accountability from Management or Its Parent Company Berkshire Hathaway Automotive I have been a loyal Lexus customer for over 27 years. In January 2025, I was subjected to one of the most traumatizing, racist, and hostile experiences of my life — not on the street, not in public, but inside South County Lexus of Mission Viejo. Here are the facts: • In response to repeated email solicitations from South County Lexus to buy my car, I brought in my meticulously maintained 2021 Lexus LS500 on January 17, 2025. • While in their possession for “inspection,” my car was trashed and damaged — despite having just been detailed at another Lexus dealership. • When I politely raised concerns, I was met with disdain, deflection, and lies from staff. Instead of addressing the issue, they blamed me. Things escalated dramatically when I returned on January 20, 2025: • I was subjected to egregious racial slurs, including "GO AWAY YOU F*IN’ xxxxxxx**" by an employee I had never spoken to before (Arturo Ransom). • I was physically threatened and aggressively ordered off the premises by Scott Clement (Sales Manager). • I genuinely feared for my safety and life. These incidents were captured on South County Lexus's own surveillance footage. To date, South County Lexus and its parent company, Berkshire Hathaway Automotive, have: • Never denied the facts • Never apologized • Never taken corrective action • Meanwhile, parent company Berkshire Hathaway Automotive's General Counsel, Cameron Williams, responded with dismissive attitude with No acknowledgment. No concern. No human decency. This isn’t just appalling customer service — it’s a violation of my civil rights, California anti-discrimination laws, and a breach of Lexus's own Franchise Agreement, which mandates respectful treatment and exceptional customer care. Even Lexus Corporate acknowledged the misconduct in writing: “We sincerely apologize for your recent experience at South County Lexus… we will take it to improve our practices.” — Lexus Executive Office, April 25, 2025 Yet South County Lexus remains completely silent. That silence confirms complicity. The facts are clear: • I was racially targeted. • I was threatened and degraded. • My car was damaged while in their care. • Management refuses to acknowledge wrongdoing. If this is how they treat a long-time Lexus owner who simply responded to their offer, imagine how they treat others. This experience isn’t isolated — other reviews suggest a pattern of discrimination and customer neglect. But in this case, it happened to me — a customer with over two decades of brand loyalty. South County Lexus has violated the Unruh Civil Rights Act (Cal. Civ. Code §§ 51–52), California’s Fair Employment and Housing Act (Gov. Code § 12940), and Lexus’s Franchise standards. 🚫 Avoid this dealership. 📣 Demand better from Lexus and Berkshire Hathaway. 🛑 Racism and abuse have no place in any showroom — especially not Lexus. Avoid this dealership. Demand better. Racism has no place in a Lexus showroom. — Tim Kaabi Laguna Hills, CA More
by hellomoto1404
Employees Worked With
Scott Clement, Larry Dodd, Arturo Ransom
April 02, 2025
Do not take your car here for service for multiple reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happenin reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happening that I will just start asking my 8 year old to diagnose the issue going forward. I confirmed what they said with an independent mechanic and they agreed that the Lexus mechanics overlooked some basic things. 2) Although common knowledge, Lexus charges a ridiculous amount for their services which would be fine if they were competent, but hey are not. 3) If you get a loaner car now, BE AWARE, they will charge you 3 times the amount of gas you use at a double the cost per gallon. I put 30 miles on the loaner and they charged me for three gallons at 8 bucks per gallon. So their cars only get 10 miles per gallon???? Total scam. More
by brianzx7
Employees Worked With
Buddy
February 24, 2025
South County Lexus dealership is the worst Ive ever had to deal with in my 20 years of car buying experience. Do not buy from this dealership, if you can avoid it do so. Luke was rude and felt a need to ra to deal with in my 20 years of car buying experience. Do not buy from this dealership, if you can avoid it do so. Luke was rude and felt a need to raise his voice to get his point across. Luke’s sales manger seems to approve of his behavior. Go somewhere else where you will be treated better. More
by Jp_eupierre
Employees Worked With
Luke
February 04, 2025
I had a very disappointing experience with the service department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient for most people who do not carry a lot of cash. Additionally, they attempted to upsell a a tire alignment on a fairly new car, which felt pushy and unprofessional. I will not get my car serviced at a SoCal Lexus dealer ever again. Please look elsewhere. More
by John
Employees Worked With
Service Department
December 17, 2024
Matthew is very knowledgeable, patient, honest and helpful to us throughout the process of purchasing a new Lexus RX350. .We were very pleased with his services. Geehong Kuo helpful to us throughout the process of purchasing a new Lexus RX350. .We were very pleased with his services. Geehong Kuo More
by Ghkuo2019
Employees Worked With
Matthew Daley
November 15, 2024
We had the most extraordinary salesperson, Augie who had us in the next day purchasing our new vehicle. I was just looking the previous day, but wound up back the next day to purchase a NX 350. I would reco us in the next day purchasing our new vehicle. I was just looking the previous day, but wound up back the next day to purchase a NX 350. I would recommend this dealership & Augie to anyone looking for a new car. John in finance also made all the pprwrk smooth sailing & signing. Thank you so much, John & Stephanie Yancey More
by Stephanie Yancey
Employees Worked With
Augie Degadillo & John Vavara
October 24, 2024
I literally just had an outstanding experience with South County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all update County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all updates and was an absolute five star process. Thank you, Maria and South County Lexus! More
by paultrangroup1
Employees Worked With
Maria
May 26, 2024
I purchased my 2023 Lexus Rx350h online and had the best possible experience thanks to Zoe S. She made everything happen perfectly including getting the car trucked to my location. There were some issues wi possible experience thanks to Zoe S. She made everything happen perfectly including getting the car trucked to my location. There were some issues with the trucking company but Zoe handled everything and kept reassuring me that she was there to make my purchasing experience as excellent as possible. I would highly recommend working with her and I'm sure the dealership knows what a gem they have in Zoe S. I also thought the paperwork took a bit long, but it was out of her hands and in the finance department's control. She has done everything one could hope for. Thanks Zoe! More
by pfriedmanco
Employees Worked With
Zoe Shetley
March 21, 2024
Most enjoyable car buying experience I’ve ever had. Friendly, no pressure sale. Knowledgeable about the NX 350h I was interested in. My appointment contact JR.wanted to get me exactly what I wanted Friendly, no pressure sale. Knowledgeable about the NX 350h I was interested in. My appointment contact JR.wanted to get me exactly what I wanted including the options within a very reasonable time frame. His personal and (no worries) approach was greatly appreciated. I left realizing I had made the right choice, giving South County Lexus my business. Kudos to the rest of the team that handled my seamless transaction. Thank you, J.R.! More
by Behardy1111
Employees Worked With
Omar
March 12, 2024
I have been buying & servicing my Lexus automobiles exclusively from South Coast Lexus since 2002 ,and working with JR since October 2019. JR provides exceptional personalized service, and I have recom exclusively from South Coast Lexus since 2002 ,and working with JR since October 2019. JR provides exceptional personalized service, and I have recommended him to my friends.and family. My daughter recently purchased a 2024 RX 350h through JR and he personally delivered it to her home in Huntington Harbor. More
by Bob
Employees Worked With
Jeffrey Rawitch (JR)
